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December 2023
The line was long but I was in and out in about 10-15 minutes. Verifying my identity for a change of address took less than a minute to complete once I got to the counter. The lady with blonde hair (couldn't see her name tag) was super fast and helpful!
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October 2023
Waiting in line to ship a package for 30 minutes and finally decided to leave. Went to HyVee to ship and it went out in 2 minutes. Awful customer service and a horrible experience. Will try not to go here to ship stuff unless I have no other choice.
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January 2023
Needed to reschedule my passport appointment due to a blizzard and could never get anyone to answer the phone. Tried using the online system to cancel and my appointment isn't found. Was it canceled without my notice? I have no idea, because I can't get ahold of anyone. ??♀️