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November 2023 by Courtney Shyne
Very friendly and nice employees
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June 2023 by Elizabeth Ramirez
Great positive Customer Service, would highly recommend Shannie.
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May 2023 by Amber R
They have been amazing to work with! My ring was unable to be repair and they helped me through everything with getting a replacement picked out. Love my new ring :)
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May 2023 by Monica S
Went to have one ring cleaned and to get the other repaired as it is missing a diamond. Shannie gave me such great guidance for how to proceed. I know I and my ring are in great hands!!
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April 2023 by McKenzie Holty
Took 2 rings in to be resized & had wonderful customer service. Great communication throughout the time that my rings were with them. Even got a few ring adjusters so I could wear them on my smaller fingers as well. Very easy and flexible appointment scheduling to pick up & pay!
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April 2023 by Jen Porter
I've gotten at least 7 pieces of jewelry from Zales in recent months. The staff has been wonderful. They ask the right questions about what I'm looking for and if not something I'm certain about, they keep their eyes out for new stock coming in that might be something I like. They helped my husband reset my wedding ring and were able to repurpose a band for another ring. I've also used Zales for jewelry repair and have appreciated getting realistic expectations for timeframes for the work.
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April 2023 by Grace Gering
Jenae was so eager and helpful in the ring buying process— when they didn’t have exactly what my fiancé wanted to buy for me in store, she found a way to make it happen. The best surprise I’ve ever had!! I’ll forever be grateful.
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April 2023 by Mel Pickell
Shannie was amazing! Didn’t carry the ring I wanted in store but was able to order it from the outlet! Sized me and my fiancé got exactly what I wanted and was cheaper than expected! Absolutely fabulous!
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April 2023 by Deborah Shears
We were looking for an inexpensive engagement ring, but the sales lady was rude at every turn. I'll go elsewhere. They made it clear they don't want or need my little sale.
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April 2023 by Jared Saunders
Chris and Shannie were great and helped me pick out a necklace for my girlfriend when I knew nothing about jewelry!
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April 2023 by Whisper Apple
I was really happy with how helpful shannie was very respectful and helpful helped us find exactly what we are looking for can't wait to go back to the store again
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March 2023 by marissa claspell
Shannie and jenae were amazing and helped me!!!
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February 2023 by Melissa Bowman
Professional and quick service. Got my rings cleaned and inspected.
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February 2023 by Kaley Visser
It’s the fact that I haven’t had my engagement ring for a year, got it in July and it’s January. It lost a Diamond in august (not even a month of having it, got it on July 24, Diamond lost august 1). I take it in and they replace the Diamond. Then in December 10th I bring it in for another missing Diamond on the opposite side. They replace and resize it for me. Now January 18th, 2023… another Diamond is missing, mind you I picked up my ring ready on January 7th. Have had it almost 2 weeks and it’s gone. Amazing Customer service, whoever they have fixing their rings for them ain’t it. Simple as that. I’m upset that I now have to bring it in a third time to get fixed while they have it for another month. Love the service. Don’t like whoever fixes their rings.
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January 2023 by Kaley Mazur
It’s the fact that I haven’t had my engagement ring for a year, got it in July and it’s January. It lost a Diamond in august (not even a month of having it, got it on July 24, Diamond lost august 1). I take it in and they replace the Diamond. Then in December 10th I bring it in for another missing Diamond on the opposite side. They replace and resize it for me. Now January 18th, 2023… another Diamond is missing, mind you I picked up my ring ready on January 7th. Have had it almost 2 weeks and it’s gone. Amazing Customer service, whoever they have fixing their rings for them ain’t it. Simple as that. I’m upset that I now have to bring it in a third time to get fixed while they have it for another month. Love the service. Don’t like whoever fixes their rings.
