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July 2024 by Adrian Whitmore
I have to say Jack and staff, were prompt, clearly knew the needs and wants of the customer and answered my questions and didn’t “ feed me the beans”. Honest, quick, tech savy, and made my transfer from old provider to them seamless and easy..
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June 2024 by Olena Taylor
We received great customer service here. The employees were fantastic!
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June 2024 by A Christianson
Lyle, the sales rep, answered all of my questions and helped me select the right phone. The phone transfer process worked perfectly. Quick service. The phone works great. Thanks.
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May 2024 by 99% give the 1% a bad name
Best customer service ever. Personable and just great folks.
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May 2024 by Dawna Remley
Customer service was great. They were patient with us and had all the answers we were looking fir. They are all a great group of people. Will always recommend them.
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May 2024 by Mark Schutz
Super thankful to Jack and Luke who helped me with my phone issue. I had purchased an unlocked phone online, but it wasn't the correct model for AT&T towers, even though it was advertised as unlocked for all carriers. Jack still set up a new line for me and told me the exact model of phone I needed to bring in next time. I have two phones set up with them already that work great and everyone who has helped me in this store has been prompt and knowledgeable. They have never been pushy. They take the time to understand what my family's needs are and what I wanted to budget and then found an awesome solution that would work best for my situation. Because of that, I'm setting up another line with them. Thanks, guys!
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May 2024 by South Dakota Mike
Great customer service above and beyond! Easily explained plans and other information.
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May 2024 by Bogart Apenimon
These rude, arrogant, and useless people are beyond scum. They informed me that they had been unnecessarily charging me for something I did not need. In fact, the prissy little manager and his concubine told me that there ain't a damn thing I can do about it. And I had better not give said concubine a bad review when they text me the survey. It was no surprise to learn that they are a corporate store. AT&T uselessness has reached record levels. The incompetence of their employees is truly astounding. Been a great customer for years, too. Not any more. Screw AT&T and their incompetence
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April 2024 by Jodie reed
Went to up grade my phone. They are very friendly and they take their time and help you.
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February 2024 by Rachel Sanders
I was very pleased with how quickly I was helped and how efficient the process was completed. The individual that helped me knew exactly what to do.
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January 2024 by Linds Vetter
I AM VERY pleased with all of the helpl
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January 2024 by Bridger
Everyone here is extremely friendly and helpful
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January 2024 by John Cathcart
I attempted to contact the store to check on stock. Nobody answered the phone despite repeated attempts to call during store hours. When I went into the store to place an order both sales members were sitting at tables doing something on their phones (not helping people), the sales person I dealt with got up as I entered the store and was polite, but made numerous mistakes along the way. I asked for a Graphite Stainless Steel Apple Watch with a Medium-Large band the attendant first brought out an aluminum version in the wrong color. When I pointed that out he went back in the back to see if he could find the one I asked for. He came back empty handed but assured me he could order me one and I would get it in a few days. He then proceeded to place the order for the watch I asked for but I didn't notice that he ordered it with the Small-Medium band instead.A few days later I noticed the error in my order and attempted to call the store to get the order fixed. Again nobody at the store answered the phone despite numerous attempts to call. Eventually I gave up and had to call AT&T customer support who then had to cancel the order I placed in the store and had to place a new order with them to get the correct watch and band shipped to me.So if you shop at this store, keep in mind that they apparently do not answer their phone and double check everything they do because they make a lot of mistakes along the way and if you need them to correct a mistake they made, you'll have to show up in person or call AT&T customer service to get it fixed. I gave 2 stars because the sales person at the store was polite, but ultimately I would have been better off ordering directly from AT&T as opposed to going to the local store.
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January 2024 by Keith Materi
Normally I abhor visits to the cell phone store. This one is different, solely because of the people working there. Jack was the absolute most personable, knowledgeable and friendly consultant/advisor I have ever had the pleasure of dealing with. I was changing platforms and bombarded Jack with endless questions and scenarios. He navigated my situation clearly and precisely illuminating and highlighting the benefits of a new and different platform, without being condescending or bringing the unwelcome sales pressures. I actually had a great time and learned a great deal during my visit to this store. The downside is the store itself as the wireless internet there was terrible. What an absolute shame that customers are unable to adequately test drive the latest, greatest and potentially powerful technology considerations due to laughably poor wireless connection speeds. In fact I was unable to fully appreciate my new IPhone 15 pro until I got home to decent internet speeds. I had to wait to complete data transfer and platform integration until I was home with a decent connection, well after the decision to buy had been made. Without the excellent and patient service provided by Jack and gracious input from Joe, I would probably have made a different decision and went elsewhere. Five stars for the people working here, Jack in particular. Two stars for the store for failing to provide the tools to showcase their products and hamstringing customers by failing to fulfill the potential of the tech they are selling.
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November 2023 by josh wood
Were very helpful and fast to help!
