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September 2023 by Brenda D.
Absolutely the worst bank I have ever had . They allow a joint account to be closed by 1 person , and they don't even notify the other party. Actually they allow the other party to bank online 4 day after the account was closed and pay bills that didn't know the account was closed with account's still available online - and then they say - it's not our policy to notify people if their account is closed. If they allow someone to close an account without the other person know and let the other person bank online for 4 days after the account is closed? Horrible bank , they make good money charging fees twice that of normal banks . They charge 50 for overdrafts . Good luck with this bank. I would recommend BankWest . I would leave a zero but the website won't let me
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August 2023 by tiffany wildey
Want your money stolen bank at BHFC ! When disputing a charge that clearly wasn't authorized don't waste your time criminals !
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December 2022 by Victoria And Justin
Do not bank here! They are literally the worst bank, we have had nothing but issues with them! Also they say you can overdraft with emergencies, but when that happens you can’t. They do nothing to help you at all. And then send you jumping through hoops when you need help and then still deny you. Horrible bank.
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October 2022 by Angela Wendel
Worst bank/credit union I've tried to do business with in 40 years. Their bill pay does not work, their system sends your payment to random addresses which will take you days to deal with. They have no explanation and cannot fix the issue. They simply asked me not to use bill pay. Further, you cannot make deposits greater than $2000 UNLESS it is a direct deposit from an employer. Please RUN and find a better more responsible place to put your money.
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July 2022 by Jarred Curry
No issues at all, great people, great service.
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December 2021 by Joe Tatro
I love this bank except it takes FOREVER to do banking. We have been waiting in the drive through for almost 10 mins now only to deposit 2 checks and a little bit of cash no one else in the drive through bank parking empty so not to be rude but really what is taking so long.
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August 2021 by Mailene Quiamboa
It's a real bummer that locals and members of this credit union can't use the drive thru or ATM because they rent their lot out for rally. Very inconvenient and disappointing. Otherwise, I have no complaints or issues.
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January 2019 by Rosesue Reynolds
When they ask you in if you want protection for bad checks, they don't tell you you may not get it. They don't tell you you didn't get it. They will let your check bounce for a few dollars even though you have way over what was needed in your saving account. They wont take care of you. I called the credit union no help at all
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January 2019 by Travis Bray
I never thought I would give a credit union 1 star, but they deserve it!
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January 2018 by Nate Smaglik
Fantastic staff and services. Highly recommended.
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January 2018 by Joseph Johnson
They have competent and friendly staff, and their service is excellent.
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January 2018 by Lisa Ricci
I always have great experience with this location. I would like to acknowledge two specific tellers; Melanie and Maesa offer great communication, conversation, and provide phenomenal accuracy! Thanks BHFCU!
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December 2017 by Nicole Twiss
Very friendly and professional. Excellent service! 😀
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November 2017 by R. Ward
Fraud was done on our account and have Surveillance cameras as Evidence and this PATHIC dump won't fix it.
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October 2017 by AmyBluesoul
I switched to BHFCU about 2 months ago from another FCU in Rapid City. I figured BHFCU is in more locations and I'd like to try them since I've heard good things. One thing I didn't hear, or I apparently just didn't read myself, is that there is no overdraft protection for awhile. If you apply online, you have a 6 month wait. Well that is unless you sign up for their line of credit or credit card. If you apply in branch it's still a 2 month wait to see if you're even eligible for any protection. During that time, if you happen to send in a check that would overdraft you, they'll charge $22 to the account because you tried to charge more than you had as well as refusing the check, which will cause a returned check fee at the location it was made. I know, most are just thinking, don't overdraft! Yes, it does make sense but sometimes things happen and the check or debit processes one day before payday by mistake. I've banked with Great Western Bank, Wells Fargo, Highmark, and now BHFCU, and they're the only to have done something like this. It boggles my mind. You have $21, write a check for a doc co-pay of $25, they decline and charge you $22 so your account is now $-1. And then the doc office is going to charge you more. Yeah.... I'm not sure it's going to be worth it when this bank seems very fees driven.
