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October 2023 by Jeff Gray
The customer service was 5.0. He did his best to get me what I wanted and save some money. I will definitely return.
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October 2023 by Mike Hottin
Friendly and knowledgeable staff. Needed a tire while I was on a trip, the tire was in stock and they even called a local shop so I didn’t have to spend dealer prices. Would definitely recommend stopping buy if in the area
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October 2023 by Billy Slater
They went the extra mile to find luggage that would match my saddle bags, even had to go in the back warehouse to find. Good quality and reasonable price. Friendly staff as well. Great place to shop.
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October 2023 by Joseph Chapman
There is a lot of variety in selecting upgrades for your bike!I have purchased several items from J&P online. However, visiting the store for the first time, I can see why their prices are above average! There were 3 people in the store and 4 staff members present, someone has to pay for all that overhead!I felt like I was targeted as a criminal by the taller, skinny older guy. He kept walking by me, staring at me like I was going to steal something, I simply ignored him because I know what I am capable of if I started confronting a j**** Dude, 23 years of special experience in the Army, you would have been confronted with...I know when to ignore an ignorant individual until absolutely needed action is required!Needless to say, that is the last interaction in person or online I will ever have with J&P cycles.
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August 2023 by Kerry Crocker
I truly wish I could give J&P Cycles a 10 start review. They were absolutely amazing to deal with. We visited their store the day after Sturgis rally and a huge percentage of their merchandise was still in transition back to their shop. The staff went above and beyond, crawling through their trailers just to find a tour pack bag that would work for our long trek back to Alberta.Thanks again to the amazing staff of J&P Cycles, Sturgis. You were a big help in making the K&S Adventures a success.SincerelyKerry and ShanaAlberta, Canada
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August 2023 by Dave Zien
Absolutely terrific service from Terry, Joe & Dennis . Not sure if names are right. This only place I shopped at all during of the Sturgis week was J&p cycles.They made sure I had everything up-to-date ,explained & even help me buy things that I didn’t know I needed!These three deserve a raise ! in my 10% referral fee ,this can be used to enhance the world of motorcyclists.J&p championing - job well done!!
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August 2023 by Robert Corio
They spent 4 hours working with bluetooth unit. Finally said it is not fixable. Asked what I need it for and fixed me up with a new different unit. Spent another hour showing me how it worked. Great stopper and customer service.will go back again.
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August 2023 by Steven Lynch
Bought a set of Vance and Hines mufflers, their factory reps were super and very helpful. J&P installers were Great and very fast. It took me longer to walk where I parked than for them to do the install.
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August 2023 by Gustavo Jaramillo
Unfortunately not very well staffed for the rally. We were there in 3 separate occasions and every single instance getting help was almost impossible. And once you were able to get someone to help you the answer we got was “oh I am sorry but I cannot help you with that but if you look for a gentlemen …” Bottomline, nothing like the J&P at Daytona, FL in terms of selection and staff. Maybe it’s a great store other times of year but not rally week. They were easily overwhelmed.
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August 2023 by Russell Bailey
Have been a Gold Club member at J&P for at least 15 years. Most of the time my purchases are on line. Stopped in the store to purchase a charging adapter and the lady manning the check out had to enter all my information as you have a new pos system that did not carry over your customer base. Wow a big miss. Reminds me when J&P distribution moved to Louisville and enabled a new fulfillment system, a year of hell. Hope we do not have a repeat performance.
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August 2023 by na dewitt
Went in looking for a driver backrest. I was told they didn't have one. I told them I ordered it from the Taylor Michigan store and it was supposed to be here a week ago. They looked a second time and all of a sudden it magical appeared. I was told it was a normal shipment. I didn't care as long as I got it. First guy had it at $176.xx this guy came up with $192.xx and I asked and was told it was the rally price. Then I ask for military discount and it was $172.xx so bottom line, I got what I wanted but not one I was supposed to get. I'll be happy I hope. Have not had a chance for a long ride yet because of other commitments. Will know in a few days.
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July 2023 by Gus Galbraith
As usual JP Cycles Sturgis store staff helped me choose the right products for my bike. Went with a Hogwerks passenger backrest on my ‘21 Electra glide standard that has the Harley OEM 4 point docking already on it, fit perfectly and is an awesome backrest! I’m fortunate to have this store 100 miles from me and a great bike ride there.
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July 2023 by Chris Hinckley
J&P cycles has always been awesome to deal with. Staff has always been very helpful, attentive knowledgeable. They have exactly everything I'm looking for. Prices are very reasonable also. All of this is the reason they are my first choice over the Harley dealer. Thanks for everything gentlemen! I appreciate you!
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June 2023 by A.J Sipple
Good experience. They helped me buy the right helmet, and installed Cardo as a free service. Thanks.
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June 2023 by Shannon Heimer
The staff went above and beyond my expectations with finding the perfect riding gear for me. I was given undivided attention for the length of time needed to find all the items I was searching for. I was also educated on items of interest to customize my motorcycle in the future. One stop shopping is very important to me, J & P is the perfect place for this. All the staff make you feel comfortable and appreciated. All of my future purchases will be made at J & P in Sturgis. Thank you for the perfect experience.
