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January 2024 by Chrissy Reynolds
The customer service here 9 times out of 10, is lacking. Which is disappointing as there aren't that many options in Watertown to buy name brand shoes so I spend a lot of money at this store. I was there this past weekend 12.30.23, spent almost $200, and at checkout when I asked the woman helping me a question about my reward cash, she outright ignored me and talked over me multiple times, prompting the sale on the POS and she never let me use the birthday reward cash that expire, which is what my question was abou. It took everything I had not to walk out. I won't shop there if I see if she's working again. There were 2 women working at the checkout and they were rude and unprofessional, at best. There was a coupon I had on the Famous app, and instead of explaining why the coupon wouldn't apply, they rushed the sale and acted as if I was inconvenient to them. Almost every time I shop here, I question myself when I walk out as to why I spend any amount of money in this store.
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March 2022 by Dan
Good customer service but overpriced
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November 2021 by Anime DB B
Good customer service but overpriced
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May 2021 by April Neiss
Got the shoes I wanted. Nice friendly people.
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January 2021 by Dan Laabs
Found slippers that I am very happy with, quality material and responsibly priced
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October 2020 by Ben Griffin
I come here every so often to buy some new shoes. I've never had an issue
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September 2019 by Ron Redday
They have a good selection but last night 9-20-19 when i stopped into get shoes for my daughter. No once did someone comeover and greet us or ask if we need assistance finding anything. So i took my daughter and went to dunhams and spent a $100 there. This is not the first time this happened. They need better workers.
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September 2019 by Bubbs bubbs
Was browsing through the show selection with my kid and the lady working didn't offer to help. She never said a word to us. She just sat at counter leaning onto it looking at her phone.
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September 2019 by Bubbs
Was browsing through the show selection with my kid and the lady working didn’t offer to help. She never said a word to us. She just sat at counter leaning onto it looking at her phone.
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July 2019 by Viçkie Schoenberg
Very nice n quick service
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April 2019 by Sherry Janssen
The manager was very helpful in processing my return. Great customer service!!
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March 2019 by Abbie Gerber
had to search in the back room to find someone to check me out and then she didn't even ask for my rewards
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December 2018 by Dale Adams
They didn't have the size we wanted. Had to switch colors of the shoe my son wanted. They did offer to order color we wanted and have them delivered to our house. The help should smile more!
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July 2016 by Kara B.
I went here with my daughter to buy the Vans she just had to have but when we entered the store the 2 associates were behind the counter playing on their phones and didn't bother to ask if we needed any help. We were left to our own devices and rummaging through the shoes, which was a mess and totally unorganized. My daughter finally just settled for a color in her size since that was all that we could find. When we went up to pay, we were told that the computers were down and would be down for another 15 minutes. We left and got her pair somewhere else.
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November 2015 by Tim Kruse
Famous Footwear has a ton of boots for women. If this is what you need, this is the place. For men's shoes, there are many styles and brands, but nothing too high end.
