July 2023 by Cody Fischer
I've had tire issues for the past two weeks and again Gina and the crew took care of me and my pickup, where every place I called to get me in and replace my tire, no one had the tires I need except Watertown Ford. Gina knows how to handle the shop, and with the crew you have and Gina, it's a winner winner chicken dinner, everytime.Thank you so much for your professional support and positive attitude, Gina.
May 2023 by Bobbie J.
If there is one person in this place that has any integrity at all, it is Troy from sales (and maybe the sweet lady who bakes cookies and rolls). I'm not sure how some of the others sleep at night? Here's my disturbing story. I hope your ready, because it is truly, what nightmares are made from. Let me take you back to March 2023. My daughters 2014 Ford Escape named Oscar, with less than 100,000 miles on it would start to shake and stutter as she drove down the road. The check engine light would come on and we would get the message "engine fault". We took it to Ford and they decided we needed a new battery. Ok, we paid them to install one. A short time later. The same thing happened. This time they said we need a new throttle body and intake hose. They also told us the brakes need replaced. Ok,can't have my precious daughter driving in an unsafe car, we authorized the work. After they ordered the part, they got the car in for the work. The work was completed on April 19th. My husband paid the $1600 bill and my daughter drove 30 min home from Watertown at 5pm. On April 20th my daughter drove back to Watertown for work and was driving home later that same day when she didn't even make it off the interstate and her engine light was on and the car was acting the same way it was before the $1600 repair.. First thing on the 21st, we called Ford and told them and asked if this was related to the work they just did?They said it could be. Had the car towed back to Ford. A few hours later, we actually purchased a $36,000 vehicle for my husband from there. (They are your best friend when you have your checkbook out). On the 25th, we find out the engine blew on my daughters car. Now, I'm no mechanic or genius, but we took the car there to have engine work done and 24 hrs later the engine blew up. The 4th cylinder misfire was the code. Since they didn't work on that part of the motor, they take no responsibility. Whether the work was done correctly or not, isn't the issue. We knew there was something wrong with the engine because the car's engine light told us and we took it to the "professionals", we did what we were supposed to do, so they could fix it. Obviously, they didn't fix it or mis diagnosed it, or overlooked other issues. It's like me going to the doctor because I have shooting pain down my arm, them treating me for Carpal Tunnel, running no other tests, sending me home and 24 hours later I'm dead from a massive heartattack. Whether they did shoddy work, is irrelevant. The issue is my daughter's car was sick, they charged me $1600 to fix whatever was wrong with the engine and brakes and they said the car was ready to go and now Oscar is dead less than 100 miles later. It will cost us another $10,000 to fix a car we paid $12,000 for 3 years ago. Just so you know, the car engine blew at 82 miles per hour in a 80 mph speedzone . Andy made sure to point that out. My daughter wasn't exactly drag racing at the time the engine blew. R.I.P Oscar.#justiceforoscar