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September 2023 by Elaine Glynn
Excellent customer service. All the ladies and gentlemen there are 100% professional.
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September 2023 by Amy Miller
I had my 2013 Honda Accord Sport serviced here on 8/04/2023, and I was very pleased with the work done. Spoke with Kurt during the maintenance and he gave me the run down of things that my car would need fixed soon.....this included needing a new battery ASAP. And he was 100% accurate on that call, because the battery went totally dead yesterday Aug 5th while I was up on the Blue Ridge Parkway in North Carolina. I appreciate Kurt's honesty about maintenance that I would need soon especially with the battery and I should have went ahead with him replacing it but I thought I would be able to get a little more life out of it......but I was wrong. I became a faithful customer of Pro Service Auto way back in the year 2000/2001 ish, back in the days when Winfred Gray and Leonard Ingle ran the place. My dad who was an auto body repairman (Brent's Auto Repair) for most of his life, who is now deceased, referred me to Pro Service Auto all those years ago because he personally knew Winfred and Leonard and knew that I would get good auto service there, for when he could not do the work himself. Back in 2001 Pro Service Auto put a rebuilt motor in my 1994 Honda Accord EX and the car literally drove better on the rebuilt motor, and I drove that car heavily for another 3 and 1/2 years until it was totaled in a car accident in late 2004. They also did work on a 2009 Nissan Altima that I drove for 13 years. I moved away from Greeneville in 2013, and just returned to Pro Service Auto earlier this year for a brake job on my daughter's Nissan Sentra and I was very pleased with the service on her car. Friday was the first time Pro Service Auto worked on my 2013 Honda, as I have always previously taken it to Johnson City Honda which is where I bought the car in 2015. I can say for sure I will be returning to Pro Service Auto because they also saved me some money in addition to a job well done. Happy customer here!Services: Transmission
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May 2023 by Trent Dunbar
Update via Pro Service Auto. I went to pickup my car today and spoke with Kurt and he apologized many times that he couldn't figure out the issue no matter what they tried. He refunded me the labor cost of what he had done that I paid for and apologized for the lack of knowledge and customer service. Although it was frustrating that I couldn't get my Ole honda fixed, he handled the situation well and respectfully. I appreciated it.
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May 2023 by Michael Leslie
Brought my daughters car in w/out appointment. They replaced her starter for a good price. Nice people. I will be returning
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May 2023 by mark montemarano
Trust worthy and fair. The only place I go for my Toyota.
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February 2023 by Annie Cook
Always excellent service and completed on time. I have been talking my Honda here for many years.
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February 2023 by Angie Taylor
Took care of the 3rd party warranty for me, worked me in so I'd have my car the weekend of Christmas. Kept me updated on status. Promised one thing but delivered more than promised. Very happy with their service and professionalism. I am making them my permanent go to.
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February 2023 by Loretta Jackson
This is where I usually take my car for service. Yesterday a warning light about a tire came on just as I passed Pro Service. I immediately went back there and Kurt put air in my tires. Absolutely great people. I highly recommend Pro Service
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February 2023 by Beth R.
Honest and helpful people who know what they are doing. Kurt really went the extra mile by prioritizing needed repairs for us so we could budget for future items while getting urgent things taken care of asap.
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January 2023 by Cheryl M.
3 strikes, you're out... #1, My daughter brought her 2017 GMC Terrain in with a bad clunking noise, $290 later, no trouble found. 4 mos later found a strut unattached on Pass side and bad brakes and pads all around ($1600 repair from Greeneville Tire & Performance, great work, professional, and problems were fixed; highly recommended)! #2, Brought my 2003 Ford Escape in for dead battery. $280 and 2 days later, nothing found in their electrical tests. Next week, dead battery. Found the cig lighter was direct wired to the Instacam. If car isn't used, battery can get exhausted. Jumped, only use Instacam when using car, problem was self-corrected. #3, Brought my 2003 Ford Escape in for a check engine light. They checked it for $98 and told me too rusty to repair. Got 2nd opinion from Rusty's in Greeneville and $90 later was all fixed. Turns out squirrels can be deviates. Move your cars daily. All fixed. Went to Owner, Kent, I believe (something like that), of Pro Service with both bills. Explained and all I got was Mr. Dummy staring back. No offer to compensate, split, or even apologize. Told him I'll never be back and he could care less. DON'T USE PRO SERVICE UNLESS YOU WANT TO BE USED! TO THIS END, DON'T GO TO PRO SERVICE AUTO (unless you want to be ripped off)!
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November 2022 by Donna Repass
Excellent service, reasonable prices, and fantastic technicians. I am thrilled to find an auto repair shop of their quality. I will be back for all my automotive needs.Services: Electrical
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November 2022 by Meagan LeFebvre
Pro Service is amazing! They were all so friendly and fixed my car so quickly! I will definitely go back if I need any more repairs done!Services: Auto battery replacement
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August 2022 by Carie Williamson
These folks could have really taken advantage of me and told me I needed a compressor for my AC. They didn't and they had it finished in the same day! I've already told my daughter and son they should use them as we need to support local, honest small businesses.Service: A/C installation & repair
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May 2022 by James LaPann
HIGHLY RECOMMENDED!!!!! I am on a long trip towing a camper and my check engine light came on. I frantically called Pro Service Automotive and they squeezed me in first thing in the morning. They have been so great- honest, fair and very nice people! They did what needed to be done promptly and did a great job!!! Very professional but kind at the same time! Awesome!
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February 2022 by bernadett little
They are so great me and my daughter and granddaughter goes there. Great people and service
