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February 2024 by Kxlljxy Misfit
1st of the month payments are due. Makes sense, right? Well starting on the 2nd of the month, however, you're getting hounded by this company to make a payment. They start calling you every day and if you don't pay the monthly payment and the nice 20% late fee, they start sending people to your door to harass you about payments and threatening repossession WITHIN LESS THAN 1 MONTH. Even my landlord gives me a 5 day grace period to pay rent before calling and adding late fees. Awful company with loan shark-esque tactics. Would not recommend business with them.
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January 2024 by Diane Garvin
I originally rented from Byron at the Lenoir City, TN location on September 2022, but he's no longer there. The phone constantly rings. My account had been moved to the Alcoa location where Managers Chris and William are located. They both seemed unprofessional and unwilling to work with a good customer. They acted like they are doing me a big favor but they don't understand that they're in business because of customers. I've had a rental out of the Arnold Missouri location years ago with no problems. All my payments were on time and never skipped a month except last month due to a family emergency. Chris was very pushy, and William on December 27th was sarcastic. Without my consent, William switched my contract to bi-weekly after demanding to know when I get paid(of course, I would not disclose that information to him). These two "managers " need to be retrained on customer service because they're lacking. Additionally, they're scamming people! I spoke to Byron in July of 2023, and the balance was $1,2xx, and $7xx for both contracts. William said on a recorded line that there were 21 more payments left. That's a lie. So the managers at this location will go so far as to inflate the price of the contract if you miss a payment! This is why Rent-A-Center gets more customers. They're transparent in everything they do. The original contract on their end miraculously can't be printed. They can pick this merchandise up if there isn't a resolution to this where the remaining balance is what Bryan quoted!
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November 2023 by jennifer breeden
The gm "chris" is rude and none of the employees happen to know anything. When you ask questions about any of the merchandise, their response is "I don't know" to everything. Waste of time. Rent a center is cheaper and better. I saw bed bugs crawling on a couch in the store!!! Disgusting.
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July 2023 by Amy Hymel
Good selection. Good prices. Chris is an excellent manager. Knows his customers!
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July 2023 by Randy Garrett
This place is a jokeOrdered a adjustable bed and was told that came with mattressesWhen it was delivered to our house there were no mattresses and they said they did not come with themBut the salesman in the store told us they were mattresses with itWe will not be back at Aaron'sIn Alcoa
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May 2023 by Michelle Simpson
Friendly staff. Just wish they had more furniture to try out before you purchase it. Easy application for your spending limit and you can order online!
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March 2023 by Carole Davis
Had a very bad experience at another rental place. The guys at Aaron's have been super helpful
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November 2022 by Michael and Landree
This place is amazing. Got us fixed up with a wonderful Samsung washer and dryer they even deliver it early. 10 stars ✨
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August 2022 by Kat Brooks
We love Aaron's. Best staff, prices and products. We have gotten many products from them over the years. They don't disappoint
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July 2022 by Denise Tidwell
Friendly, helpful staff. Impressive selection Reasonable prices. Prompt delivery. I have done business with them in the past and was not disappointed nor was I hesitant to go to them again. I highly recommend them.
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May 2022 by Crystal Bryan
Stopped in to get some living room furniture. The gentleman who assisted us was kind, helpful and addressed all of our questions and made the process quick and easy.
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January 2022 by Eric Goble
Have dealt with this store for several years and they have always been polite and helpful. Much better experience that with similar stores in the area.
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August 2021 by Brandon Little
They did a great job helping us purchase a washer and dryer at a good price after we had visited three other stores with no stock at all.Earning a five star rating, they were able to deliver them that same day and the installer took time to explain the nuances that only an experienced tech would know.
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June 2021 by Robert Costner
Got fridge with delivery very easy
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April 2021 by Chunky Nothing
Great place for big purchases if you're short on cash.
