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December 2023 by caston weeks
I love our local credit union. They're very easy to work with.
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December 2023 by Barbara Knight
I been with ATFCU forever it seems and will always bank there!
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November 2023 by Nicole Makk
Been here 20 years! Zero complaints!
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June 2023 by Dana Koogler (Cumberland Gal)
Changed banks. Love it. More secure smaller bank.
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January 2023 by Dakota Worrick
Specifically asked them to stop allowing a certain automatic payment to be pulled from my account because I was working with the company on my end. They allowed it to continue anyways. And its not even them paying the bill. Just charging me for them trying. Very shady. Glad I don't have my money direct deposited here anymore. Theives charging made up fees.
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December 2022 by Google user
Just one too many experiences with some very rude people. I wanted to not leave a bad review because I’ve met some amazing workers too, but it’s turned into more bad experiences than good. The nasty attitude over the phone after she couldn’t find her own mistake is almost comical. I’ve been a member for 13 years and have made friends out of some of the tellers, but the condescending attitude from the most recent people I have talked to is enough for me.
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September 2022 by Linda Cruze
Darlene Morris knowledgeable and efficient. Excellent ?
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July 2022 by Bri Enos
Don’t try to use this little hick town bank card anywhere outside of the united states. Even if you put a travel notice on your account, they will still flag every single transaction you try to make as fraud.I have had to call every single day after any transaction I make because it gets declined- thank god I didn’t have to bail myself out of jail or pay for any emergency medical services.Once you call the fraud department they love to keep you on hold for absolutely no reason at all, then they’ll lie to you and tell you that “You shouldn’t have anymore problems for the rest of your trip! Sorry for the inconvenience!!” only for the next day’s transactions to be flagged for fraud again.The only time I’ve actually even had fraudulent charges on my card (a few years ago)- card security didn’t even catch the transaction- I DID!Aggravating is an understatement.
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July 2022 by Joseph Bucy
I refinance my truck with them I go to pay it on there website. To find out you can't pay it on-line so there not even up to date with technology and you call them they charge you 10 dollars to pay it on the phone so there is only two ways to pay by mail or drive 50 miles won way to pay them so I would not suggest doing any type off loan with them and you look for other locations online the only one they have is in alcoa that pops up so this is the worst place I have ever done business with.
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June 2022 by Stephanie Parker Pierce
I used ATFCU for a car loan. What a wonderful experience. The customer service was the absolute BEST!! The staff was both professional and efficient. This is definitely the best credit union in town! I highly recommend Alcoa Tenn Federal Credit Union
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January 2022 by Caleb Bishop
Possibly the worst people I have ever had to deal with I did an only application to get a bank account. Not only did it take forever but now they can’t help me because of a peice of mail
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October 2021 by Omoniwa Omolola
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May 2021 by Paula Geoffroy
I am relocating to Tennessee from Vermont. Terri went above and beyond for me to get me cash from my Vermont credit union. She stayed late to complete my transaction. This is the kind of credit union I want to work with. I will definitely be moving all of my Vermont accounts to them! Thank you again.
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February 2021 by Mark Luttrell
I've been a member 16 yrs does that answer the question
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December 2020 by Joshua Brandt
It took me a total of 5 minutes to get my loan working with Amy. Very easy, very fast. Thanks guys!
