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March 2024 by John Kenned
Close to the Knoxville airport in Alcoa
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March 2024 by April Alford
Nice hotel, room could have had better lighting. It would be nice if they served Breakfast but other than that it's a nice hotel front office person was Nice we checked in on Saturday 3/9/24 around 5/530 i would come back
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November 2023 by mark bryant
I recently had the pleasure of staying at the Candlewood Suites Hotel Knoxville Airport-Alcoa, and I cannot speak highly enough of my experience. From the moment I arrived, it was evident that this hotel truly goes above and beyond to ensure their guests have an exceptional stay.First and foremost, the staff at this hotel are simply outstanding. They are not only knowledgeable about the area and its attractions, but also incredibly friendly and welcoming. I was impressed by their willingness to assist with any request and their genuine care for the guests' comfort and satisfaction. Their warm and personable approach made me feel like a part of their extended family.The cleanliness and maintenance of the rooms were impeccable. Upon entering my room, I was greeted by a spotless and well-appointed space that exceeded my expectations. The attention to detail in maintaining cleanliness was evident throughout my stay. The comfortable beds, fresh linens, and well-maintained furnishings added to the overall comfort of my stay.What truly sets this hotel apart is the sense of community and belonging it fosters. The hotel and staff create an atmosphere where guests feel like they are part of a family. The genuine care and personal touch provided by the staff create a warm and inviting ambiance that is often hard to find in other hotels.Overall, my stay at the Candlewood Suites Hotel Knoxville Airport-Alcoa was nothing short of exceptional. The knowledgeable and friendly staff, combined with the clean and well-maintained rooms, made me feel right at home. I wholeheartedly recommend this hotel to anyone seeking a memorable and comfortable stay. I look forward to returning to this remarkable establishment on my next visit to Knoxville.
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October 2023 by Justin L.
This location is run down. The service is decent. The manager at the front has an attitude. Constantly complains about her employees. Had issues constantly with the card for the room not working. The hotel smells really dank. From all the alternative lifestyle smokers. Don't wash your clothes here unless you want them smelling that way. If you are looking for a cheap hotel with a kitchenette, then this is the place for you.
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September 2023 by Thomas B.
Enjoyed our brief stay and were happy with the cleanliness of the room and the courteous service we received at both check in and check out the following morning. We were quite satisfied with the location of the hotel and the price we paid in advance through PricelineWe would stay here again.
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August 2023 by Gatlin Skansie
The room was very modern. The location is great. However, the room wasn't spotless which is ok but there was some hard dried on food/liquid in the counter. The bath's plug had been removed and there was a stain on a face cloth. Overall it's a great stay but just a few things could be improved.Rooms: Modern but could be cleaner
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August 2023 by Myron Brown
The front desk staffers are super friendly with excellent hospitality. The rooms are super spacious and comfortable. Seems very updated and clean overall.It’s very convenient to the airport. Technically right across the road. Shuttle service is definitely available. There are several places to eat within walking distance. A little secluded which brings me peace.
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June 2023 by E Madsen
Make sure your payment card is with you! I checked into the hotel and the front desk took my card and my driver license away to check me in. I thought it was a little strange and I didn't realize what was going to happen.That was my card's last transaction, 2 months ago I got a bunch of SMS saying that my card was used by someone in the US making hundreds of dollars of purchases.I have already reported this to IHG and I haven't heard from them.If you want to stay there, keep your card with you the whole time.Since you replied that you have a camera at the hotel, could you please share it with the IHG team members who are investigating this matter? Also, why would a hotel front desk take my credit card and driver licence to the back of the office to check me in? This is basically wrong. If your staff needs to see my card they can see it in front of me, not taking my card and driver licence.That was the ONLY time that my card wasn't in my possession.The last time this happened to me was in Vegas when the cashier took my card for a second.I am a IHG one platinum member.
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June 2023 by Boss Buziness
Rooms are very roomy. However I think the air conditioning wasn't working its best but overall everything was great. Clean, fresh, plenty of parking area and very
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May 2023 by Philip G.
Loud and old place. Air conditioning is programmed so you cannot get room cool enough for good sleep 72 degrees. Had 2 barking dogs in room next door. Bed was hard. Wont be back here again.
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March 2023 by Bob King
This was probably the dirtiest hotel I've ever stayed in. Really disappointed in IHG for this one. The women at the front desk was professional and kind when we asked for bedding items. Our 2nd bed came with no sheets or Pillows. Every towel in the room was stained and not clean stains. Fresh. Nasty stains that smelled extremely bad. The room was covered in dirt, dust and grime. I couldn't believe it. If it wasn't after 11pm with a 7am flight I would have left. The hallways carpets were disgusting and smelled horrible. Seriously, I was extremely underwhelmed at this location.. I've been a IHG Platinum member for 10 years and have stayed at plenty of their properties and can say that this one needs a lot of help.Great location though.
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March 2023 by Heather O.
The hotel looks decent for the price. But you get what you pay for right? Roaches!! Small ones in the bathroom, which means it's a huge problem. I packed up and left at that point. Will not be returning.
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February 2023 by Melissa Evans
If I could give zero stars I would. We stayed one night (January 28, 2023) at this location and woke up to cockroaches coming out of the dishwasher! I told the kid at the front desk and he said “ok thanks for letting me know, I’ll have the manager bomb it”. Ummmm gross and that’s all you have to say?! Never again and I will tell everyone NOT to stay here! I packed my stuff up so quick and left before the sun came up because I couldn’t imagine spending one more minute in the room after I saw that!
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February 2023 by Melissa E.
If I could give zero stars I would. We stayed one night (January 28, 2023) at this location and woke up to cockroaches coming out of the dishwasher! I told the kid at the front desk and he said "ok thanks for letting me know, I'll have the manager bomb it". Ummmm gross and that's all you have to say?! Never again and I will tell everyone NOT to stay here! I packed my stuff up so quick and left before the sun came up because I couldn't imagine spending one more minute in the room after I saw that!
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January 2023 by Brianna Dresch
Poor customer service, trash piled around garbage bins for hours on end. The night ‘staff’ was sitting in sweats and was very condescending when I had a question about my charges. I tried to be nice and ask open questions and simply for a detailed list of the charges. And was told- no charge was made. I was charged two identical charges for the whole stay. I asked for veterans discount after one was offered verbally over the phone and was told that my ID was not acceptable. My initial reservation was ‘cancelled’ and I did not cancel it. I booked 6 months in advance for my trip and ended up paying for a king suite with pull out couch and had a double suite with a recliner. The ‘free’ Wi-Fi never connected and the hot water only came out when the tap was turned to cold. Otherwise you were taking an ice bath. Ended up cutting our vacation short since we were not getting anything we were paying for. Truly a sad excuse for an IHG hotel.
