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February 2024 by Candace Douglas
Always greeted with smiles, recently a young lady named Michelle has been of great help. She is very knowledgeable and eagerly helps with any questions. It’s a nice visit each time I shop. I always look forward to seeing all the ladies there.I would like to add that every time I come into this store I am treated with a friendly greeting & professional attitude. I am glad the store allows only licensed customers, I have worked hard to obtain the privilege to shop here.
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September 2023 by Casey Jordan
This location is right beside the driver services center in Alcoa and I had been waiting on Nashville to respond for over 2 hours so I decided to walk around the plaza and look at the stores and stretch my legs. When I realized this was a supply store for professionals I decided to check it out and see some of their prices because my stepdaughter has her own shop so if I can find her better prices for the products and supplies she’s already buying why not? A few minutes after I entered the store and began looking around a lady behind the counter then greeted me, (not upon entering the store but ok) and asked me what I was shopping for. I let her know that I was waiting on the dmv and just wanted to browse for a moment so I could recommend the store to my stepdaughter, who is a small business owner and needs these types of supplies for her salon. She was very rude and talked down to me like I was a child when telling me that I couldn’t “shop” there without being licensed as if I am so daft that I cannot grasp the concept of a professional supply store. So I explained again that I had no intention on purchasing anything I just wanted to see what their prices were like because my stepdaughter is the licensed beautician and owns her shop, not me, but apparently this location is doing so well that they have no need nor want to gain new customers. They don’t have to worry about us or any beautician I know coming to spend money at their store with their unfriendly disposition, poor customer service, and overall ugly attitude and demeanor. I highly do not recommend. If I could rate as 0 stars I would.
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July 2023 by Vicky
To those of you that cry about being told to leave because you aren't licensed it's because YOU AREN'T LICENSED! You didn't train for or have the knowledge to purchase professional chemicals. Get over it.The manager does her best but has no control over what gets sent and when. Corporate does it and they are horrible about keeping this location stocked. My rating is because the inventory is always hit or miss but the staff is really good.
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May 2023 by Richard Schmitz
Lady was very rude! Said she would be right with me because she was helping a customer. But, guess she saw my shirt and tattoos or appearance and actually stopped helping her present customer to tell me I couldn't shop at her store without a barber license. Very 70s vibes in there, like different bathrooms, different water fountain vibes.. awful
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December 2022 by Angel Alvarez
Very rude and told me I couldn’t purchase anything bc I’m not licensed.Like I need a license to buy lotion and shampoo.
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August 2022 by Hannah Lawson
Very rude people! I rather drive an hour to Knoxville then to deal with these people again!
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June 2022 by madi thomas
literally kicked me n my mom out because we arent licensed, you have to be a professional to put on eyelashes? i don’t think so, go to sally’s!
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July 2021 by Laura French
This store is consistently out of products. I'm always told that either they haven't had a truck in weeks or that the warehouse just sends the store what they THINK they need and that the store isn't allowed to place an order. If that's true, this is the stupidest way of running a business I've ever heard of. And the selection of nail products keeps getting smaller and smaller. Don't waste your time here if you are a nail tech.
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July 2021 by L Cline
The store is always out of what I need, and the employees treat you like a criminal for being there. I'm ALWAYS asked if I'm licensed, with attitude. I've been licensed for 15 years.
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June 2021 by Donna Kimbrell
They never have the product in stock that is needed. Much easier to place an order online and wait for it.
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April 2021 by Tricia V
Worst location I have ever been too. The staff here are rude, ask continually if you are licensed, and even accused my significant other of stealing while in the store. Definitely not the type of people we are, plus we were at the counter waiting to check-out with an arm full of products, the ones they said we were stealing with another customer in the store we did not know. Very odd. Refuses to let you use the restroom, calls it a company policy, I call it a law violation to not have a restroom available when open to the public. Visit SalonCentric instead!
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February 2021 by Dumb Blonde
I have been a cosmetologist for over 35 years... If I don't have a card I will not come into establishment... I cannot stand to be treated like a thief as soon as you walk through those doors... I'm here to buy products not to rip you off...
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January 2021 by shay.lamith
She kicked me out because I wasn't a licensed professional.
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July 2020 by Natasha Byrd Greer
Always low in inventory and checkout takes way too long.
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October 2019 by Roxanne McRae Horne
Rude, unfriendly, racially profiled, will never recommend to anyone, other reviews about similar experiences.... .
