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December 2023 by Jamie Harper
I called them at 9:30 this morning to get a prescription filled that had been on hold. They said it would be ready within an hour. I went at 11:45 to pick it up, and they said it was not ready. They were backed up. ? we live over 6 miles from there. Wasted trip.
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December 2023 by Shelley
Doesn’t seem very organized. The pharmacist only identifies herself as “the pharmacist “ and raya the associate wasn’t very helpful at all. Stay away from poorly ran businesses as such if you don’t want low grade medical.
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November 2023 by ScottNHeather Watts
Do not send your prescriptions to this CVS location. My prescription was filled under the wrong patient and billed on their insurance.I discovered this when I got home and looked at my prescription bag. It was the right medication and doctor, but entirely the wrong patient. I am baffled at how the pharmacy technician did not catch this when she retrieved and cashiered my prescription. Unfortunately, I did not catch her name. She is middle aged, blonde, wears glasses, and has a northern accent. This happened on Sunday night, 11/12/23 after 7 pm.The tech had 3 indicators that would have told her my prescription was incorrect:1. My last name. When I arrived in the store to pick up my prescription, the tech asked for my name so she could retrieve my prescription bag from the rack. My last name is similar to the wrong patient's, but not really, especially when spoken out loud.2. The tech then asked for my birth day, month, and year. The wrong patient and I share the same birth month and day, but our birth years are 25 years apart! How do you miss that? ? She was not paying attention to the DOB that she pretended to verify on the medication bag.3. She then asked me to verify my phone number on the pinpad. I told her I've never seen that phone number before. So she changed it to mine. How did that not encourage her to have me verify the patient information directly on medication bag? She just tossed it in a shopping bag and sent me on my way. I didn't think much of it in the moment.The pharmacy tech never asked to verify my address. She also gave counsel on my medication and medical condition without consulting the pharmacist beforehand. Had she of done so, she would have never advised me to drink cranberry juice to aid my condition. My doctor forbid me to drink any form of cranberry juice and the sort, as it causes my condition further irritation during treatment with the medication.The tech needs a firm reminder from management of her scope of practice as a pharmacy technician.After we discovered the mistake at home, my husband called and spoke with the actual Pharmacist. She was very professional and kind. She apologized and offered to print the correct label for the medication bottle. She also corrected the billing to the wrong patient and reported the mistake to their superiors.
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October 2023 by Sandy King
CVS Hall Rd., Alcoa TN is great. CVS is the best for when it comes from where to tell your doctor to send your prescription.
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September 2023 by Bebe Fox
Brandon, one of the pharmacists, is exceedingly rude and condescending. No star for him! The tech, Nancy, has never failed to be friendly, polite and as helpful as she can be even in very busy times.5 stars for Miss Nancy.
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August 2023 by MaLeaya Taboada
Came in to coupon and the cashier made the entire experience a DREAM! She was friendly and helped make sure all coupons applied. For someone who comes in expecting to pay a certain amount — the cashier being kind makes the world of a difference!
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August 2023 by Willow Lane
Kelly should not be working as a pharmacist. She was extremely rude and unprofessional. I cannot believe a human being would be so hateful towards customers. She needs to be talked to by management
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August 2023 by B Z.
Kelly was extremely unprofessional and rude at the pharmacy. She was yelling at me the whole time and treated me with absolute disrespect that I had to walk away and go to another pharmacy. Have some compassion Kelly... it goes a long way.
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August 2023 by Rebecca Augustine
I do a lot of shopping here. The CVS extra care pass is awesome! Excellent savings!
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July 2023 by Kasey Hall
Very friendly staff, always has what I need in stock easy checkout options and very helpful coupons !
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March 2023 by Joshua Moore
2/15/23 9am- I went to pick up a prescription that was called in through my insurance along with good RX. They told me my total would be 67.25 when I arrived. I had a total of 75.83 and when I asked why the price has changed the cashier at the drive-through had to double check and then she said begrudgingly that she would have to resubmit it and I showed her my good RX app on my phone that showed my price and she told me unfortunately, there was nothing that she could do and I would have to pay the 75.83. She said since she would have to resend it that I would have to drive back around and come through drive theu again. She then smiled and held back a lability like she was enjoying it. I decided to go in instead of going through the long drive through line so I wouldn’t be late to work. Kelly was at the counter and told me the same thing and at no ooh t did anyone offer to do the logical thing and call good rx to see what the issue was. Kelly and Chris were very rude and their lead Brandon did nothing to help and stayed behind his computer. I understand they’re waiting on other people too but I’ve never been treated this bad by a pharmacy. Unfortunately I needed the sensors so I had to buy them . Sarah who cashed me out was very sweet and empathetic and said she would call them to look into the issue . If they had done that in the first place this would’ve been avoided. I would’ve given zero stars but thanks to Sara actually being a kind person I give it one star.
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March 2023 by Tyler Austin
This is the slowest Pharmacy I’ve ever been to in my life and most unorganized one you go in for a prescription that got sent over and they tell you we don’t have anything for you even though it has been so you have to come back or wait even longer then you need to just plain ridiculous and very unprofessional
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February 2023 by Dovie Fisher
Rude girl at pharmacy. She even screamed at me. I am 70years old and the young people need to be respectful.
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February 2023 by Rene Crossman
I went to pick up a prescription tonight the pharmacist Brandon was very rude and unprofessional. I have a hearing problem and let him know and it sounded like he was mumbling when I was asking questions about a new perception. He said that's the way he talks and look at the cashier and said I don't know what to tell him about the prescription. This man should NOT be a pharmacist until he can get better knowledge of medication atreacustomers better and more respectful. I would give it zero stars if I coukd
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January 2023 by Brad Hatcher
The customer service in the pharmacy from the pharmacy staff is terrible. After wasting 20 mins with No one willing to help, Lowes drugs was very helpful and caring and helped me get what I needed.