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February 2024 by Kurt DeKuehn
I was very impressed by the care I received from Jennifer. She was very helpful and thorough with my rental experience.
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February 2024 by Joshua Rudd
Jack gave me a courtesy call to make sure I was enjoying the car and was extremely polite. I use them weekly for work as a travel nurse, and I wouldn’t go anywhere else. The crew working there is top notch and will go out of their way to make the experience top tier. Thanks again guys.
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February 2024 by chris atkins
Super helpful and hassle free
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February 2024 by Eric Nowell
Everything was just great! From the staff to the car, cant ask for better service
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February 2024 by Crystal Bryan
Easy, smooth experience! Lots of vehicles to choose from. Fast, friendly service and a really nice office.
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February 2024 by Alicia Ohler
Enterprise on Alcoa Hwy is amazing! The staff is both helpful and friendly. I would definitely recommend them to everyone
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February 2024 by K WILLIAMS (KJ)
I could use 6 different Enterprise locations and other rental agencies however Cody, Julie and ALL the staff at this location are so GREAT at customer service, I don’t even consider anywhere else. I don’t even price shop because being treated well consistently is priceless. Thank you to the entire team at this establishment for making my days better.
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January 2024 by Frank Bell
Excellent service from friendly, knowledgeable and expert people. I will use this office again.
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December 2023 by Jessica Allen
Staff was super friendly, and checking out my rental went smoothly. Great experience every time I rent here.
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December 2023 by Steven Reynolds
Great experience. Very accommodating and easy to work with. Had to extend my original time for the rental due to repair delays. I have no complaints and will definitely rent from Enterprise again.
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December 2023 by Tina Bell
We rent from the Alcoa branch often. Cody and his team are fantastic!!!! They are very family friendly and make sure you have the perfect car before you leave even if someone has to go to the airport and pick up a car for you. Their smooth process keeps us coming back.
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November 2023 by Kelli Lee
The guys were absolutely amazing!! There were a few hurdles along the way but the guys were SUPER attentive but took care of everything & customer service was definitely a 12 out of 10!!! Cody & Chandler were phenomenal!
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October 2023 by Gina Wagner
Very positive experience at the Alcoa location. Julie was very helpful and professional in accommodating our party's original reservation. Jennifer was very helpful too when I called about our van return. In addition to Alcoa, TN, we have used Enterprise in numerous locations such as Denver, Destin, Ft.Lauderdale and Sanford, Florida and have had very positive experiences.
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October 2023 by Jordan Martinez
The Alcoa,TN location was amazing to us!Litterally every employee Chandler, Cody, the young lady they were ALL amazing! Thank y’all so much!
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August 2023 by Kendra B
My car broke down last night and was towed to a shop. While I was waiting for the tow truck, I went online and reserved a "We Pick" rental from this location, since I needed to get to work the next day. I called around 10 a.m. the next morning to let them know I needed a pickup, and they got there pretty quick. Jennifer did my check in and gave me the choice of a Toyota Tacoma or a Nissan Rogue. I was more than pleased with the choices and picked the Tacoma. We did the walk around and I was probably out of there within 15 minutes. I went to the shop where my truck was towed since I needed to grab a few things out of it, and they called me as soon as I parked next to it, to tell me it was ready to be picked up. I thought it was going to take at least until the afternoon, but since it was ready, I picked up my vehicle and left the rental at the shop. I immediately called Enterprise to let them know my truck was ready, and that I didn't need the vehicle after all, but asked if they could come pick it up since I already paid for the day. Even though they don't deal with that particular shop, it wasn't too far away and they said they would. Considering how easy it was to reserve a vehicle, how fast it was getting it, and them working with me to pick up the vehicle from the shop, I thought they deserved 10 Stars! I will definitely use this location again.Update: A couple hours later, they called & told me since I only had the vehicle for 15 minutes, they weren't going to charge me anything. Best customer service ever! That made my day!
