-
January 2024 by Ashley Richard
DO NOT GO TO JACKSON HEWITT TO FILE TAXES!!!!!I AM REVIEWING MY DOCUMENTS THAT THEY DID.NO Jackson Hewitt EMPLOYEE or "Tax preparer" EXPLAINED TO ME THAT THERE IS A $521 TAX PREPARATION FEE I WOULD HAVE NEVER NEVER NEVER AGREED TO THAT!!!! A BUNCH OF SCAMMERS I WILL NEVER REFER ANYONE TO THIS COMPANY. They just asked the typical questions like are you married?, do you have any dependents?, can someone claim the dependent?, etc etc. the. All they did was just pointed at what it says is "my refund amount " that I'm to receive but doesn't show me mention anything to about the ridiculous fee and how it be deducted from my refund. And they didn't even print my papers out for the 2nd time I went back with my W2 to finishing filing. She just said I would get an email or text with the information of everything I signed and that it was better that way so she didn't have to waste paper. Well I never got an email or text, Out of my own curiosity I logged into the JH online account that I told to make and didn't get to explore cause I was being rushed through it. That's where I saw that my documents were uploaded and all this other is info they just told me to sign making it like I'm just signing that my information is correct not oh yeah by they we gonna try to take all your money!!!HORRIBLE HORRIBLEDO NOT DO IT!
-
April 2023 by Troy Pilkington
Quick and easy
-
March 2023 by Sharon Patrick
The preparer was very friendly and knowledgeable. She gave me lots of information about maximizing my refunds in the future. Would definitely recommend this location. It was a convenient, comfortable experience.
-
February 2023 by Cindy Rickus
I got my taxes done here it was fast and convenient also you can make a appointment.Tje girl that did mine was very professional
-
February 2023 by Eimy Becerra
Shannon was the sweetest! Super smart and extremely helpful! She answered every question and made the whole experience very pleasant! Will definitely come back next time!
-
February 2023 by Brandy Hall
Tax preparer did not submit our taxes at the time we did them it was the next day after we called in to complain.
-
January 2023 by Willie Sherwood
Jackson and Hewitt are awesome and would be great place for anyone to go to
-
April 2022 by Stephen Tinkel
I enjoy the location of your kiosk, Wal Mart Hunter's Crossing. I went on-line an obtained an appointment convenient to my schedule, 14:30 on the 12th. I arrived ten minutes before the assigned time and replied to your text prompt. Not certain what happened, you will have to clarify the reasoning with the tax preparer, but i waited until 15:45 to be assisted. I was apparently displaced by a person without an appointment. I am not so much upset by the incident as I am dismayed. Next year I will reconsider my choice for tax preparation.
-
March 2022 by Xx E cat Xx
It was great to make the appointment at a convenient time for myself and I did not have to wait forever in the future to get the appointment.The lady that did my tax prep was very friendly and helpful.And it is everything on the planet has gone up price wise... For what little tax forms I needed processed I was not happy with the fees.However my tax preparer did get a reduction on it but I still thought it was quite pricey.
-
February 2022 by Billy Lothridge
Me, and My wife went to get our taxes done today. Arneshia was our tax preparer this year. I won't lie this year was the best experience I've ever had getting my taxes done. She was professional, kind, and quick. I highly recommend anyone needing tax services to Arneshia at Jackson Hewitt In the Alcoa Wal-Mart.
-
January 2021 by Trent Hord
Andrea was super helpful, courteous and knowledgeable.
-
January 2020 by Julie gideon
Best place to get my taxes done at. Very Professional, accurate and very informative. Thank you Melissa for your help today. If anyone wants to get their taxes done on a Saturday I highly recommend Melissa inside the Alcoa Wal-Mart! Tell her I sent you. Happy New Year!
-
February 2016 by S Riojas
Still don't have my refund and did My taxes on the 8th. Never even got an email confirmation.