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March 2024 by Loretta H.
My husband and I were very pleased with the service that we received at Mattress Direct. Whitney was very knowledgeable in all things related to mattresses and did not try to oversell or sell the most expensive one they have. She answered all of our questions and we left feeling good about our purchase and would definitely go back for future needs for bedding. THANK YOU! Tim and Loretta Houck
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October 2023 by Terri Rice
Great experience! Great people! Super happy with their help in purchasing a mattress from them a few years ago and then having a warranty claim on it. They were so helpful, friendly and efficient. I highly recommend purchasing your mattress from the Alcoa Mattress Direct! Customer Service is EVERYTHING!!!
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October 2023 by Scott S
Your new adjustable king mattress from Matress Direct is great. The sales team and delivery were top notch!
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June 2023 by Brian Webber
If you want the best prices and service, this is the place! They beat all the others price by far. They came exactly on the day and time promised and helped put a mattress pad on. 5 stars!!!
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May 2023 by Jackson Greene
Unbelievably friendly in-store and at delivery. Courtesy call when 30-minutes out, promptly on-time, smooth set-up. Could not have asked for a better first mattress buying experience!
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May 2023 by Amalia Young
I am not sure why, but I have always been under the impression that mattress sales people were just as ‘aggressive’ as the proverbial car salesmen. As a result, my husband and I had put off replacing our 20 years old mattress for many years now. Knowing a good quality mattress is expensive, we were afraid we’d be ‘pushed’ to spend more money than we were comfortable spending. So, we kept sleeping on this flabby mattress of ours – until one day when my chronic back pain finally said “It’s enough!”. And so, we did our research, determined we’d go with a Tempur-Pedic, and looked up local dealers close to where we live. We are so glad we chose Mattress Direct! We went there on a Saturday and were greeted by Whitney, who – although much younger than us – turns out knew a great deal about mattresses and the various brands the store sold. The beautiful thing was, Whitney never pushed us (as we were so afraid any sales person would). She patiently listened to our list of must have’s and nice to have’s, and confirmed that our choice would meet both sets of requirements. Since we had walked into the store determined not to buy anything that day (out of the very same fear described above), we told her we’d be back after we give it another thought. Whitney was so friendly and pleasant, and genuinely showed she cared about our needs, not being ‘phased’ at all by our leaving the store without having purchased anything. She offered to answer any further questions we might have, any time we would have called or stopped by again. A couple of days later, we “pulled the plug” and purchased the mattress we had our eyes on. Whitney was off that day, but Tayler continued the outstanding customer service her cousin had started the previous weekend. He described for us all the features of the mattress, and explained in easy-to-understand words the warranty terms. We know we got the best deal possible, and are so grateful to both Whitney and Tayler! When we received the mattress, we were once again the recipients of excellent customer service – this time by the two gentlemen who made the delivery and picked up our old mattress. Finally, we have been equally astonished by the great quality of the mattress, and I am confident it will, in the long term, help me get rid of, or at least alleviate my back pain. We highly recommend both Mattress Direct and the Tempur-Pedic brand!
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January 2023 by Suzanne Pysher
The day I went in to shop Tyler was there. I explained that I have had previously had spine surgery and was going to have another one soon. I told him that I did not want a memory type foam of any kind. He guided me to the exact style I wanted and needed. He also recommended getting a raised frame, negating the use of a box spring. Thereby saving me money. He then told me that they could deliver as soon as the next day!Being the shopper that I am, I decided to go to the other mattress store to see what they had. When I walked in there I told them the same exact thing I told Mattress direct. This sales agent didn't listen to a word I said and showed me all of the extremely high priced memory foam type mattresses. I was on the verge of walking out when he finally showed me what I was looking for. He advised that there was a 6 week wait and they didn't have the raised frame, but tried to sell me on adjustable one. I was so frustrated and having lots of back pain from the trial of beds that I walked out. I would not have cared about price difference at that point!!I came right home and called Tyler and ordered my new bed. He was kind enough to write all the information down for me so I didn't need to go back into the store. My bed was deliver the next day (even with the snow and icy roads) The delivery crew was very friendly!I will gladly recommend Mattress direct. Thank you!
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November 2022 by Nayeli Carreno
Tyler was very informative when we came in to look around. He found out what we were looking for & gave us multiple options that would work for us. We never felt pressured to buy. Our overall experience was awesome! We ended up purchasing the perfect mattress and bed frame for us. I would recommend Mattress Direct to anyone looking for a locally owned, personable & honest mattress and furniture store!
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September 2022 by Cherie Branagin
This place is amazing. The selection is superb and the staff is so kind, patient, and truly interested in finding you exactly what you're looking for at the best possible price. Tyler waited on us today and it was the absolute best no-pressure sales experience I've ever had.
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August 2022 by Kathleen Huguenard
I walked in to Mattress Direct at 12:15 today. Was met with friendly and knowledgeable service. Thirty minutes later I left having purchased an awesome (fingers crossed) mattress at a great price, with scheduled delivery between 3:00 and 5:00 today. It’s 2:45 and the two very professional delivery men just left my house after setting up my mattress and carting out the old one. This has to be some kind of land speed record! Very impressive! I hope the mattress lives up to this initial transaction; however, I am assured if there are any issues, the service will be just as good. Thanks, Mattress Direct!
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August 2022 by Mary Humphrey
Guys that delivered our mattress were extremely nice and professional they came set up mattress very quickly and answered the questions I had.
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July 2022 by Amanda (Baileyal)
Third mattress we have purchased from Mattress Direct. Wonderful family owned business, they have always taken very good care of us. Delivery is quick and efficient.
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May 2022 by Mary Cate
We had a great experience at the Alcoa location. Tyler was very informative and pointed us in the right direction. He listened to our wants and concerns. We found a mattress we love and they were actually able to deliver it the same day. The delivery guys were quick and removed our old mattress. We felt very well taken care of and highly recommend! Thanks a million!!
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November 2021 by Kym Mann
I haven't had a good nights sleep since I got my first bed here. Deceiving! Once you buy from them you are stuck! You cannot get your money back you can only trade in for another bed. However, there were several ones on displayed I like but was told they were not in stock. This left me picking a bed that they had..I feel if they do not have the one you want you should get your money back.. I bought another one which costed me an extra 100 dollars..1700 dollars later and still waking up with the worst nights sleep ever! I wish I would have went somewhere else to begin with who had more quality beds to choose from..that were actually in stock!
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April 2021 by Heather Powell
Casey was amazing with her knowledge and friendly customer service. We were able to get the mattress we wanted within a week of ordering it. Delivery guys were polite and on time. Will be back soon to get a mattress for our daughter. Local owners that are definitely worth supporting!
