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November 2023 by Kristi Tate
GO SEE GREG!!!! One of the best car buying experiences I have ever had! We went in just to test drive a vehicle we had seen online, but we weren’t expecting to buy. The experience was so good we walked out new car owners. The process was seamless and Greg Thaxton was incredible! He truly made you feel like a friend and he wasn’t pushy or salesy. He just kept it real and tried to do everything he could to get us in the car we wanted and within our price range/monthly payment range we needed. He went above and beyond in every circumstance. I had made a joke about grapes and the next day when we went in to pick up the vehicle he had a bag of grapes for us. Greg was truly just top knotch in every way and I could never thank him enough! Tom Weiss was also amazing and dealt with some normal car buying hiccups very professionally. We were impressed with the customer service at Ole Ben!
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November 2023 by Rob Clevenger
Just bought my second car from Ole Ben. Our salesman was named Preston both times. He was absolutely amazing! From start to finish he guided us through the whole process with clear explanation and understanding. The entire dealership made us feel welcome and even stayed well after hours to help us get our new vehicle. Would highly recommend!
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November 2023 by Samantha Crawford
Beyond pleased with the service I received at OBFM!! Shane, Ryan, Tom and Devin went above and beyond to get me and my family into a nice vehicle, and they did just that! I love my brand new 2024 “car of the future”! Very professional, honest, caring and down to earth group! I highly recommend OBFM!
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November 2023 by Tabetha Van patten
Absolutely love this place awesome amazing service with nino brown, Jacob, Tom, randy, and Amy very very very nice and helpful amazing people and business... I recommend ole Ben Franklins to everyone if you want fair price and very helpful amazing people...
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October 2023 by Susan S.
I left a good review right after my car was delivered to me. Should have held off because this dealership is the absolute WORST!!My family had gone through two car accidents in August, and both our cars were totaled by other drivers. The only reason we even considered Ile Ven Franklin in Alcoa was because my daughter went to school with Makaila Gambrell, and she is a manager at this establishment. Before Greg Thaxton and Makaila delveted NY car, supposedly they brought my car to ealmart to have the oul changed, sticker on my windshield states last oil change was in December 2023, and I lnow Ealmart ALWAYS changes the stickers out! First LIE, then upon delivery driving to and from work, I heard a loud noise coming from my front end, Kong story short, undercover to protect my car fell off.. okay, now they blame this WALMART in Alcoa and said to me they can't do anything about this issue! Fog light from the under cover flapping so hard on my front end, also my front end is all broken due to this problem. Asked to transfer my tags, was told I wasn't allowed? My payments were supposed to be weekly , and I loved O teceive statement in the mail yesterday with monthly payments!!STAY CLEAR OF THIS DECEPTIVE CAR DEALERSHIP..RUN FAR AWAY!!!
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September 2023 by Susan Sheller
Called the dealership stating my vehicle needs, was assured I would be able to purchase a car. Greg Thaxton was fantastic, he went over n above, helping me out. The manager Makaila Gambrell was outstanding, also, she listened to my needs and helped me pick out a mid size car, I was happy and satisfied.The entire process was smooth and fast. Greg and Makaila delivered my car the next day, as I couldn't get ahold of my insurance company to have the vehicle insured.Best experience EVER!!THANK YOU FOR BEING UNDERSTANDING, GETTING ME IN A CAR I ABSOLUTELY ❤️ LOVE..
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September 2023 by Christina Vilardi
Ryan was awesome. As soon as I saw the vehicle I wanted he did everything he could to make it happen even with the Internet being down. Everyone there worked with me and were super helpful. Would definitely recommend going there.
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September 2023 by Heather Keeton
Ryan and his team worked very hard to get me in a new vehicle after I wrecked my car. They all made my already stressful situation much easier. I added options at the end and they reworked the deal to make me and the finance company happy. Basically starting over and was happy to do so. Thank you gentlemen!!!
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September 2023 by Christy Trotter
Caden and Preston were amazing. They are so kind and helpful. Everyone here was so nice. I would 100% recommend this place. We love our brand new SUV!
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September 2023 by Erin Napoletano
I cannot say enough positive things about my experience at Ole Ben Franklin Motors. Their employee, Brooke, was so incredibly sweet and helpful to me and my husband from the minute we came in. She made our experience there so positive and was thoughtful about our needs in every way. She is an asset to their company by far. The salesman, Greg Thaxton, was also amazing. He wasn’t pushy, he seemed to truly care about our needs, and listened to what we were looking for. I felt so comfortable working with him knowing that he would help us make the right decision for our needs. After our experience here, I don’t think I will ever go anywhere else for my car buying needs. We plan on being a part of the Ole Ben family for years to come. Thank you Ole Ben and thank you Brooke and Greg! You are simply amazing!
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September 2023 by Melissa Sexton
I would like to thank My salesman Preston Weiss and his father and brother for all the kindness and hospitality they showed to me while I was looking for a car with Ole Ben Franklin motors. They went above and beyond at heart for me and I’m greatly appreciative for everything guys. It was a pleasure to have met each of you and I highly refer anyone looking for a vehicle to come to Ole Ben Franklin Thanks and God bless you!
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July 2023 by Megan Bookout
Kaden was great in helping us find the perfect vehicle for our family! He listened to what we needed and did not try to talk us into something that would not work for our family. All of the guys there were very friendly and made us feel welcome! Nobody tried to pressure us into something we did not want. Brooke was great with giving me all the information I needed prior to arriving, Randy got us to the price point we were looking for and gave us an awesome deal on our trade in, and Chazz (Oak Ridge location) was very thorough when explaining all of the car’s features and patient when I had one thousand questions. He took us on a second test drive so he could demonstrate what this car could do. We love it! Will definitely recommend Ole Ben Franklin to anybody looking for a car! You could definitely tell they care about their customers and not just a pay day! Thank you to everybody who helped us!!
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July 2023 by Gage Morehead
Joey Bananas is amazing he's a great guy and helped us out so much. His banana special helped me save thousands. We had a wonderful time talking to him and everyone was so nice and helpful. Also all the cars were incredibly clean as well as the interior of the building itself. They even had popcorn going which might have made it slightly harder to focus. But,when you got Joey Bananas by your side you won't ever have to worry about a bad deal.
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July 2023 by Laketta Wilson
My guy Nino was a EXCELLENT car salesman. He will definitely try to get you in something nice. Very respectful, Honest and straight forward. If you're in need of a car please check him out. You will not be disappointed!?
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July 2023 by Evan Denson
Shane Miller at the Alcoa location helped me get into my new work truck. I know they over valued my trade and did me a solid. I have purchased a number of vehicles for several dealerships in my day and hands down, this was the best experience of them all. A very fair price on a good vehicle with all of the maintenance records. If you’re looking for a good used vehicle, call Shane Miller!
