-
February 2024 by Robert T.
I called to see if they had any Rubys for our 40th anniversary. The woman on the phone said they have a large selection of earrings, necklaces, rings and bracelets. When I got there I couldn't get the time of day from them. I didn't see many ruby anything. Small selection. Off to the next jewelry store.
-
October 2023 by Sarah Campbell
Every time we visit Phillips Jewelry - we get top-notch customer service! Beautiful jewelry and nice selection. Even if we couldn’t find exactly what we needed- we were able to order it. Knowledge, customer service, and competitive pricing keep us returning with each new jewelry purchase.
-
August 2023 by Donna Payton
My experience was awesome . They did a great repair on my necklace, replaced my watch batteries. Everyone we spoke to there was very helpful & friendly.
-
July 2023 by gordon keith
All of my family uses Philips Jewelry. My wife, my daughter, and my grandson, each have purchased as well as had jewelry made at Philips Jewelry. Philips Jewelry can make almost any unique style and type of Jewelry. He sometimes has old jewelry that he has gotten from an estate that can be very different from any other piece of jewelry that you could find anywhere else.
-
July 2023 by Janet W.
Some of the kindest and most helpful people that I have ever met in a jewelry store. They do not push you to make a purchase at all, they listen, and they show you what may fit what you're looking for, and if it doesn't or if they don't have the item that you may want, they suggest where you may find it, and welcome you back at a later date! Nobody does that! But they certainly do here. They earned my business about five years ago, and anytime I need anything dealing with a purchase of jewelry or repair, this is absolutely my go to place. :) Plus they will buy old pieces that I no longer have a use for or that is broken, and pay very well compared to other places I had tried.
-
June 2023 by Michael Holcomb
I rarely ever write reviews but this shop really made me feel welcome. I had broken my necklace and took it to these guys and they fixed it up extremely fast and for a price that I was extremely pleased with. They did excellent work i I will be a returning customer. Thanks you Phillips jewelry
-
May 2023 by Lisa Montgomery
Exceptional Service, Craftsmanship and an Unbelievably Quick Repair! I am so very pleased. George and Robbie were extremely courteous, professional and attentive. Absolutely the best Jewelry store around. I am so very appreciative. Thank you very much! ❤
-
May 2023 by John Crafton
These guys are awesome! I lost a diamond out of my wedding band and had to have it replaced/repaired/resized. The wedding band and another ring were both severely cutting into my fingers since neither ring had been taken off in years. They advised me to wait a month on the resizing to let my fingers get back to their normal size and wow, I had to go up 2 sizes on both rings. That was advice you won't get anywhere else in town so now my fingers feel great and both rings look and feel better than they did new. (One is 18 years old and the other 37 years old) Their price was very reasonable and the turnaround time was incredible! Robbie and his crew are hands down the only place to go.
-
March 2023 by Cathy McClanahan
This may be a small place in a little corner of the world, but I felt like I was their only customer. Prompt and courteous customer service. Also, the fact that they're the oldest, most established jewelry store in Blount County offers an immediate trust factor for me. Thanks, guys, for your knowledgeable and personal service!
-
February 2023 by Eeliac
As soon as we walked in, we were welcomed by the kindest faces. My fiancé and I were coming in to look at wedding bands and we were total newbies about buying jewelry. Instead of looking annoyed, they took their time explaining the bands to us. They looked happy to talk about the history of the store and find great wedding bands within our budget. We left to check out other jewelry stores, but the other stores did not have the same friendly vibe. My fiancé and I will definitely be back, and I am very very happy with our experience at Phillips Jewelry!
-
February 2023 by Caroline
Amazing amazing amazing customer service, and work! I got my ring reset and I am so in love.
-
December 2022 by Sydney Sherrod
I had to get my engagement ring resized, and went to Phillips on short notice. They got it fixed within an hour at a very reasonable rate and I got to pick it up the same day I dropped it off. Exceptional customer service and very knowledgeable. Will definitely be back for maintenance and would recommend to anyone!
-
November 2022 by Kate C.
You will be amazed to find an honest jeweler. I was. The team at Phillips Jewelers are truly interested in their clients and are creating loyal, long term relationships. The only jewelery business in the East TN area with such an incredible client experience - we are blessed indeed.
-
August 2022 by Devon B.
My husband is a third generation shopper at Phillips, and I see why! He was proud to get my gorgeous engagement at the same place his father and grandfather bought their wives' jewelry, and the quality of the stone is amazing, especially for what he paid. I fell in love with a diamond wedding band from a different (and MUCH more expensive) store, but 2 months later their ring dropped a diamond. The Other Store had such awful customer service that I showed up to Phillips and asked if they could help. I was immediately greeted and my ring looked over. The quote was a fourth the price of what The Other Store was asking, and they had the work done THAT NIGHT. You can't even tell which stone was replaced, but I've learned my lesson - always go to Phillips for fine jewelry if you want it to last!
-
August 2022 by Sissy Stepp Sherrod
31 years ago my husband bought my engagement ring from Phillips jewelers. They are still taking great care of it today. Thank you Larry and Robbie and all the staff.