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November 2023 by Zach Mabry
Yesterday I payed for the highest package and after the guy set my package up I then went through the first tunnel and then tried to go through second tunnel but there was no one there to assist me for 7 minutes so I backed out. Then I went over to the vacuums and realized the vacuum suction power was very low and wouldn’t pick up nothing. I should get a refund for not being able to go through the second tunnel which I paid for.Service: Auto detailing
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October 2023 by Missy Maples
Washed my car and went thru the ceramic tunnel today (10/9). When i got home I found my car was covered with a black greasy residue. This isn't the first time this has happened. I'm over having to rewash my car after going thru the car wash. Just cancelled my $39 per month membership.
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October 2023 by Stacha Pressley
The vacuum cleaners did not clean very well at all. I gave up. There was no pre -wash station at this one so I still have a bunch of stuff on my car even though I paid for the most expensive wash.
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September 2023 by Marty Clark
Do not expect any appreciation from this place for being a customer. The ceramic tunnel smears black lines down my car. I was told it’s because I have a white car and it’s the tire shine on the buffers and there is basically nothing that can be done. No biggie. My membership had just renewed the prior day so I went inside and they changed me to The Works package and I was told I would be receiving a refund of $16.70 and was even issued a receipt that I still have that says this as well. I went to the location with the receipt in hand and was told they show everything was done correctly on their end so I would have to call the corporate line. I did so and spoke to (sp) Kayleigh who said she is the head of the bookkeeping department and they don’t do refunds and basically had a go to hell attitude as far as my being a loyal customer for over a year. I advised her that I would be tweeting, facebooking, and telling in every possible way that they don’t consider the patrons of their establishment as anything other than a dollar sign and even in this case where the membership was changed because their equipment doesn’t work correctly I am being denied proper reimbursement. There are far too many options in this town to support a company that point blank refuses to do what is right. STAY AWAY!
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August 2023 by Allen Glenn
I've been using this car wash since it opened. However it has gone down in the actual cleaning of your vehicle. The tire shine leave a 14 in brown stain after being polished. They have lost my business!Services: Polishing
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August 2023 by Stephanie Nation
My recent visit to PureMagic Carwash left me quite disappointed, and I can only give it a 2/5 stars. The workers were lackluster and not very helpful in getting cars in, which was frustrating, especially when driving through a small area. Furthermore, the wash didn't completely remove all the soap, leaving my car less clean than expected. Additionally, most of the vacuums were either broken, cracked, or lacked maximum functionality, making it challenging to properly clean the interior. Considering this car wash is one of the priciest in town, I had higher expectations for the overall experience.
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August 2023 by Kirk Bivens
My truck as well as my wife's car have both been damaged by pure magic car wash. They hide behind a letter that says someone will contact you in 3 to 5 business days. No one has attempted to reach out to make things right. Do yourself a favor .....Go else where. Much like many of the more recent reviews.....pitiful customer service.
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July 2023 by Kendra B
I'm really getting tired of this location either being closed, or not working. The last time I went through, all the brushes and everything inside stopped. I came around to go through again hoping they would have it fixed, and the gate wouldn't even open for me. Which was a good thing, since they didn't get it working yet. I had to drive all the way down to the Maryville location, and this was the second time. This location is only about 2 mi from where I live, which makes it convenient, but if it continues to break down, I'm getting a membership somewhere else.
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June 2023 by Heather Gammons-Pallaria
Awesome experience!! Definitely our new favorite one! The light show is so cool, the extra ceramic tunnel was the coolest thing ever! Hands down best location. My toddler even loves it
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June 2023 by Jason Blaylock
For a car wash that is automated. I will say that this has to be the best in town. They keep up with their equipment and the staff do a good job pre-prepping before you enter the wash.Vacuum's have good suction.The after polish with ceramic spray seems to hold up for a few weeks.
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June 2023 by Ronald Clark
Excellent place to wash your vehicle!! They have every amenity easily accessible so that you get the best bang for your buck!! The staff is top notch as well!!
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June 2023 by jose “jose cuervo”
hey I went to this car wash and got spit on by these 4chan looking guys in fedoras and mlp shirts. they said i wasn’t “kawaii” material and told me to leave the carwash immediately. then they whipped their poor employees with various Pokémon plushees that looked oddly crusty and had holes in them for letting me past the gate. 0/10 wouldn’t recommend. free the employees.
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May 2023 by Steve Brewer
I work at one of the competitors of this wash. One of the pure magic employees came here and filled up multiple trash cans. And threw trash EVERYWHERE. We do not send our employees over there to trash your lot. Do better Jim R.
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April 2023 by Charles Farley
I've been here several times and the only reason I go back is convenience. The wash isn't worth it and I've found no difference in the lower priced washes and the more expensive ones. I purchased the $20 wash today, but noticed the top of the car was still dirty when the wash was finished. As with my last visit, I noticed some equipment in the wash not working (the overhead rotating wash brushes, the buffer and the device that puts a shine on the tires). That's enough. I won't go back.
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April 2023 by Tone Grova
I've been a member for a while. The machines are too rough. They stripped one of my vehicles off all my hub caps. Not the biggest deal I let it slide. But I just bought a brand new car and brought it in, the kid working was waving me in without even looking and i was not lined up properly and the track slit about an 8 inch gash around the sidewall of my tire. It was completely flat by the time I got out. To make it worse I look at my white car and there's a layer of brown film all over the entire car that I had to hand clean to get off. I've canceled both memberships.
