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March 2024 by Rysheed Baskerville
Excellent
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February 2024 by Richard McMahan
I've learned that with my two new agreements I have a PlayStation 5 that anyone else can come off of the street and get at I think it's 26.99 or $24.99 per week for 60 weeks yet I'm stuck at 26.99 for 72 weeks and the next agreement with the Oculus 2 and he Joe blow can come off of the street and have a rental agreement at I think it's $24.99 a week for I think it may be 60 weeks 40 weeks yet I'm paying for its it's 40 weeks yet I'm going to be paying the same price mind you same equipment but I'm going to be paying for 53 weeks both items were used and I've purchased everything that I've paid for that I've ever got from Rent-A-Center a really shows me how my customer loyalty and business comes into play here I'm not mad I'm more hurt than anything
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February 2024 by Nancy Henry
If you’re a few days late they’ll try to force their way into your house or break in when you’re gone. They don’t care about your rights. It will be unfortunate one day when someone protects themselves against them breaking into their home or forcing their way in
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February 2024 by The OG
Jay did a great job delivering the tv and has great people skills
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January 2024 by Tyler Austin
Nice employees
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November 2023 by Connor Mcmillan
You can tell these people the same thing a million times an they still do not care and do not listen. They have tried to charge my payment 5 days before my payday for the last 4-5 payments I've explained they are trying to take it before I get paid and every time they tell me it'll be fixed and every time it's not. They are just scaming people so they can charge the extra late fees. Shady as hell
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October 2023 by Ashley Renee
Dustin is absolutely amazing!! I told him my situation n what I needed n he hooked me right up with everything that would be affordable for me!!
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October 2023 by Ashley Teaster
Dustin is absolutely amazing!! I told him my situation n what I needed n he hooked me right up with everything that would be affordable for me!!
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July 2023 by Bianca Perry
It was great! Felicia, from the Alcoa TN store, was able to help me understand everything perfectly!
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July 2023 by Angela
I would never recommend RAC to anyone in fact if indent from anyone it would be Ez rental or Rental depot in Knoxville . RAC in Alcoa is very unprofessional, rude and they tell you if you have to be late call and I have maybe 2 xs and Dustin calls and threatens with a attorney and actually sent letter to us. He thinks it suppose to intimidate us into a payment that needed to be late just a week. So they come aggressively and rudely bang on my door and then proceeds to bang on window n down my home and it was so hard of a knock that it broke my window. Which was recorded on a camera that is in plain sight. And will be sent to corporate. If I could give this place a -10 I wld . Dustin has been nothing but arrogant rude and just will not ever go back again . I'm telling everyone now go to ez rentals or rental depot in Knoxville. Very much professional and nice and both of those places has very good business etiquette. I'm calling corporate to see who will be replacing my window
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July 2023 by Jay Blackburn
Well so far the best service I have ever had and ty Dustin and crew y'all are all great and my delivery was good thanks for all the good service Dustin
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July 2023 by Tony Maskevich
Dustin was a Big help for what I was looking for and needed
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May 2023 by ashley millsaps
Rented object did not fit through doorway. Was returned to store and was told I would get a refund for what I paid ahead on. Still haven’t received refund or plan cancelled.
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May 2023 by Jonathan Watts
Very unprofessional management and employees. They do not know how to do. Their job correctly would never recommend using them. I will take my business elsewhere
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April 2023 by Carole Davis
Some of the worst customer service I've ever received
