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November 2023 by Ahad Azeem
I worked with Aaron, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff. The whole car buying process took me 3 hours. Aaron kept me updated about the status of the car delivery. I will be back the next time I’m in the market.
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October 2023 by Katie M.
If I could give a. Zero star I would.. background.. we have moved to the area permanently.. with coming down and moving we brought our vehicles.. they are in excellent condition and we have always had a close friend maintain our vehicles and do the oil changes. He is a mechanic. We came to this location with our Toyota tundra that needed an oil change.. all set we dropped it off and shortly after we get a call.. they can't do the oil change.. "it's too rusty and we are afraid we will break something and we don't have the parts to repair it".. are you serious? Because there was rust.. rust on the undercarriage due to the salt roads of north east USA they will not service our vehicle. Their suggestion was to go to a quick oil change place. We took our car to a local repair man and he said all the parts came off easily. Yes there was rust but he said it didn't affect the oil change. I will never use this dealership again..and I will warn all north transplants to go elsewhere.. lost our money for service calls and for future buying.
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September 2023 by hrenthegreat
Audrey made the car buying process simple and enjoyable. She didn’t bury me with facts and concentrated on what my needs were in specific when it came to discussing features and benefits of the car I ended up getting. The entire staff was kind and understanding when I had questions, and didn’t attempt to hard-sell or steer me towards decisions. Audrey walked me through the set-up process and made sure everything was working smoothly so I didn’t have to figure out functions on the fly for my new car. Overall I can’t recommend Audrey and the team at Rick’s Airport Toyota highly enough!
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September 2023 by Katy Cody
Alex Miller was great from the get go! He listened to what we were looking for as well as stayed well within our price range and did it al without being pushy about anything outside of that, all while being very thorough about all the details of the car to the paperwork, He was top tier! The experience with buying here especially with Alex, was easily the best car buying experience I have ever had!Absolutely recommend stopping in if you are in the market and asking for Alex! Thank you so much for your time and knowledge we love our new SUV!
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September 2023 by Debra Allen
I've had a great sales person Hanna. She didn't pressure me at all. She was absolutely amazing. I would recommend anyone to do business with Rick McGill Toyota. I'm one proud customer. Thank you so much.
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September 2023 by Jerry Cline
My experience with Alex Miller was one of the most pleasant I have ever had buying a vehicle! He was always pleasant, very knowledgeable and helpful. He managed to get me exactly what I wanted and kept in touch with me each step of the way.
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August 2023 by Robert B.
We traded in a 2016 Highlander Limited and purchased a 2021 Highlander Limited at Rick McGill Airport Toyota on airport road in Alcoa, Tn. We realized on the way home that we had made a mistake. The wind noise, seat comfort, and overall poorer quality became more obvious as we drove. Also, they did not show us how to use any of the features to customize this vehicle before we left. My wife and I both agreed shortly after we left that the 2021 model was not the quality of the older one we had. My wife started crying before we left the dealership because she recognized the problems. I thought she would get better but 40 miles later as I was pumping gas she had her face in both her hands sobbing inconsolably. I called the dealership at that time but was advised that all the sales managers had left for the day and to call back the next morning. I called as soon as they opened the next morning to inquire about getting our old vehicle back. They said they passed on a sale on the 2021 vehicle before we left but we didn't see any other customers in the show room when we left The sales manager wanted $7,000 but settled on $5,336 to get our old vehicle back just over 12 hours later and another $1,000 added 2 days later. The vehicle we traded for did have a few more miles on it because we drove it home because they were closing but not enough to significantly affect its value. The sales manager at Rick McGill was stone cold to our situation. Our choices were to either lose $6,336 or keep the inferior vehicle we traded for. Since we are both retired and on a fixed income this is a hard pill to swallow. I realize we had the opportunity to examine the new one. But we felt pressured to trade because Toyota is changing the Highlander to a 4 cylinder engine (which we drove an example and were not impressed with). Nevertheless, we are adults and need to stand by our decision and Rick McGill has a business to run. We should have walked away from them and Toyota when we had the chance. But, I had hoped for a little more compassion for our situation. We could have returned the car, parked it on the lot with a few more miles on it, they could shred the paperwork, we could pay a fee for their trouble and some miles on an already used car, and could have parted friends. They say they can't do this, but computers can be programmed and paper is cheap. The car would be in essentially the same condition and whoever buys it would not be harmed in any way. Instead I will never go back to Rick McGill again nor purchase another Toyota from them or any other dealership. The quality has diminished drastically. Just check Consumer Reports.
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August 2023 by Robert B
We traded in a 2016 Highlander Limited and purchased a 2021 Highlander Limited at Rick McGill Airport Toyota on airport road in Alcoa, Tn. We realized on the way home that we had made a mistake. The wind noise, seat comfort, and overall poorer quality became more obvious as we drove. Also, they did not show us how to use any of the features to customize this vehicle before we left. My wife started crying before we left the dealership because she recognized the problems. I thought she would get better but 40 miles later as I was pumping gas she had her face in both her hands sobbing inconsolably. I called as soon as they opened the next morning to inquire about getting our old vehicle back. The sales manager wanted $7,000 but initially settled on $5,336 to get our old vehicle back just over 12 hours later and another $1,000 added 2 days later. The sales manager at Rick McGill was stone cold to our situation. Our choices were to either lose $6,336 or keep the inferior vehicle we traded for. Since we are both retired and on a fixed income this is a hard pill to swallow. We had the opportunity to examine the new one. But we felt pressured to trade because Toyota is changing the Highlander to a 4 cylinder engine (which we didn't like). We should have walked away from them and Toyota when we had the chance. But, I had hoped for a little more compassion for our situation. We could have returned the car, parked it on the lot with a few more miles on it, they could shred the paperwork, we could pay a fee for their trouble and some miles on an already used car, and could have parted friends. The car would be in essentially the same condition and whoever buys it would not be harmed in any way. Instead I will never go back to Rick McGill again nor purchase another Toyota from them or any other dealership. The quality of this model has diminished drastically in the last couple of years. Just check Consumer Reports.
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July 2023 by Caroline Self
My husband and I couldn’t have had a better experience purchasing our beautiful RAV4 with the help of Jennie Bacon! She was very helpful and a delight to work with. And we now have a reliable family car that will serve us for many years to come. Go see Jennie at Rick McGill Airport Toyota if you want a stress free car buying experience!
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July 2023 by Paula Johnson
The dealer was super nice especially the sales person that helped us through the purchase of our Corolla SE. her name is Hanna Schnadig. She went above & beyond to make it a good experience for us. We will be glad to use them in the future & recommend others to go there. Hanna I would give her a 6 stars for the way she helped us. She is the main reason we bought from there.James & Paula Johnson
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July 2023 by Jesse Hostetler
Audrey was awesome and very knowledgeable. Rick McGill’s was the first dealer in the area I have worked with who actually seemed interested in us as a customer and not just logging another sale. Great experience and I plan to return next time I need a vehicle.
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July 2023 by Jamie
Walk in and Chris Clevenger was able to make the deal happen that I wanted. He asked what I wanted, he made it happen. Very informative about my new truck and was willing to help in any way.This is my 2nd car I’ve purchased from Rick McGills in the last 7 months. I plan to continue my business with them in the future. Been extremely pleased with both experiences.
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July 2023 by Don McClanahan
From the time we were greeted at the front door til we made the purchase we were treated exceptionally. Kenny S., our sales person, was very informative, knowledgeable and extremely helpful in our decision making process. We could have purchased a vehicle anywhere but we came back to make our purchase at Rick McGill’s Airport Toyota because of Kenny. I highly recommend this dealership because of people like Kenny.
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July 2023 by Jason Brookshire
We were in the market for a family vehicle. Our final purchase was a 2024 Grand Highlander Limited from Rick McGill’s Airport Toyota. Love this vehicle! Lots of upgrades as compared to our 2021 Highlander Limited (also a great vehicle!) The Grand upgrades: more spacious, a smoother slightly taller ride, improved comfy seats, new easy to read displays, latest tech, gorgeous functional interior, and a stunning exterior design. Totally impressed! Our sales consultant Alex Miller was very knowledgeable and honest. We’re so grateful for his efforts to help us get this vehicle. This is our 2nd vehicle purchase from Alex and 4th from this dealership. We’ve always received fair market pricing for our trade in and on the new purchase. Very happy doing business with them and the whole family loves this ride!
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July 2023 by Jenny Bryan
We had a great experience at Rick McGill’s. They were very transparent with pricing, but were also willing to work with us. They communicated as needed while we waited for our vehicle to arrive at the dealership and we felt well informed. Audrey Hopkins was fantastic. She was warm, friendly, extremely thorough and just easy to work with. If we need another car in the future we will definitely come to her. We are thrilled with our new 4Runner and would definitely recommend Rick McGill’s to anyone in the market for a car.
