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June 2023 by G T.
Excellent work done by Twin City Collision in Alcoa. My SUV was parked in a restaurant parking lot when a young man lost control of his car, hitting a streetlight which fell on my roof. Mark Creasey was fantastic to deal with. He worked with the insurance company and kept me up to date on the estimate, repairs, parts orders and ultimately presenting me a brand new looking roof on my 4 year old SUV. They even washed and detailed it. I wish more company's ran their businesses like Twin City Collision.
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June 2023 by George M
I would never recommend this shop to anyone under any circumstance. I took my car there based on Airport Honda's recommendation. This was a rear door/quarter panel repair.\nMy door no longer lines up right, the repair was done poorly to the point there is now sharp ends around the wheel well that cause a safety concern. I am missing small and large patches of paint around my rear windshield and my rear trunk. There are multiple pieces of dried adhesive from reseating the rear windshield in places where it should not be. My car was returned to me with random parts and screws in the back seat and back floorboard, there was trash left in my back seat and my trunk. I also have some gray goup stuck to random parts of the body, one of which is near the driver door which is on the opposite side of the car from the repair.\nAdditionally, it took almost 6 weeks for the repair to be done after 3-4 extensions. It took almost 3 weeks for the car to make it through \
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January 2023 by Jack Trolly
I was very satisfied with how I was treated, and my new windshield looks great. Brandon was also very helpful and informative. I couldn't believe how clean my car was at pickup. It looks brand new, I would highly recommend.Service: Auto maintenance
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August 2022 by Jenifer Godwin
I would definitely recommend this place to anyone who needs a car repair, they did an amazing job on my vehicle and have a wonderful customer service, They truly are the best.Service: Auto body & trim repair
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October 2021 by A S
I highly recommend Twin City Collison. My family and I have used them a total of 3 times now, but my most recent experience really showed me how great this collision center is. I rear ended a motorcycle and there was extensive damage to my windshield, hood, and front fender. The minute it happened, I already knew I was taking my car here. I received my car back and was very pleased. However a few weeks later I noticed a few things on my own. I called and my person of contact was Ruth Anne. She had me bring the car back and we walked the car again and it was promised to be completed that day, and IT WAS! My car looks amazing and I am so thankful to Ruth Anne for answering all my questions and phone calls. She truly is an asset to this business. Thank you Twin City Collison, I will recommend you to everyone.Services: Painting
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January 2021 by Brittany A.
They did a great job repairing my Mazda3
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December 2020 by Mary Kough
Brandon was very courteous and professional. My repair was done to perfection, on time and he went the extra mile to make sure everything was seamless and easy for me. Bill was very helpful, too. Great people to deal with, I would recommend them to anyone.
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December 2020 by Julie Mitchell
Absolutely terrible experience at Twin City around COVID protocols. Nobody in the place wearing a mask. When I went in for an estimate, asked the guy to put one on, he doesn’t even have one. They brought out a woman (RuthAnn) after I insisted. Took off her mask in the middle of our conversation and refused to put it back on when I asked. I will take my business elsewhere, to a business that values the safety of its customers and employees enough to enforce the rules.
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November 2020 by Aaron Santos
I highly recommend Twin City Collison. My family and I have used them a total of 3 times now, but my most recent experience really showed me how great this collision center is. I rear ended a motorcycle and there was extensive damage to my windshield, hood, and front fender. The minute it happened, I already knew I was taking my car here. I received my car back and was very pleased. However a few weeks later I noticed a few things on my own. I called and my person of contact was Ruth Anne. She had me bring the car back and we walked the car again and it was promised to be completed that day, and IT WAS! My car looks amazing and I am so thankful to Ruth Anne for answering all my questions and phone calls. She truly is an asset to this business. Thank you Twin City Collison, I will recommend you to everyone.
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November 2020 by Timothy Hernandez
I am still waiting for my food. It has been like 1 hour already. and also where is my clothes I need because I have to visit a friend
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October 2020 by Samantha Barton
Polite, professional...if I ever again need work on my vehicle, this is where I'll go
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October 2020 by Crystal Browning
Very helpful and employee's are always extremely pleasant.
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July 2020 by James Harris
I am personally very familiar of and a friend to Twin City Collision. Through the years if better than a decade I have received warm welcomes by all the kind, energetic and helpful people running the collision center as well as thank you from the owner un special ways. Twin City Buick and all other sister and associated entities are top notch. One would be hard pressed to show a better All American business
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February 2020 by Debra Smith
Great job on repair of my car
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February 2020 by Edwin Harless
Good communications, good work, and competitive pricing.
