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December 2023 by Jon T.
I bought a truck from here 3 years ago. I was forced into paying for Gap Insurance even tho I explicitly stated I didn't want to pay for it. I was told it was not an option but that it was refundable after I owed less on the truck than it was worth. I've tried getting the gap insurance refunded for over a year and a half now and I've made no progress. It wasn't necessary because it basically doubled the margin of difference between loan amount and book value at the time. It would've been paid down to book value in just a few months. No inspection was done on the truck I bought from here. It had aftermarket wheels and tires, I knew it would need tires before I bought it. The issue is the truck didn't come with a wheel lock key. Found one for $5 simple enough but after getting the wheels and tires off, it needed a 4 wheel brake job and the rear leaf springs were broken, a minor exhaust leak, and there was also very small rear diff leak. The transfer case went out within 1k miles because there was no fluid in it. Not that it leaked out. There just wasn't fluid in it. Which isn't necessarily something you check on a basic used car inspection. It was just the icing of the cake. This truck is my spare vehicle, it's been great since I've taken care of the first issues it had. 3 years, 50k miles later, several trips across country towing a utility trailer and many 4x4 trails later. Couldn't be happier with the truck itself, but a very poor experience at this dealership.
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September 2023 by Google user
Stay away from Twin City Collision. The service is terrible. There is absolutely no communication. I call Mark. No response. I call Mark a second time. Still waiting for a return call. When I do catch him he knows very little about the status of my Cadillac XT6. Last conversation 2 weeks ago was that all the parts are in. 2 weeks later still no communication and no indication as to when my Caddy will be finished. Twin City Collision has had my vehicle for almost 2 months now. Outrageous service and communication whether you own a Honda or a Cadillac. Never again.
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February 2023 by Nate Russell
Brian was great to work with and got us in the vehicle we wanted
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January 2023 by Evan Clearman (Chef Clearman)
Great customer service, excellent with explanation and listen.
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December 2022 by Kellie Sims
Twin city Gadsden ripped me off . My vehicle got damaged at the dealership and they will not fix it. I have drove the hour drive 7 times and heard the Gadsden dealership is closing down and I reached out to the one in Fort Payne and drove a 80 miles and got the run around from them . Buyers beware they will not stand behind their word . They have tent sales and buy cars at auctions and sell them as good quality vehicles and you buy junk and pay top dollar for it and sign the paperwork it will be your problem if the engine blows up driving it home .
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November 2022 by Nunya Business
Poor customer service. Received messages for days about coming by. Never got to even see a car. I drove almost 100 miles round trip and was told that they couldn’t help me
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October 2022 by Bill M.
Called for oil change as a regular customer. Told 2 weeks to get reservation. Went to another GMC dealership that got me in in 2 days. Management should consider adding service tech or expanding service department to handle customers that need service
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October 2022 by charlie earle
Regular 7500 mile check up. They performed the scheduled service promptly and professionally.
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August 2022 by lisa bai
Your response is untrue. I didn't ask for a swap. I was looking to see what my car could offer me, like every person with a trade. It's not rocket science. Don't reply, with, yet again, another LIE.
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August 2022 by Teresa Lawson-Payne
My husband and I purchased a 2019 Cadillac Escalade from the Cadillac of Knoxville Twin City Dealership and we could not be happier. Everyone went out of their way to help us find the perfect vehicle for our families needs and the financing to fit our budget. Mark Needham treated us with respect and proved that he sincerely and personally cares about his customers What a GREAT Guy!!
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July 2022 by Max Maksemetz
Purchase my car there 1 year ago.... Very attentive to my needs.
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February 2022 by Kevin MHenry
Typical bait and switch . Needed a car so let it happen . Won't use this place again. This was my second car from there. Over priced used cars . Didn't even Change Trans fluid . My fault but not going to use them again. Great finance rate at ornl . Shop around and get pre-qualified first .
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January 2022 by Lulu Reed
Thanks for nothing most unwelcoming place ever but don't worry Jim Cogdill in Knoxville hooked me right up and yall could learn proper customer service from them and some diversity lessons
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November 2021 by Ahmad Elasmar
Didn't have too many cars but by mistake they had one I ended buying which was Honda Insight 2022
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July 2021 by Senitria H.
DON'T. just bought a car there in May and it's been the worst experience of my life. I'm fairly sure the car was never inspected for safety. The car was clearly wrecked and "fixed" in house. It was NOT reported because i checked the VIN before purchasing. The damage to my right headlight was not visible and popped out after I drove it home. The windshield was cracked and I was told it would be fixed. It was "sealed" with resin BUT IS still visible. I asked my sales person, TREY, where the vehicle came from and if it had been wrecked. I was told HIS MANAGER'S WIFE HAD BEEN DRIVING THE VEHICLE. When I brought it back for the headlight, I was told it needed a new one. They tied it because the clamps "MUST HAVE BEEN DAMAGED WHEN THEY WRECKED IT." But i asked if the car had been wrecked and i was told that it hadn't. The last odometer reading from the last sales transfer was 20K miles. The car had 44K at purchase, so someone has been driving it while it has been in Twin Citys possession. I was concerned with structural damage of the vehicle and ASKED about that as well and was TOLD it would have been totaled out by insurance. But I don't think the last accident was reported to the insurance. Sounds like fraud to me. They (JEFF - the GM) agreed to fix the headlight and windshield. I dropped it off on 6/21. They put me in a 2013 Nissan Altima loaner that had bad brakes AND windshield wipers that were falling apart. I wasn't told until the following Monday that my part was on back order until July 31st. And that's only after the salesperson was rude because I inquired about the vehicle. Had I not asked I would have never known. I was told to come get my car because they "didn't have to fix any of it" anyways. I picked my car up on Thursday evening and the headlight and the car is worse shape than when I left it. My car has been sitting in the body shop for no reason. Nothing was fixed. I spoke with the GM originally and he agreed to handle all of it. But he's on vacation AGAIN and no one knows anything or has a suggestion or solution for my issue. Had it just been the headlight, I could have fixed it on my own. I've already reported them to the BBB. At this point in my life, I am okay with being deceived by car salesman, we know that is the cost of doing business BUT if I ask you all of the right questions and you withhold the answers to make a sale that would have impacted my decision and fail to report an accident, that is criminal. I am taking the car to a mechanic to have the frame and structure inspected. I am still waiting on the inspection paperwork from Twin City for when they allegedly inspected it for safety. I sure hope the structure isn't damaged. I have given them plenty of opportunities to make this right and I have been understanding up until now.
