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February 2024 by Cy Cruttenden
The owner/manager Kevin, was very helpful. Him and his team made the experience very smooth, I will recommend this location on Alcoa Hwy. Great manager and very clean location. Easy to get to all storage locations and picking up/ returning equipment. Thank you to everyone at this location.
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November 2023 by Jocelyn Perez
I would not recommendIf I could leave no star I would.Customers service was not informative, when it comes to drop off time they did not text to notify when supposed two.I got charged 100 dollars for being one hours late.Charge unessasary fees, be careful asked to fill the whole uhall up when we received it empty also got charged for that for only 3 days I got charged nearly 300 something dollars.
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October 2023 by Bridgette Gaddis
Manager was SO nice! So happy with me decision to rent a truck and a unit from this location!
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August 2023 by John Jay Snead
I Rented a 8 x 12 trailer for 24 hours on 7/31/23 at your corporate store in Alcoa Tn. I rented a 8x12 for Moving my daughter to college. Was a few minutes late returning on a 24 hour rental on 7/31/23. Ray your store manager, Charged me an extra day. Manager Ray, did not share when I told him I would be back right before closing on 7/31with it and that there would be a second day charge. If one minute late. I was about 61 minutes late before they closed at 7pm . I was a U-Haul dealer in the past for 15 years and I know they have grace on this. But he explained that they would not give me any grace. Also, as I was traveling back to return it, I called at 4 o’clock to share & I was going to be there about five minutes before closing. Nothing was said about one minute over being charged a second day.He was very very very stern and would not at all listen or try to assist in anything. Other than flat out no!!
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July 2023 by Ron Williams
Great service and clean van. Easy to make online reservations for truck.
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June 2023 by G C
The absolute best Uhaul in town. The owner and staff are always helpful and friendly. Place is clean. I drive past several other uhaul rentals places to go to this one.
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May 2023 by Stephanie Smith
Excellent service. I have rented a u-haul from this location several times and everything has always a gone smoothly. Very helpful and kind staff.
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May 2023 by Hannah Schmidt
I had a hitch installed here, and the gentlemen had me in and out in less than an hour! They were very conversational and professional. It was a very easy and enjoyable experience!
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April 2023 by Jessica Broussard
I have used their storage twice and have rented their trucks and they are so gracious and kind and everything is always so smooth. I refer them to everyone, and will always use them when I need to because they provide me the peace of mind I need. Seriously though, they are run by some great people!
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January 2023 by John Barton
John and Charlett gave excellent service. My only beef was there was no beverage machine on the premises while I was waiting for the great job of installing my hitch and harness.Thank y’all for the great job!Would recommend this place too anyone.
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September 2022 by Victoria Derting
We came to pick up a uhaul, we bought property and it does not have a physical address and cannot get one until a structure is built. The cashier checking us out called us a liar that he didn't believe that. How unprofessional can you be to tell your clients that they are lying about not having a street number for a field. Will not be using them again
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August 2022 by mark bradley (notary Doctor)
These people who are running this franchise for U-Haul should be suited and there license pulled over illegal collection practices, unprofessionalism All the way around. Equipment dangerous almost not road Worthy. They have NEVER once Said they were sorry although they are ? to conduct business with. I begg of you not to rent from this particular U-Haul franchise. They are not private with your information and too LOOSE with your information just to give it to anyone wanting it. They are toxic. Please ? stay away from me ?
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August 2022 by Charles McAdams
Needed an appliance dolly on the fly. You can't do much for under $20 these days, but for $12 they sure made my Sunday morning easier. The guy working the counter was great and the transaction was painless.
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August 2022 by William E.
My experience with Uhaul could not have been worse. They dropped my Ubox in the warehouse destroying the contents and the box. The replacement costs for the box was about $4500. The Uhaul insurance is offering $2100. I just lost about $2400 by using Uhaul.There were other Uhaul screwups at other offices
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May 2022 by Alpha Marz
DO NOT RENT FROM HERE! You have been warned. Terrible customer service and the owner John might try and con you out of your hard earned money. I felt unwelcome. Rented a truck and it broke down 400miles away, instead of showing compassion and resolve, the owner told me to call roadside and it's there problem basically. They refused to get me home, told me I would have to stay in a run down motel until they could get me a replacement truck the next day. They were unable to give me an ETA though. I let them know perfusely it was unacceptable but to no avail. Long story short. I was able to limp the truck home at 40-50mph back home and the owner still tried to charge me for the miles. Called corporate and he argued his point stating he believed I used the truck to move. Corporate refunded me half of my money and I lost over $400 in gas money. Have no idea if it was because I was Hispanic or because this is what this location does but do remain warned.
