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January 2024 by Melissa Maroney
Eddie was wonderful to work with during a very unexpected repair while out of town. Transparent pricing, kept up on communication during the whole process and overall excellent customer service! I am normally not a "dealership" fan but Eddie may have changed my mind!
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January 2024 by Michelle Gladstone
Great service department! Very well run. Shout out to Christen for making it such an easy, pain free process. She has excellent customer service skills. Keep up the good work!
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January 2024 by david shoemaker
Easy truck buying experience. Bought 2023 RST. Simple no pressure found what I wanted Hollywood helped me listen and got my truck. Finance department explained all details great lady. Got the truck in following day for ceramic coat and interior protective coating. No problem. Seem easy to talk to and people listen. Everyone I met was courteous and friendly to me. Even people not involved with sale.
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January 2024 by roland w
I recently ordered and then purchased a vehicle through West Chevrolet. Everything went very smooth. Communication was great through the whole process. They did not add a “market adjustment/dealer mark up” that at least one of the other dealers in town was still doing for this particular vehicle. The expected dealer add ons were available at closing, but they were not pushy or aggressive to try and have you buy something you were not interested in, which also was appreciated. I would not hesitate to recommend or purchase another vehicle here again.
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January 2024 by Darin Broyles
Mr.Zamora, the service advisor was very professional. He explained the service I was having in great detail. He seemed to be very knowledgeable. I will definitely return for future service through Mr. Zamora.
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December 2023 by Vanessa Odom
We bought new to us in February and original (previous) owner bought their new and had all maintenance done there and were given 6 oil changes with purchase. We had oil changed in June 2023 then next routine change in November. Was told we needed new oil pan that would run us around $800. Then noticed leaking oil. None of this mentioned at oil change in June. Turns out the oil plug was too big and was stripped causing the oil leak. Again, not mentioned at previous oil change. West Chevrolet paid the bill for replacement. Also at November oil change, was told time for new brakes and rotors. No signs. We took to a local Chevrolet specialist business in town to check since our oil pan debacle made us suspicious. Was told we had 50-60,000 more miles left on brakes and rotors and no sign of needing replacement at this time. So, we will no longer continue service at West Chevrolet and would rather pay for an oil change at a reliable local company than here. Hope this helps future buyers! We love our Chevrolet, just not the service and dishonesty we received from West.
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November 2023 by Jason Wilson
Eddie Zamara and his team was amazing. I took my ZR2 Colorado and my Z71 Silverado to them and they run the best they ever did. Eddie was amazing during this whole process with keeping me up to date with info and cost of everything they were doing. Thank yall so much!!!
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November 2023 by Randy Stutzman
I went there for an oil change and tire rotation. The customer service desk personnel were not friendly but cold. I drove out and immediately returned there was a sensor for my tires that came on. whoever rotated my tires did not relearn the the tires sensors. another tech tried to do it but he had problems. He then return my keys to me and told me I could buy the tool on amazon. After I left almost home then the light came on again. Friendly atmosphere-none knowledge - none.
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November 2023 by Terrie Lane
I had my 2015 van towed to west Chevrolet because of a completely dead battery. Instead of just getting a new battery, I was given a huge laundry list of things they said needed immediate attention. I ok’ed what I could afford at the time. They contacted me again with another thing they wanted to fix and I asked what my total was at that point. I was told $1655 plus tax. I agreed to the added repair another $375. When I went to pick up my van my total was over $2700. When I questioned this and showed the text quoting my total I was told “ well, that total did not include labor”. That should have been stated when I asked for the total. I feel they were dishonest and ripped me off. I will never do business with them again and am telling everyone I know about my experience. Save your hard earned money , don’t go to west Chevrolet
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November 2023 by Ashley Davis
Had the best experience yesterday and walked out with the car I’ve wanted for months! Absolutely no troubles or hassles at all. Craig Neely was our dealer and the man was awesome in every way! Very professional but would joke and talk with you making you feel more of a family than just another customer. Highly recommend West Chevrolet. And an extra 5 stars for Craig!
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November 2023 by Toby Anglin
They got me. I thought these guys were maybe the exception to that old rule of "never go to the dealer for service". But nope, true to form, went in for an $80 oil change, came out with a $650 bill. I'd asked them to check a hesitant tranny, they recommended a flush. Well, they flushed everything! Then I was left flushed standing there at the cashier being told what the bill was. No, they never came and explained charges, nor did I agree to them BEFORE the work was completed. They just did it and charged me. I guess I look rich or something, but it's actually less food on the table for my family. Nice job, West. Oh, and guess I'll keep waiting for Doug Reynolds to return my message. I'm sure I'm next on the list! ??
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November 2023 by Thomas Beitz
Due to issues with my 2018 Silverado's transmission (and my son and another friends transmission being replaced), I went to Best Chevrolet at the end of 2022 and traded in my 2018 Silverado for a 2019, after the sales department assured me the 2019 and newer no longer carried that transmission.I started noticing problems mid 2023 with shuttering and erratic behavior. I finally decided to take it in to be checked and the first thing I did was had them look up my transmission via serial #. Turned out... I have the same transmission. Never in a million years would I have purchase the 2019 had they not convinced me I would be out of that same junkie transmission.So the part was ordered and the torque converter was replaced, also the transmission was flushed. I sat down with the repair manager and explained the whole ordeal to him, including how I lost 10k in equity doing the trade. I even asked him if he would wave my $100 deductible because of the situation. He didn't seem to care much if I gave the dealership a one star rating. He was only interested in customers returning (why would you if your rating is low?)Since the repairs were made, there has been a no shuttering, but I've had an occasional slip when giving it gas. So I'd say it's 95% better than what it was. The repair manager made sure I was charged for the transmission filter and my deductible.Hard to recommend Best Chevrolet to anyone.
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November 2023 by Tammy Longworth
Great customer service!!! We actually had a friendly human answer the phone, our sales person walked us through every step and showed us all aspects of our new purchase! Our last purchase was in sevierville who really told us nothing, and good luck getting them to answer the phone! Definitely worth taking my vehicle to Alcoa for service!! Dave Abercrombie was very nice and very helpful in all aspects of this process. Thank you to Dave and the whole staff for GREAT service! So very friendly!!!!
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November 2023 by Jared Swan
I have to say, I hate buying new cars. The whole day is miserable, it takes forever, they try and sell you things you do not need. I've only bought 4 cars in my lifetime, but BUYING A CAR AT WEST CHEVROLET WAS A RELAXING, ENJOYABLE, EASY EXPERIENCE.I live in Louisville and bought my car at West Chevrolet because they had the best price. I worked primarily with David Shisler, who is polite, easy to work with, funny, and just a good dude. I walked into the dealership, David and Scott (the salesman) took care of me. It took longer to program the SiriusXM channels than it did to actually buy the car. If I dealt with David and Scott every time I bought a car, the first paragraph of this review maybe different.IF YOU HAVE READ THIS FAR AND WANT TO BUY A CHEVY...BUY IT FROM WEST CHEVROLET, EVEN IF YOU HAVE TO TRAVEL. ORDER IT FROM WEST. THEY TREAT YOU RIGHT!
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November 2023 by J P Rodgers
I have a problem with walking and use a handicap walker. All was well until our service was completed. The car was returned to the surface lot up a slope. This caused me to have a difficult time reaching the car. On past visits it had been returned to the drop off area. I was not pleased to say the least. May be my last visit.
