-
November 2023 by Susan Paulson
Excellent service. I had several factors regarding my car repair and they were extremely helpful. I had surgery recently and wasn’t able to drive, my daughter was driving my car when someone pulled out and hit us. When my car was ready after the repairs, my daughter was out of town and I had no one to pick up my car. They sent someone to my home to deliver my car to me. My car had been washed and vacuumed too! I was kept up to date by texts on all the stages of my car repair. Excellent service! ⭐️⭐️⭐️⭐️⭐️
-
November 2023 by Samantha Fox
Lauren and the Arlington Team were great. I hit a curb in my Nissan Rogue ??♀️ my vehicle was then towed to Caliber Arlington and they took it from there. The crew there truly made an inconvenient time bearable. 10 out of 10 recommend Caliber Collision. Thank you all again!!Services: Tires
-
November 2023 by Zach Randall
I’ve never done a review of any business, but after my experience here I had to. Terrible service, multiple missed phone calls, and them realizing they had ordered the wrong part the day before my pick up date (only told me after I called them to ask if my car would still be ready to pick up next day). Arrived to get my car when repairs were “complete” only for my door to not open and sensor not work and had to wait another hour for them to fix that. Would give less than one star if possible.
-
November 2023 by terryhardaway1
Did not complete repairs in a timely manner promised three different times had to go up there twice. Finally had to get the insurance company involved to get someone to call me back. They were seven days late on their estimate time of completion.Service: Body & Trim
-
October 2023 by DANA BURNS
They did a great job repairing my car and installing new headlights. I would recommend Caliber Collision. Very impressed with the people in the office and the staff doing the repairs.Service: Body & Trim
-
September 2023 by Quoeda Wallace
I recently had front end damage to my brand new Cadillac Escalade. At the time, the vehicle was less than 4 months old. I was worried about the car and quality of the work that would be done by the collision center. The Arlington location was superb! The vehicle was ready in a timely manner. The communication is amazing (text messages and phone calls to give me updates on each step of the repair process). Kelsey even contacted Enterprise to ensure the rental vehicle would be prepared for my arrival. Hopefully, I won't have to refer anyone for collision repair in the future. I would highly recommend Caliber Collision and the staff at the Arlington location.
-
August 2023 by Caitlin Sturdivant
The staff was very professional and the facility clean. Upon my arrival, the team had my paperwork and had communicated with the rental car company so that they promptly met me with my rental vehicle. I received consistent communication regarding the repair details and timing. My repairs were completed to my satisfaction and timely and my vehicle was even clean upon picking it up. I would highly recommend this location!Services: Painting
-
August 2023 by Scott Wedge
This body shop is by far the best I've ever had dealing with. The Customer service is over the top excellent. Friendly, and helpful as well. The quality of the repairs they done are top notch.
-
August 2023 by Savannah Collins
The worst experience they lied to my insurance company replace my wheel from the wreck and put the old tire from the reck back on it !!!!!! My car wobbles and pulls even after the so called alignment, that was done I have multiple sensors going off on my car right now that we’re supposedly removed and replaced by caliber I am now fighting with the responsible party’s insurance and caliber to fix my car or at least have it in the same (better) condition it was in after being hit by a car when I dropped it off after filling a complaint against them to the consumers attorney generals office ( for all of theses bad reviews you can file a complaint on line and Mabey they’ll shut down 30 stores like they did in California for a 5.8 million dollar lawsuit from their consumer attorney generals office ) I had to put a star to comment y’all don’t even deserve that !!!Services: Tires
-
July 2023 by Kayla Delk
Caliber Collision did an amazing job! Customer service was exceptional and they got the job done quicker than expected! Highly recommend!
-
July 2023 by Anita Brown
Two of my windows are missing the window visors. Seems like common sense would have suggested someone to make note to do that since windows/ window tint was being replaced. Wasn’t contacted concerning my vehicle via text until close to 30 days out of my possession most times I had to call to get a status on it. Once I was told a window was ordered wrong so that was another wait then upon picking it up a mile or two down the road I noticed my visors were missing. I mean I’m not trying to be a trend setter by driving with two visors and missing two (it didn’t arrive to CC that way ijs). Now I’m told the parts are in route and I can come have them put on or they’ll come to me ??. I’ll see how that goes… willing to bet they will not be the right ones once they arrive. More than likely I’ll end up buying them and putting them back on myself… I hope I never have to cross paths with CC ever again.Services: Painting
-
July 2023 by Abri Delgado
I am so grateful for the excellent service we received at Caliber Collision. The everyone was friendly, personable and caring. The car repairs were very well done. Very satisfied customer.
-
June 2023 by Calvin Jackson
My pickup truck was repaired and the whole process from beginning to end exceeded my expectations! I’m so happy my 25 year old Tacoma wasn’t totaled and they made it look great! I would definitely recommend Caliber Collision and would use them again. They have multiple locations, but my experience was with their location in Arlington, TN.
-
May 2023 by Rhonda Cochran
Just a shout out to Lisa at Caliber Collision- Arlington. She quickly took care of one of my customers this morning! CC Arlington is the best CC in the Memphis area for customer service; at least this has consistently been my experience. I know this because I deal with them in my work and my customers rave about them as well. Keep up the great work! Y’all are very much appreciated!
-
May 2023 by Debbie Bergschicker
Caliber Collision went above and beyond, they kept me informed for where my vehicle was in the process and even delivered it earlier than expected.Service: Body & Trim