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December 2023 by Jessica White
VERY unprofessional. received a call from one of their bankers regarding a problem with an account that I share with a family member. my account was frozen without my knowledge and when I tried to share that it upset me a little that I was not informed, I was belittled. I was told that I was a “big girl” now, and that I didn’t need to be sharing an account with that family member anymore. Banker was very rude and stated that they didn’t care if I closed my accounts- and I never even threatened to. I never said one rude word to this man, but he was unkind and cold with me. I genuinely can’t believe that they are allowed to speak to you in that manner. Not even McDonald’s would tolerate their employees speaking to you in the way that he spoke to me. I’m actually considering closing my accounts now since he mentioned it. It would save me from being at risk of receiving the same treatment in the future. I’d leave 0 stars if I could.
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December 2023 by K J
Friendly, fast & accurate employees. Nicely appointed building. The location is convenient to Arlington.I love their online banking. It is so easy and fast, and I really like how easy it is to replace a debit card - since I have a hard time keeping up with mine. It's also nice that they will work with you if you overdraw every once in a decade - since I also have a hard time keeping up with my balance !
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November 2023 by LAangeleyezz M
Friendly. Employees nice environment
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April 2023 by Frank L.
Very cordial and friendly staff
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April 2022 by Duc Truong
Very bad customer service. Helpless!!!
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December 2020 by Noneya Business
The ATM seems to always be broken at this location especially on Fridays.
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November 2020 by bryan ash
Just very nice people work at this bank
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November 2020 by Brandon Smith
Allways a great experience. Great place to bank. Love the staff
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September 2020 by Laura Coates
Rochelle is amazing! She took excellent care of us and we appreciate everything she did for us!!! Absolutely recommend this branch!!!
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February 2020 by Stylish Diva
The ATM seems to always be broken at this location especially on Fridays.
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August 2018 by Leigh Ann Augustine
I had someone hack into an online account where I had my debit card info stored. Within 30 minutes, they had charged over $4000. First Tn fraud dept caught it immediately before anything shipped. Sooooooo thankful. I've been a First Tennessee customer since 1978 and will continue to be!!
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August 2018 by Neal George
Friendly nice people but there app sucks it won't let me log into smh😪
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August 2018 by Mark Smith
Fast friendly banking.
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June 2018 by Tammy Stanley
This is the worst branch of first Tennessee . I have banked with them for over 37 years. If you want to be treated like a criminal... go there. Just use the atm and don’t waste your time going inside.
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January 2018 by ArlingtonTN Manager
I've had nothing but great service from everyone at First Tennessee. They've always been extremely professional and quick with transactions!
