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November 2023 by Jennifer Hale
I never have any problems when I go here! I would recommend to others!
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September 2023 by Catherine James
I have tried to do business with this pharmacy, but they don't seem to care. I don't like to give a bad review, but they do not deserve a good one at all. If it happened once I could see trying again. But I have called several times.
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September 2023 by Drea Matley
Never in my life have I left a bad review for anything but they deserve it! My dog has diabetes and unfortunately the vet did not write prescription for insulin and needles they just told us what to get. I have gotten insulin needles from them multiple times before never had an issue just needed to tell them what size needle. I went in today and the pharmacy tech wants to stand behind the counter and laugh which I thought was very unprofessional and rude then proceeded to say she couldn’t give them without a prescription. I Understand that there are some people who use them for the wrong reasons but the fact that I’ve never had a problem until today and my dog actually needs them in order to get her insulin! They are absolutely rude and I will never come go back to them again!!
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May 2023 by Jessica Thornburg
Just got off the phone with the pharmacy after speaking with the manager TWICE after calling and being hung up on for the past almost HOUR!!!!! I had a script that needed to be filled and they didn’t tell me my insurance wasn’t accepted until I drove all the way to the pharmacy and they told me my meds weren’t covered so I had to call another pharmacy and have that pharmacy call Kroger pharmacy to get my meds switched?? Called Walgreens, had them call Kroger, got a call back from Walgreens saying they were hung up on multiple times and cannot continue to hold so I had to sit on the phone with with Kroger AGAIN waiting them to pick up. The manager finally had to walk the phone over to the pharmacy and micro manage in order to make sure I was being helped. The lady on the phone at the pharmacy was extremely hateful towards me once I finally got to speak with her. Toddlers work at this pharmacy and I will NEVER use them again!!!! Ridiculous!!!!
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March 2023 by Drew H.
Dumpster fire. It's the only way to describe this place.While trying to park, I had to navigate around a stack of carts in the middle of the isle. To go around them, I had to wait on 2 employees to get out of my way. One actually eyed me like I was doing something wrong but had no intention of actially moving the crats. Finally parked, shopped for half an hour and came out to see the carts are still there blocking people from getting out. If anyone reading this has the means to open a grocery store, please do. You are guaranteed to get all of the customers from this area.
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March 2023 by Kyle Bejma
Rated 1 star because of customer service. Multiple times I have had prescriptions filled here. Not once have they called to inform me the prescriptions were ready. Also they were quick to cancel a prescription because they felt the copay was too high without again calling to confirm with me. I would think this would violate some sort of law or at the very least is immoral. I will not be using Kroger Pharmacy of Arlington again.
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March 2023 by halle scott
This is the first bad review I have ever left in my life but this pharmacy deserves it. Very slow, condescending, and completely unorganized, rude and unprofessional. We switched to arlington apothecary and love it!
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February 2023 by Scott Wenzler
Called in a prescription refill on Saturday. Said it would be ready by Monday at 1pm. The automated service called me on Monday around noon to let me know it is ready. When I went to pick it up, they informed me i couldn't have it for 4 more days.
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January 2023 by Daniel Bartindale
Let the service desk know many of their items are expired but they don't correct the hazard. More than twice the macaroni salad was over a month?. This last time they charged 2 times for a box of cereal. I will be driving farther away but it will be worth it!
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December 2022 by Jordan Ralph
Worst pharmacy I’ve ever used in my life. Extremely rude staff who have no sense of urgency, condescending pharmacists who act like they hate their job, and nobody ever answers the phone. Kroger seems to think a 2-star rating is acceptable for these business practices to continue, so ultimately shame goes to corporate. They need to clean house. Go anywhere else for prescription needs until then.
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September 2022 by Fonosha T.
I absolutely LOVE this neighborhood Kroger. Everyone has their opinion and often times local residents of the Arlington community give negative reviews for various reasons especially on the nextdoor social page. I've lived in Arlington for 5 years and will not shop at another Kroger. The management is friendly, courteous, and above all attentive. One manager even noticed I was walking with a limp after a torn Achilles injury. Brian in the deli is the most professionally polished hometown meat man I have ever met. And it's awesome that a lot of the local kids get their first job there. Of course they are young people so their attention sometimes focuses on each other and not the customer. But the other day I had a kid that would not give up until he helped me find old bay seasoning. There was even another off duty young lady there that chimed In and told us to go to the seafood dept. Sadly enough we are building in Eads,TN and will be moving soon. I will still make the trip to my neighborhood Arlington Kroger.
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August 2022 by Olivia Fortunato
Been going to this location for at least 8 years and in the last year, the operations and staff have significantly dropped off. Losing prescriptions, waiting 10+ minutes to even be greeted as the only person in line both at the counter and drive thru. Dismissive, inconsiderate, inconsistent, and just generally a terrible experience every single time. I was trying to be understanding for the last six months thinking it was just a staffing/COVID related work-stress issue but at this point this is ridiculous and something needs to be done. I have never left a review but I couldn't bite my tongue any longer. It's not the most convenient but start getting your prescriptions filled in Lakeland.
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July 2022 by Devin G.
This is the worst Kroger EVER! I went in on a Friday evening to buy salmon, and the meat and seafood counter was completely empty and closed! Really? There are nothing but long lines, always! They are always out of everything, and now I have to put my groceries on the check out belt, and occasionally sack my own groceries! BS! I'm completely done with this Kroger!
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June 2022 by Candise Harrell
Arlington Kroger Pharmacy is the absolute worst pharmacy! If it was possible to give them a zero I would! They have the RUDEST employees ever and are the most incompetent people I have ever dealt with! They can’t fill a prescription to save their life. And they are so dang slow and don’t follow through on what they tell their customers! I’m so thankful Arlington has another option now, because we will NEVER be back!
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April 2022 by My P.
ARLINGTON KROGER PHARMACY. This is by far the worst pharmacy we have ever been to. There seems to be a lot of turmoil between the employees and very badly managed. Nobody ever seems happy and we have watched how they treat customers not to mention ourselves. We have an ongoing RX to be picked up at the same time every month and in two years has not ever been ready and consistently we are told to come back in an hour and when we do, then are told they are out of the meds. No exaggeration. We have spoken to the Manager not once but many times.Dont waste your time.