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November 2023 by Jennifer Heinemeier
The staff members at this UPS Store are so friendly and helpful!
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November 2023 by Delois Williamson
I have never had a bad experience in this Arlington location. The staff is always friendly and patient with a smile on their face!
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November 2023 by Peggy Harris
Because I have no problems or issues when I need to return an item it’s as easy as 1-2-3 !!!!!!!
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November 2023 by Betty Russell
Always helpful and always friendly. Never had an issue or a grumpy person at this Store.
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September 2023 by Toni Branch
Antoinette made my shipping experience easy and efficient
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June 2023 by Joseph Chateau
This is the closest ups store to me. It's about a 45min drive. Says it's open 11-4 on Sundays online. I got there close to 1, it's a Sunday, and it's closed.
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May 2023 by Tiffany Rose
So normally when I come to this UPS store I have very good service but today was the first time when the service wasn’t so good. The short white guy with glasses seemed like he was having a bad day and I noticed when I walked through the door he seemed like he was in a bad mood so I know I wasn’t the reason for him to have an attitude. I hope the next time I come in the service is a little bit better.
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April 2023 by Jeff Tawater
Dog lovers add this to the list of places that are unnecessarily dog-hostile. I understand the law says dogs can't go into certain places, but a package shipping store? It's your choice to make that policy, and it's my choice to use a different means of shipping packages.I took a tiny puppy in with me for 2 minutes. I was told by the employee that dogs weren't allowed unless they're service dogs. Guess what, as a dog trainer, and a service dog trainer, 90% of the "service dogs' that come into your store are fake, untrained, possibly dangerous animals. You'd be smarter to allow all friendly, well-behaved dogs and remove all dogs that don't meet that criteria, including fake service dogs. If a "service dog" isn't well behaved (the fake ones never are) you can legally remove them. A no dogs policy in a package shipping business is d*** in the year 2023 when more people have dogs than ever, and people are doing business with dog friendly businesses as much as possible. For businesses that embrace allowing people to bring in their well-behaved dogs, it's a huge competitive advantage.
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January 2023 by Nicole Ramirez
Shipping costs are very expensive and the customer service was polite but poor. Over $50 to send a laptop computer from TN to CA. I said no thank you. Irritating customer service policies. While I was there I saw a woman try to drop off an Amazon return that wasn’t supposed to be packed for drop off but she was told it has to be packed and she had to buy the materials to pack it. Another man needed to ship something that was worth $9 and his shipping cost was going to be over $40, he left. Another lady needed wifi access to pull up her shipping QR code and she was told to go next door and use the neighboring restaurant’s wifi because UPS doesn’t have “open” wifi. Frustrating experience for myself and several others during the few minutes I was there. Could be so much better.
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April 2022 by Richard R
These guys are the best. Super polite, fast, helpful, and won't try to chizzle and dime you. Don't be rude to them. :0
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February 2022 by Owen Boyd
The employees are always so patient with me and helpful whenever I need to get a digital fingerprinting done (been here thrice!). Kenny helped me out today and he was so lovely! This will always be my go-to spot for IdentoGO services.
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January 2022 by Stan Cothren, Jr.
I took a package to be shipped to my nephew before Christmas. Thursday before the new year I received a call from this store saying my package had been returned. When I went to get it I noticed it said the reason for return was because it could not be delivered to a P.O. Box. The address was to his house not a P.O. Box. They said I had to pay again if I wanted to send it back. It was clearly UPS’ fault. She kept saying they were a store not UPS. They offered a 10% discount
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December 2021 by Brandon Sayers
Needed some documents notarized before leaving on deployment. Heidi was very kind and made sure I was ok with my Power of Attorney documents. She made sure I had everything I needed signed correctly. I have used her twice now and highly recommend Heidi and The Arlington UPS Store.
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October 2021 by Brooke Rook
Let me just start by saying Steven in the reviews clearly knows nothing about notaries. They have to keep record of the TITLE of the document. They legally have to. Everytime I’ve been in this store quite a few times and it has been nothing but fantastic. The employees always are super nice and helpful. I hate when Karen’s and male versions of Karen’s try to give places a bad review because they were wrong or didn’t get their way. The store is clean and organized always. The employees are quick with what you need them to do and again very informative if you have any questions. I recommend the Arlington UPS store to everyone I speak with about relatable needs.
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February 2021 by Steven Johnson
Where do I begin? I use UPS stores all around the area , mainly for Notary service and copies, etc.Always a pleasant experience except for the Arlington Tn location. Every time I go in there,I leave thinking that I will never be back - just happens to be close to my house. The so- called manager there, (been there since last May) is an absolute joke. She has absolutely ZERO customer services skills, always rude, never positive.Every time I go there to get something notarized, she takes my papers and reads every word on all of the pages . No other notary ever does this? I thought they are just verifying my signature?When I said something to her about it , of course, got an arrogant response.The way she acts every time , I would go as far to say she probably isn’t even a notary. I really believe she uses the stamp of the real notary at the store, and signs his name.Whoever owns this store should really look into customer service here, only happens at this store and never at any of the other UPS storesWhat a joke!!!!
