-
September 2023 by Felicia Plunkett
Jamie the senior loan officer is the best!!! She will go above and beyond to help you when she's able too as long as you make your payments on time she will always try her best to help you out..
-
July 2023 by Crystal Onopa
Great customer service and very helpful with financial issues when talking to one of their bank professionals
-
July 2023 by Crystal Caraway
Great customer service and very helpful with financial issues when talking to one of their bank professionals
-
December 2021 by Aaron8679
The customer service here is not what it once was. For the longest time they new you by name because it was the same people. Now it’s different people all the time. They’ve had three different loan officers in the last couple of years. You used to be able to call and speak with loans right away, now its phone tag back and forth and leaving messages. The simplest tasks you ask them to do they’ll tell you they can’t do that over the phone or they can’t do that at the window or they can’t do that at all. They hide all of that behind saying “we are trying to protect you”. Which really means we are going to inconvenience you because we are super scared of making a mistake. You used to join a credit union because you were valued as a member. Sadly most credit unions are just banks.
-
October 2021 by Amanda Davis
Best bank around! Excellent customer service! They will help you with whatever it is you are looking for and it's super easy no matter what you do.
-
October 2021 by Brooke Simpson
We love banking with BCU! They are always friendly, helpful, & informative! Highly recommend BCU Athens!10/10⭐️⭐️⭐️⭐️⭐️
-
October 2021 by Teresa Jorgenson
Always a great experience banking here!
-
October 2021 by Danielle May Nelms
Great place to bank! Nice and friendly staff.
-
October 2021 by Will Angie Gatlin
always friendly and quick service. very helpful with loans
-
October 2021 by Tammy Kelleher-Randolph
Great customer service. Always treated like they are glad I’m there and so helpful.
-
June 2021 by Will Johnson
This is the most rude, judgemental, and wonts to put their noise in other people's business where it don't belong.. If your looking for great customer service this is the most definitely not the place to open a account.
-
June 2021 by Christopher P
Used BECU all my life and have never had a bad experience
-
April 2021 by Michele Rodriguez
They lost what was going to be a new customer in me. I actually recommended them to my daughter, based on so many good reviews from people around town, and she opened up an account with them...big mistake! My daughter works a lot of hours, so I went to make her CASH DEPOSIT for her as a favor, not having a deposit slip I used her ID and debit card to make the deposit like every other bank we’ve used with no issues for 20 years. Not only did they confiscate the card, she goes to pick it up the following day and they canceled it, reissued it, she goes out of town and the new card declines. So much headache, and issues for nothing!! Honestly if I was going to steal money, I would have taken the cash and bypassed the drive through....but don’t let common sense get in the way. Keep this in mind if you have an elderly family member or someone else who is unable to do their own banking, or can’t leave the house for health reasons etc... they’d be screwed.
-
January 2021 by Etowah Tn
I have nothing but great things to say about this Credit Union. I have been with ORNL,BB@T, Regions and others. It is a very close race as far as worst between BB@T and Regions. Both should be put out of business but for whatever reason they aren't? I haven't had any issues whatever with Bowaters . Great people !!!
-
January 2021 by Christine Hall
Great place to bank.