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January 2024 by Hannah Siudut
I have owned many other brands of vehicles and have NEVER had such poor customer service from a dealership. Not the dealerships fault, the parts for our truck was on back order for about a month. In that time I had to pay out of pocket for a loaner vehicle from enterprise. At this point in time I let those things go, maybe they just didn’t have a loaner, the parts aren’t their fault, etc. After they received the part I asked again if they had a loaner available and they still didn’t a month later…. Our truck was supposed to be started on the Friday before a.snow storm. It clearly was not considering when we got our truck back, the bed cover was broken. The truck was also not cleaned and I had mentioned something about it to a service member. The response I got was “well, we do cleanings on Wednesdays when you get an oil change”… mind you, they had our truck for 4 Wednesdays and did an oil change. My jaw was on the floor. I’ve never taken a vehicle in for service and not had it cleaned. I called to inquire about them potentially fixing or replacing the bed cover. I had the service manager call me and tell me “this would have happened at your house too, we can tell your vehicle is kept outside”. I’m sorry??? We have a carport and the snow/ice build up would have never happened had our vehicle been in our possession.Long story short, I will never be bringing my vehicle back to this Chevrolet and I am strongly considering going back to previous manufacturers I have owned due to the exceptional customer service they provide. Saying I am disappointed in this dealership as well as Chevrolet is an understatement.If you want amazing customer service from all sides of a dealership, please skip purchasing from Chevrolet. I wish I would have known this prior to buying our family truck.
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January 2024 by Stephanie Ware
Highly recommend going to see Rex and the team at Long in Athens when looking for a vehicle!! Special ordered a Yukon back in September and couldn’t have asked for any better service! Outstanding group of professionals willing to assist to make the car buying experience the best possible!!
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January 2024 by D Johnson
I've traveled all over the East Coast buying autos for our large family... buying from Long Chevrolet was one of the best experiences I have had in doing so! They did not waste my time with haggling and trying to manipulate me and waste time. Very Professional. Brittany, my salesperson, was outstanding! VERY helpful and easy to talk to. I never felt pressured with her. I felt like she was on my side in helping make an important choice. I will definitely be checking with Brittany first the next time I'm in the market to buy a car!
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January 2024 by Harley Womack
We recently purchased from Rick, it truly was a great experience. They were very fair on what they offered for our trade in, and worked to make sure we stayed in the budget we wanted to be at. We 100% would buy from them again, Rick, along with the finance department treated us well and with honesty! Thanks guys, keep up the hard work!
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January 2024 by Patricia Melton
We had a great experience at Long Chevy of Athens TN. Allison Smith was our salesperson. She has a great personality and was very patient with me because it took me a while to choose what I really wanted to purchase. She listens to what your needs are and is very knowledgeable on their cars. The finance lady was very knowledgeable and considerate and helpful also. We wanted to buy local and the team at Long Chevrolet made it possible. I am looking forward to having good maintenance people to work with also.
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December 2023 by Autocyclers L.
Avoid the service department. They are very unhelpful as w1 star jssy too highell as I knowledgeable regarding warranties and guarantees. I've had way too many issues with my brand new $80,000 GMC diesel truck and they have not tried to help with warranty work at all. I even bought the GMC warranty and they have failed to cover 2 major issues. I will no longer use them for either sales or service. If I could give negative stars I would as 1 star is way too high!
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November 2023 by John Gravellese
Man Rex, was outstanding he did an incredible job. Everybody was so friendly Allen, Jason, Nora made the process great from start to finish. I couldn’t say enough overall I felt extremely appreciated as a customer. I would recommend them all to everyone I know.
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November 2023 by James Efaw
Isaac did an amazing job finding my wife and I our new car. Everyone there was very friendly and helpful.
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October 2023 by Greg Keane
Staff was terrific. The best dealership I have worked with and I hope to have a long relationship. I purchase a new Corvette every year and I look forward to ordering and buying several more Corvettes in the future from Long Chevrolet Buick GMC of Athens. Rex provided outstanding service, answered all my questions in a timely manner and he has very good communication skills. Nora, Jeb, Chad, Rex and others contributed to a pleasant and enjoyable experience during the entire process. My wife (owns a new GMC SUV) also commented on how friendly and what a good group of people work at this dealership. I think the owners have done an exceptional job in assembling this staff and is fortunate to have this team working for them.
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October 2023 by Misty Poss
My son just bought a new vehicle at Long Chevrolet and Rex couldn't have been more helpful. We found the vehicle online and he called to check on it to make sure it was what he was looking for since we live over 2 hours away. Rex sent multiple pictures to him and gave him all of the details over the phone. My son decided that this was the vehicle he wanted and they were able to have a lot of the paperwork completed before he got there. They were a pleasure to work with!
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October 2023 by Sarabeth Wilkins
Rex was nothing short of amazing! He took care of me with my trade in and was very knowledgeable about my new purchase, leaving out no details! I have already recommended him to friends and will use him again in the future! WONDERFUL EXPERIENCE!
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October 2023 by Lance Wonderley
I ordered a 2024 Chevy Trax. Nora was very friendly and very easy to communicate about my order. Rex the sales rep. was professional, honest friendly and knowledgeable. He made the buying process easy. Rex got in the car and help me know all the features. Jeb was friendly and knowledgeable answered all my financial questions. The staff here is great very friendly and helpful!
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October 2023 by Joshua Nelson
Great experience purchasing my first ever new car, a 2024 chevrolet trailblazer. My sales specialist Michael Knox was extremely friendly, professional, and informative when showing me the vehicle and going through the paperwork. Great service from all employees all together, I would highly recommend Long of Athens as a car dealership.
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October 2023 by Donnie H.
I should probably wait to do this. I am just full of aggravation right now. The starter went out on my diesel pickup. Had to pay a tow bill to have it taken to Long Chevrolet. I received a email with a estimate of $600 and some change for the repairs. I agreed and signed off on it and sent it back. Note: all diesel trucks are a little more expensive to repair then cars and I know this". Received a txt asking to call the service Dept which I did. Service rep said they were going to have to add an hour in labor onto the $600 because the exhaust, which was on it when I bought the truck was in the way and had to be removed to get to the starter. I agreed to the extra hour. A little I received another txt asking me to call which I did. The rep said there was an issue with one bolt holding the exhaust to a bracket and they are having to soak it in penetrating oil to get it to break free so maybe one more hour again. I reluctantly agreed to another hour. I figured we are close to around $800 now. Received a message later saying the truck was ready and the bill was just short of $1,200. The things that was written up on the sheet was unbelievable. Over $150 for mechanics notes! That shouldn't even be an option. They did a GM recall which was suppose to be free and charged me $157 for it which is arguable. The labor charge is so ridiculous.I will never use this dealership again
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September 2023 by Jeff Pitt
I have nothing but good things to say about Long of Athens. Nothing but TOP notch personnel in service, parts and finance. My salesman, Rex Womac, always goes above and beyond. I have bought numerous vehicles from Rex and he is there for you before, during and after the sale. Bottom line, if you are in the market for a vehicle, reach out to Rex. He will find the right car for you and he will stand with you and your purchase!
