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December 2023 by Google user
The last two times I’ve brought my car to this shop, the customer service and professionalism were terrible. The first time, I dropped my car off for diagnostics, but when they called me back, it needed $1800 in repairs without prior approval. Today, I came in for a tire replacement under warranty, an oil change, and a battery check due to a starting issue. They promised to provide a price before starting the work, but, as before, they completed it without approval and handed me a $500 bill. When I questioned this, they shifted blame and rudely offered to undo the work. This shop lacks professionalism, customer service, and transparent pricing, often surprising customers with hidden fees.
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November 2023 by Kelvin Woods
The last two times I’ve brought my car to this shop, the customer service and professionalism were terrible. The first time, I dropped my car off for diagnostics, but when they called me back, it needed $1800 in repairs without prior approval. Today, I came in for a tire replacement under warranty, an oil change, and a battery check due to a starting issue. They promised to provide a price before starting the work, but, as before, they completed it without approval and handed me a $500 bill. When I questioned this, they shifted blame and rudely offered to undo the work. This shop lacks professionalism, customer service, and transparent pricing, often surprising customers with hidden fees.
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November 2023 by Brady J.
If I could give this place 0 stars I would. They are CRIMINALS. I needed a new tire and alignment quickly on my newer model vehicle and they had availability so I went there over my normal place. They claimed "after thorough inspection" that I needed $4000 worth of repairs. I had 6 months before had my car looked at by my normal repairman and took their claims to him and he said it was all BS. And the next day? 3 different control board lights come on including the check engine light....Coincidence? I think not....Run, don't walk, RUN away from this place...
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November 2023 by Kelvin W.
The last two times I've brought my car to this shop, the customer service and professionalism were terrible. The first time, I dropped my car off for diagnostics, but when they called me back, it needed $1800 in repairs without prior approval. Today, I came in for a tire replacement under warranty, an oil change, and a battery check due to a starting issue. They promised to provide a price before starting the work, but, as before, they completed it without approval and handed me a $500 bill. When I questioned this, they shifted blame and rudely offered to undo the work. This shop lacks professionalism, customer service, and transparent pricing, often surprising customers with hidden fees.
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October 2023 by Jourdan Artis
Everyone is always extremely nice and helpful. Wouldn't take my car anywhere else.
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July 2023 by Mohamed Abu dhaim
Great customer service ,and very nice and. Clean and honest and their prices fair
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December 2022 by Nadine H.
This company is a rip-off. They take advantage of people. I went to get my brakes done and this was all I wanted. They kept my car for 7 hours and did $5322 worth of work on my car without my permission, The store was close when I pick up my car. And then the short ball headed manager who works the front desk and cash register (Jerry Henderson) had the nerve to say well you said you wanted to keep the car and use that as excuse for what he did. If I wanted to spend that much money I would have bought a new car. He really thought that I did not have the money and his intentions was to keep my car. He really thought that I didn't have the money. While I was waiting I was told by someone working there that people have had to call the police to come in order to get there car. If you think I am lying I will meet you and show you this bill. Please beware! My advice would be not to go there at all. I rate them a rate zero in customer service and I will never go there again. The place need to be close down. He is no earthly good. NH
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October 2022 by Ashlee T.
These guys will rob you blind and try to sell you a bunch of stuff you don't need. They said I needed new radiator hoses for $800 per hose when every other reputable mechanic quoted me barely $400 per hose (and btw my radiator hoses were fine, I went to an actual mechanic And they assured me my hoses were fine). They tried to sell me lug nuts at $20 each, but when I went to the dealership I got six for $20. they also told me I really desperately needed an oil change because my oil was almost black, when it had a literally been changed to months previous. Don't even bother spending your money here. They're unethical and condescending, and will up charge you an arm and a leg and your first born.
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September 2022 by Zackary Stough
I wish I had of read the reviews before I went for an oil change. I went in with a coupon for an oil change and was told I had to have a special oil since I drive a 2015 Cadillac ATS with only 41,000 miles. I said "O.K" but later they came back with over $6,000 in repairs that were needed. I am 83 and supporting 3 on social security, but they could care less. I finally got them down tom $4,500 plus $380 for the oil change. Jerry gave me horror stories about what all was wrong with my car. Leaking hoses, oil leaks etc. Since I had to be on the road Saturday to Nashville I was terrified to drive around the block. The more I thought about it the more I realized I had been ripped off. I will never take a car to them again. They need to be closed down. I will be reporting them to the BBB. No. way a 2015 Cadillac ATS with only 41,000 miles would have over $6,000 in needed repairs. I will stick with the Cadillac dealership from now on. How can they sleep at night knowing they have ripped off an 83 year old that is supporting 3 on social security. KARMA will repeat their scams.
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June 2022 by tasha c.
Today was not a good day. My car broke down and I brought it to Summit tires. I done business with them before and never had an issue before. I knew my repairs today would be expensive. I informed the manager that I had to go to work and I could come get my vehicle the next morning. The manager was very admen about the safety and liability of leaving my car there. He said this several times. He guaranteed that my car would be ready by the end of the business day. That I should call into work. I explained to him about having to get ride or going get my other car. I agree to call in because of the headache of finding ride and other things. He assured me that my car would be ready at 6:45. Around 3 he called and informed me of all the work needed to be completed. Not sure if they commission but he sold me when I asked him could certain repairs wait and he said no. Me being a woman, single and not knowing much about cars, had me on edge. I just wanted my car to run right. So I inform to fix everything. He said it would be $2500. I get to the shop at 6:45, my car NOT ready as he said. He said I'll be right with you.
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May 2022 by Kross Stough
I wish I had of read the reviews before I went for an oil change. I went in with a coupon for an oil change and was told I had to have a special oil since I drive a 2015 Cadillac ATS with only 41,000 miles. I said "O.K" but later they came back with over $6,000 in repairs that were needed. I am 83 and supporting 3 on social security, but they could care less. I finally got them down tom $4,500 plus $380 for the oil change. Jerry gave me horror stories about what all was wrong with my car. Leaking hoses, oil leaks etc. Since I had to be on the road Saturday to Nashville I was terrified to drive around the block. The more I thought about it the more I realized I had been ripped off. I will never take a car to them again. They need to be closed down. I will be reporting them to the BBB. No. way a 2015 Cadillac ATS with only 41,000 miles would have over $6,000 in needed repairs. I will stick with the Cadillac dealership from now on. How can they sleep at night knowing they have ripped off an 83 year old that is supporting 3 on social security. KARMA will repeat their scams.
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March 2022 by Terry Davenport
Every time you go in there they’re hell bent on up sales. I’m not talking about 10-20, I’m talking about 200-300. Ridiculous
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October 2021 by Wes Rackley
Got my tires mounted and balanced in less than 2 hours during busy hours for a good price. Good guys. Ill be back.
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September 2021 by Mark M.
I really wish I could give them a higher rating because I enjoyed their customer service...up until checkout. I had come in for an oil change cause I had a coupon and gotten a new used vehicle. After their inspection they said I needed some new tires and hoses and said that they had a discount on tires around $380. I said sure and thought nothing of it as i figured the hoses would be about another $100 and a few misc items on top. I enjoyed my talks with Marvin at the front desk and the people seemed friendly. However at checkout they said my total was $1.1K and I thought they were joking. Turns out the parts was about $650 and labor was like $450. Idk how that compares to other places but that seemed to be a high labor few and they did not divulge that cost on the front end. I also had my airbag light on but they didn't say anything about that...no word on longevity yet as it's too soon to tell. I recommend these folk but make sure you get the full estimate on the front end! Update: I calculated their labor cost to be around $150/hr which when I googled avg for mechanics it said between $80-100 so that seemed a little excessive to me.
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September 2021 by Olivia Holt
If I could leave negative stars I would. I had family mechanics put brand new control arms and several front end parts. These aholes took one look at me and took me for a fool, I didn’t tell them I knew what had been fixed and they gave me a 2,000+ estimate claiming “omg the whole front end is original parts you need the whole thing replaced”. I also had AirPods in while I was waiting and they said in front of me “gotta make money somehow” not knowing I could hear. Good for nothing SCAM ARTISTS. Don’t go here unless you enjoy being f’d in the a**.
