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August 2023 by cornelius prescott
Terrible customer service!! Went in and requested a direct deposit form and was told she didnt know how to do it so she seated me in the waiting area. Waited waited at least15 minutes before i asked another employee to make me one and she said she didn’t know how mind you know one is in line being serviced at either desk. This lady stated she didn’t know how either and as i walked away the first lady i asked said she’ll do it mind you she was the first to tell me she cant do it. So as im walking out the building they start to yell sir she can do it for you. No ma’am no thank you terrible customer service they should both be fired. This happened in between 2:45pm and 3:05pm. Hopefully someone will review the cameras and see that my story was true i was totally neglected and over looked
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February 2023 by Pamela Page
Was denied opening my 16yr son a savings/checking account. Was opening new account with $600. I opened my daughters at 16yrs. Both checking and savings! I have been a customer for 7+ years. Not happy at all!
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August 2022 by Theresa Griffin - Tutwiler
I have been banking with this bank for many years. I went into the branch on Stage in Memphis, Tn to have something notarized. I sat there waiting for almost 30 minutes because I was constantly overlooked. The two people who came in after me was actually taken care of before I was. One lady asked me if I needed help only to dismiss me and sit me to the side again. Very poor business skills because I really don’t want to believe it were due to another reason…
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August 2022 by Yvonne Precht
Love my bank, best tellers and workers ever. Kind and caring, makes you feel special and warm.Been with them almost 18 years. Thank you and God bless them all.. Thankyou ❤I read some of. The reviews and was sad to hear these bad comments, they must be talking about another branch or bank, cause I know they are not talking about Bartlett TN, on Stage Rd. Bank!!! Rumors and negative is not good. People's read these, and they don't need to see these lies, please Trust me, this is the Best bank ever.. God bless you, have a good day.
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July 2022 by Mario Parker
This will never be my bank although I’m going for some one else. II will not recommend going here. The drive thru is at least 30 minutes a vehicle. What the heck they be doing? Its a limited transaction. This is not common at different banks. Geez
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July 2022 by Jay Webbie
2nd time I was refused service after sitting in line for over 30 minutes. Ya won't get me again!This Brach is ?.Drive that extra and get better service.
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June 2022 by Monique Mcgee
Said to sit in the line fir 25 min in the drive thru they need to hire more to help cause this is sad
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November 2021 by Stevie O’Donnell
This is the worst bank and the worst customer service you can imagine… They don’t even speak to you when you walk in the door and they’re very rude and matter-of-fact… You do not want to bank with this bank they absolutely suck… I have another account at Wells Fargo where they treat me like royalty and are very helpful.
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October 2021 by Sarah Meister
Well, I go in there and the lady that open the door, white, female, long hair, 5'1 or 5'2, looked at me as if I wasn't supposed to be there and said "can I help you with something?" Not like a friendly can I help you with something, but more of a, are you lost, can I help you with something. When I told her that I just needed to cash a check, she stated that I could do that over at the counter. Which is where I was walking towards when she stopped me. I knew where to go already she just wanted to control my movement. Then while I'm at the counter she stands behind me about 12 feet and watches me only. No one else. She was smart enough not get directly behind me, cuz she knew it would have caused a problem. And then stares at me as I walk towards the door and out of it. Literally her head and eyes turning and moving with me as I walk. Just because I'm wearing a hoodie, and the hood wasn't even on my head at the time I was in there, she just assumed that I was up to no good and wanted to control me. And analyze my every movement. It hurts peoples feelings when you treat them like they're black.
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October 2021 by Andrew Ditto
On a rare occasion you may run across someone at this bank that is polite/welcoming. For the most part the cashiers seem like they could care less and they move so slow it is painful. Common courtesy and moving like you have a purpose would do this place wonders.
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April 2021 by Karen Duvall
Well, I go in there and the lady that open the door, white, female, long hair, 5'1 or 5'2, looked at me as if I wasn't supposed to be there and said "can I help you with something?" Not like a friendly can I help you with something, but more of a, are you lost, can I help you with something. When I told her that I just needed to cash a check, she stated that I could do that over at the counter. Which is where I was walking towards when she stopped me. I knew where to go already she just wanted to control my movement. Then while I'm at the counter she stands behind me about 12 feet and watches me only. No one else. She was smart enough not get directly behind me, cuz she knew it would have caused a problem. And then stares at me as I walk towards the door and out of it. Literally her head and eyes turning and moving with me as I walk. Just because I'm wearing a hoodie, and the hood wasn't even on my head at the time I was in there, she just assumed that I was up to no good and wanted to control me. And analyze my every movement. It hurts peoples feelings when you treat them like they're black.
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March 2021 by Ericka Gibson
I have been banking with First Tennessee/First Horizon for over 12 years. Since it has changed to First Horizon Bank the service has declined to an all time low! After 12+ years of paying increasing fees for a checking account, (I could have easily opted to go to another bank that offered a free checking account), I remained a loyal customer to this Bank. This bank is failed to come through on advertised service more than once and I am very disappointed after speaking with Bankers from their Germantown, TN location on Winchester, and their Bartlett, TN location on Stage Rd.In January of 2021 I attempted to reach out to this bank to set up a Business account, (for a new business). I filled out online forms, reach out directly to bankers and never got a call back to setup the business account. I in turn had to reach out to another bank to set up a business account and was able to open the account on the same day. I'd even had others reach out to their bankers (from major banks), for me and received a call from those bankers within 24 hours to open a new business account.Next issue with this bank:I applied for a PPP loan with this bank. After over a month of back and forth with this bank they still had not submitted my application to the SBA. In frustration from the way the application was being handled at First Horizon, I reach out to two other lenders and had the PPP application approved, submitted to the SBA, and funded within 7 business days. One lender reached out a day before the other. I went with the first one. When the lender deposited my funds via ACH, First Horizon credited my account. A day later First Horizon went back into my account and placed a hold on my funds. I called their online banking customer service to find out what was going on with the deposit and the representative was clueless. So, I asked to speak with a supervisor and he would not let me speak with a supervisor and that he would placed a request for someone to call me back within the next 24 hours! I have yet to speak with someone from this bank that can tell me why the hold was placed on the ACH deposit.Conclusion:I don't know about anyone else, but I want to speak to someone knowledgeable when I call my bank to ask questions about my money. I want to be treated like I matter at my bank. And most importantly, I want to be given every service I qualify for and request if my bank offers it. This bank has awful service and representation, which leaves one to think that they are representing the values and views of the banks upper management. I refuse to continue patronizing any organization that mistreats me as a customer. I can get that service for FREE.
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January 2021 by Micah Bender
This has to be the worst service at any location in Memphis, TN. The staff is rude, slower than molasses, and I waited over 30 minutes just to try and deposit. That is unacceptable. I would have left but got stuck in the drive through with 7 cars in line behind me. I wish I could give this -5 stars.
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November 2020 by Chris Watkins
They have some very rude people at this branch watch out for the over weight black girl with the fake hair she is very rude
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November 2018 by Don Ashton
Excellent service!!
