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October 2023 by Daryl F.
Have been a customer forever. This Sunday went to pick up a few things and WOW. Meat department was bare, almost impossible to navigate the whole store. I finally fought to get a few items and then the real fun begins. Process used to be to get on left hand side of self check and someone would direct you to which one to use,not anymore. It is a free for all. Everyone lining up in snack isles with no organization. It is now survival of the fittest. After getting in a line and waiting for twenty minutes behind a poor lady with a buggy full and with a child, we were told register was down and find another line. I questioned this and she told me she had no control over anything and walked off. I have control and went to Costco. Sam Walton is rolling in his grave. BYE Sams. Sorry cant post zero stars.
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July 2023 by Jonathan N.
We show up at the Store with Hurricane Winds, Heavy Rain, Thunder and Lightning. We make it to the covered blue awning and walk in the stores door. Christopher, the Manager tells us we have to exit back into the Storm and walk over to the other Entrance. Keep in mind, walking back into the Lightning, and rain slick sidewalk is for my own safety. So now I am soaked to the bone. Their inability to make a temporary exception due to the horrible weather really upsets me. Watching the older gentleman with the walker and his feeble wife being forced to walk back into the storm just makes me shake my head. This guy is a real jerk and should not be in his position. However, he proudly shows me his name tag as I am telling him I will make sure everyone knows about how we were treated, like he was daring me.
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June 2023 by Benjamin B.
This could possibly be the poorest excuse for a wholesale club, ever. Let me just be concise by saying that you can easily save yourself time and headaches by instead shopping at Costco. You'll be much happier.
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March 2023 by Roosevelt B.
Orders Come out 90 % on time or within a few minutes! Great work team!
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February 2023 by Tamara G.
Sam's? No this isn't the place it used to be. We have been members over 20 years-several things have happened that upset us but this past month was the last straw. I will try to make this brief. Ordered a dryer about a month later we still have no dryer, contacted customer service several times. At one point was told our dryer was lost. We called another day & the shipper was like "We still can't find the dryer-this was after he hadn't called us back-if you want me to I can request another one. What in the world!! So if we wouldn't have called yet again, we still would have been waiting! My hubs was sent one of those surveys, and told how upset we were, the manger emailed him saying please contact me. We did so-three times actually-never heard back from him. The customer service reps you talk to on the phone love to ask you to leave a good review for them. One of them even asked me to do so I said how can I do that when my issue hasn't been resolved. At this point we decide we wanted a refund. We had to go thru two people & it took almost an hour to get our money back. Our membership expires in May, we won't be renewing. The way Sam's runs their business & the lack of customer service is just too much .
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September 2022 by Cherelyn R.
The image that they have posted of the lady receiving her order via curbside is a JOKE. The management at this location needs to ensure that her curbside pickup tasks are being fulfilled. People are now always having to leave their vehicles to go in and retrieve their order themselves, because the staff hardly ever delivers the items to the waiting customers.
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December 2021 by Isaac S.
Sam's Club is simply an exclusive, paid membership Wal-Mart. Same ole shenanigans - not enough staff, misplaced items everywhere, perishable foods scattered across the bulk packaging of printer paper and Depends underwear. I only visited here because my sister was in town and has a membership. Prices at Sam's are decent, but the experience just isn't pleasant. You can save money, but at the expense of your time and sanity. The big kicker was NO SAMPLES! And mind you this was a Saturday. Not to sound boogie, but I prefer Costco much more.
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November 2021 by Yas D.
It was majority one stop shop. I do not understand the people that don't scan and pay. I'll see the line backed up 10 people deep and I just don't get it. This store is nicely organized, though they recently moved a lot of stuff around. They have good seasonal deals and I can't stress it enough, though, people! Scanning in the app and paying with your phone is where it's at! My kids love the pizza and drink combo which is a great deal. If you're a PLUS member, use the earlier hours to avoid the crowds or use the pickup curbside! Oh and the gas is my best friend for these rising prices.
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November 2021 by Margaret M.
Sam's needs a serious redo! The meat market is great but the rest is not anywhere near Costco.
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November 2021 by Alaina Little
It’s ridiculous that this Sam’s gas location is a one way only. The majority of vehicles have the gas tank on the drivers side. There’s no reason for the lines to be backed up 10 cars deep because it’s one direction in and out. Either add pumps, remove the one way restriction, or increase the length of the hoses to accommodate getting gas from the opposite side of the vehicle.
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May 2021 by Thurston Howell
Affordable gas. No more mask !
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May 2021 by Caroline Evans
The scan and go is the best thing ever. Never gas to wait in line
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March 2021 by Chandra P.
Always spend too much but it has just about everything.. good location.. easy access..
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February 2021 by Rodney Johnson
Love the scan & go!!! the best, Costco needs to catch up
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January 2021 by Janos J.
What I find interesting is that it seems that all Sam's clubs seem to carry different items and none of their locations have the same layout, which makes it challenging to find items when you know what you want, but cannot locate it. This particular Sam's club has an odd layout, but the staff seemed friendly and I like that they have added a gas station that accepts the ability to scan your membership with your phone. In the past, I would have to show the staff my digital card on my phone and let them use their card, as I do not carry a plastic membership card. The best thing about this Sam's club is that it is parked right next door to the Walmart, so items that cannot be found here are located usually next door. Overall, this is a decent Sam's Club. [Review #628] (1st Review of 2021)
