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January 2024 by Namon Anderson
I always get my car washed after a long extensive road trip. Unfortunately, I stopped in Bartlett to take care of some shopping, saw this place, and decided to get my car wash before I headed home. Initially, I asked for the $40 special, but was upsold by the sales rep for extra $10 additional interior cleaning. I knew this was going to be an experience when I noticed only one person vacuuming the cars with the long line of vehicles in front and behind me. I drive a Tesla, so the the gentleman doing the interior cleaning said he did not know how to drive my vehicle. That was not issue. I did notice, to the far right, a lane of cars labeled "Exterior Only" were being pushed to be washed in front of full service cars after they had been cleaned. Thirty minutes later, is where it got real interesting. It was total confusion and the lack of workers when cars came out of the washing conveyor. I waited another 30 mins for my car to be hand dried and the interior completed. I spent about an hour and a half approximately to which normally takes 20 mins. I will be returning back to Whitehaven for my $30 handwashed car wash that that takes 30 mins. Happy New Year.
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November 2023 by Mike Holland
I always get my vehicle cleaned here and my son also works here...Everyone one of the staff members are very nice and very knowledgeable when it comes to detailing...I am a forever customer and will recommend to any one
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November 2023 by Mark Owens
Andrew did a wonderful job on my interior detail, and I brought in a messy car. He genuinely was, and should be, proud of his work. I will ask for him every time from now on.
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November 2023 by Lisa Johnson
The worst service I've ever experienced. I was charged for services that weren't rendered. Detail definitely isn't what they provide. They didn't vacuum or wipe the car down at all. They must use dirty water and dirty towels bc my car smelled better when i came then after the so called detail. I wouldn't let them wash a dog yet alone a car. Never go there!!
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October 2023 by Sharonda Williams
Worst experience ever! I frequent this place quite often but I will not be returning. I came to get a wash and interior cleaning and my truck sat in the 2nd lane forever while the other lane of cars were getting in and out. They left my truck door open for 30 minutes and when they finally got to my truck the battery died. I had to get some booster cables from them and the worker who attempted to boost the truck off put the wrong end of the cables on the battery causing sparks. I had an event to attend and that threw me all off schedule.Service: Full body wash
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October 2023 by Kathleen Webster
Wonderful Customer Service!David, Marcus, and Terrance were all very kind, informative, and helpful. They even gave me a free air freshener! All the free cleaning supplies they provide is an added bonus! Best Car Wash in town!Services: Full body wash
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September 2023 by Joann Mcneese
I got the spray wax package yesterday. The team at Sparkling Image did such a wonderful job. The assistant manager Josh Emerson did a great job helping me with all my questions and making sure that I left happy. Definitely recommend!Service: Car waxing
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September 2023 by Hilary Moss
Excellent customer service!!!! I’m always satisfied with their quality of work.Service: Full body wash
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August 2023 by Shondra White
I've come here a couple of time and was pleased. This last time I was disappointed. As part of the full service wash, I expected the interior to be cleaned and wiped down with some type of protectant. When I got in my car, the dashboard was still dusty and no protectant/shine. When I ask about it, I was told they don't do that anymore. If that's the case, I won't be back.Services: Full body wash
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August 2023 by Carlos Varela
Dylan was real good, explained me everything about this sparkling car wash experience! Love the results I can see myself coming back with my other cars!!!Service: Full body wash
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July 2023 by Takia White
I really like this place. They take great care of my vehicle and the staff members are kind. Some days are busier than others but worth the wait
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June 2023 by Derrick Mathews
I always wanted to try this place out so excited to finally get a chance to stop by and get my Audi detailed. When I got in the car the interior was still dirty mainly around the door areas I'm not hard to Please so I said no problem I will just wipe it down myself. I notice when I was driving away my windshield wipers were gone so I went back and complained. The manager said ok let me run the video back to see what happened she came back and said well your wipers were on auto and they came on while we ran it through the wash. So I was like ok what does that mean she said well next time you will know to turn them off. I was like ok so it's my fault? She says well there is a sigh saying turn them off. No sorry or nothing keep in mind this was my first time here I thought it was a true hand wash and didn't know to turn them off. Long story short I had to go buy new wipers 50.00 and had a car that wasn't fully clean for 32.00 over 80.00 dollars later I'm upset and will not return.
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June 2023 by stacy bell
Once my suv came out of car wash, parked my car in overflow directly in a pot whole with mud. Complained to manager that I now have muddy water splashed underneath my wheel well that was never there until I left. Manager stated that that was already Mudd. I stated if so, that's why I came here so you can get it off. After going back and forth as a paying customer should do is complain, but according to them, I was supposed to be nice with no emotions. Bottom line, no tip given because towel guys walked away from my car before I could reach in my pocket. Thank you fornthe terrible car wash, will wash my own car regardless if I'm in a rush..TERRIBLE, JUST TERRIBLE..Services: Vacuuming
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May 2023 by Donald Simelton
Had another great experience at Sparkling Image. I was on my way to church on this past Sunday and wanted to get my truck washed. I was in a hurry so I went thru the express lane because there were a lot of customers and it seemed as thought they were short staffed. I was impressed that the manager, Crystal, came out and worked every station in order to get the customers in and out while ensuring that the job was completed with satisfaction. I was highly impressed with her anxiousness to satisfy the needs of the customer. Also, I must give Nikki her accolades for taking care of my vehicle each time I visit. She exclusively details my truck and is highly attentive to detail as though my truck is her very own. She always has a pleasant demeanor and a friendly smile when I ask her to take care of my vehicle. Love this place so much that I became an unlimited wash club member. Keep up the good work!!Services: Full body wash
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April 2023 by Teri Evers Gibson
Don’t come here if all you want is to go through with exterior only. They let all of the interior go through which is already causing a backup first. Just to have you sit and wait for the front to complete their interior part. 30 min later and I’m still waiting. No logic to how they flow the cars. Waiting for my turn and the whole wash is stopped again to wait for the front to clear. UnbelievableService: Full body wash