8AM - 4:30PM
322 Main St, Baxter“The various people we have interacted with at The West Jackson branch have always been pleasant to work with and helpful. They were especially helpful with handling of my dad's account after his death a few years ago.The website is not as easy to use as we would like, but we are able to manage automatic payments and do the most common things we need.In a recent trip through the drive-thru Kaitlyn was very efficient and pleasant to work with.”
8:30AM - 4:30PM
744 S Willow Ave, Cookeville“Matthew is very good at his job. He makes every customer feel welcome and never rushed. He is willing to answer any questions and is very knowledgeable. I appreciate his help as always. Also appreciate Donna helping me to get a time set up to come in. All of the staff is always very friendly.”
“This is by far our best bank experience in years! Really friendly service. Professional, great communication and an overall great experience from getting our home mortgage to setting up our bank accounts. We highly recommend First Bank! Great customer service by some pretty great employees!”
“We just have to compliment the best services done for us yesterday by Jennifer Brooks.She had most everything ready when we got there. We had been hacked and she was so understanding and helpful. Thanks for having such wonderful customer service. We appreciate your expertise and caring services. The Wileys”
“This is the best bank in Cookeville! They make you feel welcome and treat you like family. I love the fact that they care so much for their customers, and always go above and beyond to show appreciation for your business. Kelly leads a great team! I want to personally thank Julie, Tammy, and Monica for always being so kind, and pleasant to work with!”
“I am working with One Bank on a new construction loan; the service continues to be outstanding. We are working with Tammy Begley; she has been wonderful to work with through this process. If I have a question about the loan Tammy never makes me feel I am asking a silly question. Tammy responds to my emails in a timely manner.Tammy “kicked it up a notch” by meeting us on the job site to take a tour of the house. If you are looking for a great bank, be sure to check out One Bank. One Bank is our new bank for all of our banking needs.”
“I started the account process online but ran out of the willpower to complete the process on my own with everything else going on with my move.Enter Cody, who solved all of my issues in about 10 minutes flat and with welcoming and friendly customer service skills. He provided me with all the tools I needed to get my account started, including things I didn't even think about like a direct deposit letter. He treated me like a human, not a number and made my transition to a local TN credit union an easy one.”
8AM - 4:30PM
123 N Willow Ave, Cookeville“I didn't think I could ever say that I loved working with a bank but I can say this bank is AMAZING to work with. I started a business in Cookeville and decided to do my business checking account with them. When I walk in the door, they always remember who I am and take care of me quickly. I don't even have to fill out a deposit slip. They just take care of everything for me. I highly recommend them!!”
“Today I received an incredibly helpful and friendly interaction with this branch getting me assistance with my account and helping me with all my questions. It was a fun and productive phone call.”
“My experience has always been positive with The Tennessee Credit Union. Last week, however, Amy, helped me by going above and beyond to help me with all my needs. She was professional, kind, and was helpful in many ways. She was patient with me and provided excellent follow up!”
“Great company who cares about working for you and all your banking needs. Whether its checking, home loan, or business investment they can cover any area you need and goes above and beyond to make it happen.”
8AM - 4:30PM
228 E Broad St Suite 110, Cookeville“Whenever I have gone to this bank they have treated me with kindness and always willing to clarify my doubts with any procedure, their professionalism and knowledge is noticeable, it is also a great advantage for their Spanish-speaking clients that they have a bilingual person, Ms. . Emma is always willing to help with the translation when doing any paperwork. For me it is an excellent bank also because it has the best interest rates on the market. I highly recommend it.”
“I love Citizens Bank & everyone there. My favorite is Shelly Haggard. They make you feel like family & they really care about you. They truly go out of their way to help you.”
8:30AM - 5PM
1080 Interstate Dr, Cookeville“I've been banking here for years. Since I was fresh out of high school and the ladies here are all such sweet hearts and very professional. Love this place.”
8AM - 4:30PM
412 S Jefferson Ave, Cookeville“We were in there today and they went out of their way to help us resolve a situation which wasn't their responsibility. THE BEST customer service! Thanks again!”
“I have been with this bank which was previously Bank of Putnam County for almost 20 years and they have always been a great place to go and are willing to go above and beyond to help. I would recommend this bank over any other bank I've ever belonged to before.”
8:30AM - 4PM
10 W Broad St, Cookeville“I was helped by Mr Littrel and he was very quick, competent, and cordial with his work. I cannot praise his work enough. I would recommend this regions to anyone out there looking for a bank.”
Open 24 hours
1050 S Willow Ave, Cookeville“Tricky exiting to the left. Address is listed as Willow Avenue, but entrance and exit are both on Interstate Drive. Drive thru is the only location in town that is open on Saturdays (9-12).”
8:30AM - 4PM
790 S Jefferson Ave, Cookeville“The tellers are absolutely wonderful at this branch. I go out of my way to go to this location, even if getting into the parking lot is a bit tricky during traffic congestion.”
Open 24 hours
10 W Broad St, Cookeville“Used to bank here here for years. The tellers are pretty friendly and customer service is good along with good parking. They had remolded this branch several years ago which really helped.- Plenty of parking. Be safe though because it can have heavy traffic at times.- The drive thru gets busy, but there is plenty of lanes. Just look for the “Open” lit signs for which lanes are ready for you.- What I’m not happy with was the personal and business account fees and the way the transaction fees were handled for the checks in the deposits. Those fees really added up each month. And, the rates seem to keep jumping up every so often.”
8:30AM - 5PM
2 W Jackson St, CookevilleOpen 24 hours
790 S Jefferson Ave, Cookeville
“I have been a customer of this bank for more than twenty 20) years. I went to this branch in Sparta, TN. because my son lives there and it was more convenient to go to this branch than the one I live close to. I went through the drive thru, a teller named Cara waited on me, she was friendly, respectful, efficient, and very helpful. Answered all of my questions, asked me if she could help me with any other issues and was very kind to me after the transactions I had made were completed. Truly, Five Star (*****) customer service, from start to finish. Thank You Very Much for being the BEST Bank in business in my opinion.”