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November 2023 by Joseph Van Wagner
Place is great, I was in and out in ten minutes with handling my international drivers license. So the staff were friendly and very helpful.
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October 2023 by KM B.
Apparently I fell victim to the same rude front desk assistant, Karen, the other two reviewers did. I had also interacted with her previously where it seemed she was incredibly put out to assist with the notarization of a document. It's a shame because AAA locations have a reputation for being kind and helpful, an alternative to Driver Services. Well, not here.
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September 2023 by Eric Hoffmon
Very prompt and efficient service to get my international drivers permit.
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September 2023 by Michele M.
Well I'd like to add my 1 star review to Brian's. I didn't read the review before I made my phone call - just saw 1 star. I made a phone to obtain info. My simple question answered with 'I don't know where you got that idea' with a condescending tone. Wow!
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August 2023 by Cathy R.
Locked my keys in my car. Called Triple A and no one answered after 45 minutes, while using the gas station attendant's phone for that length of time. Decided to cancel my membership after that sorry experience. If they can't answer during an emergency, what's the use?
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July 2023 by H P
Really sad when the one few times I tried to use one of my membership benefits they didn't even have a notary on site! Very sad really no reason to have a membership anymore.
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July 2023 by Brian J.
Worst piece of trash customer service I have maybe ever had. The main lady is intentionally so incredibly rude with anyone who walks through those doors or calls. I hope this place goes out of business and she never gets hired anywhere again. What a horrible grumpy human.
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April 2023 by Laura Tanner
Karin was wonderful and very informative. Would highly recommend AAA and Karin to help you.
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January 2023 by leisl mccrea
Got my international driver's license there fast and cheap! Awesome service
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December 2022 by Chris Saldana
Called to get help with a locked out car with my information inside. Guy on the phone just transferred me to make a new membership despite my family being with AAA for over 30 years. Now I'm back $140 because your employee wasn't interested in digging a little deeper to help out.
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September 2022 by Melissa Penix
I am reviewing my experience with AAA Auto Club. Last month, l had a flat tire and phoned AAA. I waited 10 minutes to speak with someone and gave my location and was told a tow service would call when they were on their way. After 30 minutes, no call. I phoned again and held 10 minutes and told the same thing until l waited two hours. My son drove across town to help me after being left strained by AAA. I phoned to complain the next day and held again 10 minutes and was told to call another number and held again. I got frustrated and hung up. Eventually after reporting my experience to BBB, l asked AAA to refund my membership dues. They told me it was not their policy.
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July 2022 by Mj Maness
This AAA location is fabulous!! Karin was outstanding!! She mapped outscenic routes for us to get from Franklin TN to Okla City. She highlighted 2 scenic routes for us on a map. She recommended one - other one was 2 lanes only. We agreed with her choice. She made a booklet with details instructions. WOW!! We wish OKC AAA would do this kind of service. They don't even keep maps. YAY KAREN!!
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July 2022 by Robert Maness
I wish we in (Oklahoma city) had a place as helpful as this, I was just in the AAA In okc they would not help me at all .Karin in Tennessee was very nice and very helpful gave me excellent service. Please tell your people in OK they need to be better. Thank you Cool Springs AAA.
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July 2022 by ill dose
Truck went down l wait from 12pm til 9pm call another company just sad service. No calls to let you know they canceled just all day in 90 degree heat.
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March 2022 by Caleb Cook
Wrong hours listed - showed up 30 minutes before closing time and doors were locked.
