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December 2023 by Holly R.
Love Costco! Always helpful. Great value. The gas is so much cheaper than Franklin that with just regular amount of driving it would pay for the membership. It is also very high quality gas.
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December 2023 by Nicole P.
I lost my handicap plaque in the Costco parking lot 2-days ago. When I asked to see if anyone surrendered it, the man behind the membership desk said he threw it away. I just feel a kind human being would have kept it as a lost and found item. He wasn't apologetic at all :(
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November 2023 by Rachel L.
Who doesn't love Costco? This location is no different. They literally have it all! Toilet paper to last you years at a time, tires, produce and the most random gifts.This location is probably my favorite one I've been to yet.... very well organized and the layout just makes sense. Great meat and seafood selection, literally anything you can think of, they have.Sometimes I go and load up on everything, sometimes I literally walk out with the largest package of hot sauce and feta cheese and nothing else. Always a gamble.Only downer, parking. But that's cause everyone else loves the place as much as I do.
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November 2023 by Kristin Williamson
Great service! Steven was extremely generous to help us as we're from out of town! Got our tire fixed and on the road quickly!
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November 2023 by Jake Simms
The employees are very courteous and professional.
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September 2023 by Doug G.
Oh Costco, you have my heart...and I will gladly continue to give $60 per year so I can spend hundreds of dollars monthly on things I never knew I needed in bulk. This Costco is situated in Brentwood/Cool Springs/Franklin area and has to be one of the sweetest locations I have have visited. It has all your standard areas including pharmacy, tire center, photos, electronics, gas station, etc...but this spot has the added luxury of a car wash and solid sized liquor store. My only complaint with the liquor store is they don't sell Kirkland branded booze, which is lame...but that is on TN, not Costco. In addition to all that they offer, the service has always stellar at this location. From entry to the service desk, in the aisles, food counter and all the way to the exit...the folks that work at this location are friendly and helpful! Store is always well stocked, clean and is in good condition. Overall, I am a fan of Costco and a constant at this location!
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September 2023 by Cheryl W.
I love Costco. They have good quality products at great prices. And they have a very good return policy.
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September 2023 by Christina E.
CAR WASH REVIEW ONLY - please update it! $7.99 isn't a deal if it doesn't work! The front of the car doesn't look like it got sprayed at all! It's been like this for awhile, each time I try it out hoping it's gotten fixed/better... and it hasn't.
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September 2023 by Jessica D.
I spent several hours shopping only to be denied purchase because the membership expired. It's a business membership with several employees. I'm not authorized to renew it but happy to tell the owner to do so. I asked if they could make an exception but nope. Horrible customer service. Funny I was able to get gas as a one time exception but not purchase goods for the business. I'll be sure to let the owner know to obtain a membership at Sam's Club instead.
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July 2023 by Kati C.
Nothing wrong with this place , I'm just kinda over Costco . There's 900 million zombies walking around in here .. you find something you like and they discontinue it .. their clothes selection sucks ! Step it up Costco
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June 2023 by Jenny Justus
Ian and Steve were incredible. They went above and beyond and gave amazing service. They genuinely care and I feel very safe trusting them with my family’s vehicle. Thank you guys!
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June 2023 by Dee Y.
My family and I decided we would give it a try after being faithful Sam's Club members for over 20 years. We arrived and were provided a visitor pass to look around but not actually purchase items. To purchase we would need to purchase a full membership. So my initial thought was wow it feels disorganized and items were not grouped together at the door. For example, there were clothes, wine, food, etc right at the door. It felt disorganized and overwhelming. I am use to entering Sam's to a more open structured area. As we walked around we kept saying this is the exact stuff at Sam's and never figured out the hype. Plus the prices were about the same! We actually priced a few items at both stores and there were close to the same. Perhaps I missed it, but I didn't see rotisserie chickens that we love at Sam's. Plus the bakery section seemed basic without the beautiful cakes, cupcakes, and breads at Sam's. After walking around we realized we ate too loyal to Sam's and don't think Costco is the change we were looking for. Do we left and headed right back to our Sam's!
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May 2023 by Steve S.
This is a Costco like most Costcos. A big warehouse store with wide array of products. We wanted to stop by for fresh fish and we picked up Chilean sea bass as well as some wine, shrimp, hard seltzer, live plants, coffee and on and on.The selection is good, most prices are very good. We really like Costco!
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December 2022 by Matthew Adkins
Bought brand new tires for my wife’s 4Runner, very satisfied with the tires. Upset that the crew members left a lug nut completely off the front passenger tire and sent my wife driving home unsafe. Not to mention left the lug nut in the driver seat.
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October 2022 by Paul
Interstate batteries on the shelf, self install only and at a good price. I'm ok with that.