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September 2025 by Billy Hell
After 28 years plus of being with State Farm and never missing a payment I was dropped for reporting a tree branch poking a hole in my roof. The agent never warned me I could be dropped. When I was dropped they never called to let me know. When I called them they did note that they saw I was canceled. I also carred 4 cars with them. When State Farm dropped my home owners (and made it impossible to get new home owners) I dropped all my cars with State Farm. Here are all the issues I had with this agency:
1. My Ford Excursion insurance was canceled without my consent or letting me know. I drove across the country and did not know my insurance had been suspended. I only found out when I logged on to the site to check something. When I called Peggy she apologized and said she would turn it back on. This was not due to late payment or any request. This was something she did on her own. I was upset about it.
2. I received an insurance card for an RAV4 and a bill of $372.24. I never owned a RAV4 or profited a VIN (even though the policy had a VIN). I contacted Peggy to refund the amount and notified her that I never owned a RAV4.
3. All our policies were canceled after I called Peggy to state my checking account had been compromised and provided updated billing info. I spent time on the phone with Peggy to make sure she had all the information needed to update the auto-billing. I was assured everything was updated and there would be no lapse in the auto pay. A few weeks later, I received cancelations on all my policies. I had to call your office and talk to Peggy again to get all my policies reinstated.
4. My homeowner's insurance was canceled. I was notified via the US mail. When I called Peggy, she said she had seen the cancellation come through. I used your office because I knew you went to high school with Angela, and I felt your office would take care of me. I think that you should not only help me with my insurance purchases and payments but also advise me. I had no idea the insurance business had changed so radically over the last couple of years and using it to fix a hole in my roof could result in loss of homeowners. If I had been advised of this, I would have paid out of pocket. We thought we were doing the responsible thing. Instead, they not only dropped our homeowners, but it was almost impossible to find new insurance because of it. Because State Farm dropped us, every agent I contacted could not insure my house. I ultimately found one agent that did insure us at almost triple the price. This was after weeks of work. Unfortunately, your office didn't even call me to inform me about the cancellation.
5. After securing homeowners insurance, I moved all my cars. I called Peggy multiple times about this. I told her I had paid $400 on the 2nd of the month to Farm Bureau so that I would be covered. I noted that the cars were still showing on the site. Peggy said she would take care of it. I talked with Peggy about how I could not get homeowners without moving my cars as well. Peggy said she understood. Then, I called back and spoke to someone else (Griffin?) to notify them about this and to make sure the cars were removed. I was assured this was noted, and he would talk to Peggy. There was another call after this. I am thorough with issues like this and made myself very clear. I will monitor the State Farm site to verify changes have been made. After all of this, Peggy responded that she wasn't aware I wanted to remove my car policies (1/30/25). There is a severe disconnect between what she says and what she does.
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August 2025 by Roddy Richardson
Dejuan has been my agent for 5-6 years now. His agency is extremely reliable, responsive and friendly. Great coverage options with competitive rates on auto, renters, home, life and more.
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August 2025 by Jelisha Jordan
Dejuan is an exceptional person!!!! Always there to answer any questions. Highly recommended!!!!
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July 2025 by inspirationalcashtalks
Excellent company to do business with. Dejuan and his team are amazing and very informative. Highly recommend!
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June 2025 by rodrick harris
What can I say, besides excellent service. Very compassionate and understanding. Would definitely recommend!
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June 2025 by KingGreen\u0026Gold
I highly recommend this young man , he’s very professional.
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May 2025 by Tiare Douglas
I have been a State Farm customer for almost 20 years. Dejuan Buford and his staff are amazing and make sure you are taking care and satisfied. I highly recommend State Farm for your insurance coverage.
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April 2025 by James Hasson
Dannie did a great job finding and providing the info to show my storage company that stuff in my unit was insured. Great service as usual.
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September 2024 by Behzad Hasan
Thank you for all you do Miss Peggy. Great customer service.
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August 2024 by Andre D.
Dejaun and his team are always on point, and they offer great guidance on the correct life insurance products for my family. Dejaun Buford is the consummate professional and is very responsive. Highly recommend.
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August 2024 by Degu Sirba
Excellent
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August 2024 by Abby Hunt
Griffin was a great agent! Super helpful getting me set up.
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August 2024 by Martin Currie
Excellent customer service, very knowledgeable of insurance products and extremely friendly. The rates were not bad either; but rates come after proper coverage is established. Elisha and DeJuan are great.
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August 2024 by Kaitlin Carl
I could not have had a better experience! Griffin was very knowledgeable and was able to answer all of my questions. The whole staff was extremely friendly and I highly recommend Dejuan Buford’s office to anybody looking for insurance!
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August 2024 by Lynne Clay
I called for a quote and I had the best conversation with Elisha Clark. She was very thorough and was going the extra mile to find me savings. Very helpful. Dejuan Buford is an awesome person. Glad that I switched over to this wonderful team.
