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April 2024 by Sabrina Porter
First time in a dunkin. At home, they're just part of the gas station. But I thought I'd like to give it a try.Will likely not be doing that again. Ordered a Chai latte and an original glazed donut. I've had airport lattes with better flavor, and the donut was mediocre at best. It's definitely not worth $7.50, but do as you will.
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March 2024 by Justus Hughes
The woman at the counter was extremely rude and made me feel like I was a complete inconvenience for being there. Some very clear animosity between the cashier and the drive through staff.
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February 2024 by Annie Rosengarten
Drive through is rough. Not a cheerful crowd. A bit depressing of an experience.
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February 2024 by David Bell
Rude in the drive thru. No thanks
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February 2024 by Arunprasad Manoharan
Decent breakfast sandwiches and coffee, not a fan of donuts.
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February 2024 by Benjamin Hardin
Waited 30 minutes inside as the 4th customer in the line.
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February 2024 by Kimberly Cash
Cashier was in a bad mood when she was called to the register to assist us. The donuts were sub-par and my Husband's hot chocolate was very hot but poorly made.
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December 2023 by Catherine Wiggs
Honestly, I don’t know where to begin with this. This morning circa 11:20am me and my friend went to our local Dunkin. We both mobile ordered. When we got to the window, the lady said she didn’t have my order because it didn’t go through. She asked for the receipt so I showed it to her via email (I did my order as a guest so it wasn’t in the app) confirming it showing the correct store and everything. She I like not make my order because it wasn’t in the app. My caring friend who is more confrontational than I am parked the car and we marched inside. My friend explained the situation, and they said they didn’t know what to do so they got the manager. The manager told the girl to make the order, as this issue has been happening a lot recently. The worker rolled her eyes and continued to make orders. I waited another 15 minutes. People were just standing around at the front, not seeming to care whatsoever. This is not good customer service. My food finally came out from another lady and i mentioned I had ordered a drink and she very rudely said it was getting made. My drink was in fact NOT being made. So, 5 minutes go by and someone FINALLY asks what i’m waiting on. The original girl made my drink after she had put it off til the very end. They also got my food order wrong and my friend’s croissant was burned black. If you’re going to mess up at least be kind and make an effort to fix your mess. It’s the Christmas season maybe be a little joyful and kind. I will not be going back to that Dunkin. Starbucks 4L
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December 2023 by Tara W.
Dunkin’ Donuts in Brentwood: Where is the owner? The Management? Read your reviews. The service here is lousy. When I tried to order, another guy tells me, “We’re out of donuts for the day.” What?! He repeats. It was only 3:15 on a Monday. How about you reduce the hodge podge menu and actually serve donuts. Ridiculous.
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December 2023 by Candace Westerwelle
"Dunkin DONUTS" but no donuts to sell because of Christmas parties? Great job on your food cost trophy but maybe you can celebrate by upping the par to accommodate your customers and Christmas parties.
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November 2023 by N Rumi
When I go there (usually it’s Saturday or Sunday afternoon), they do not have many options. They only had sugar coated center of the donuts. A bit disappointed.
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November 2023 by Chase P
Please stop listing things on the menu that your location does not sell. You should remove the Nitro Cold Brew from the menu.
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November 2023 by Marnie Stab
Sad for Dunkin. This is the nastiest Dunkin I have been to. The staff look dirty and I would imagine this is a representation of the cleanliness of the facility food and drink. They could barely make an effort to speak “can I take your order” . Will not be going here.
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November 2023 by Tonya Lynne C.
One of my favorite songs right now is NOPE by Supa. I couldn't think of anything else but that chorus during my "experience" at this Dunkin', Nope, nope, nope, NOPE. That sums up this Dunkin' No donuts, no sugar, no clean spots, no service...nope, nope, nope. Nope.The slogan Dunkin' keeps you running...yes, it does keep you running away from this one. TRUST the reviews! Don't come here. I thought...it's coffee so how can that be an unpleasant experience. It was disgusting inside, disgusting attitudes, and a negative experience all around. You walk in to be greeted by empty donut racks at the door. See my pics. It was around 11am when we came in and they were out of everything except for 3 chocolate donuts stuffed with buttercream, two vanilla cream, and a dozen jelly. My mom got a vanilla cream and it was so old the donut CRUNCHED when she bit into it. YUCK!They said, we don't usually have any donuts. Um excuse me. We asked when they closed and they said late tonight. They told us we just make sandwiches and coffee once we run out of donuts. Donuts is in your name...um you should probably keep donuts stocked at least in the AM. Like so many others reviewed, it takes 10 minutes to get black coffee. Not because they had to make it, but because the priority of the employees was making a decision what movie they were going to watch vs making orders. All of this was with an empty store. Now I know why the store was empty. This Dunkin' if you can call it that, gives Dunkin' a bad bad name. Really does NOT represent the brand well at all. Corporate needs to come take a look and quickly!! Where is under cover boss when you need them. Don't waste your time here and go to one of the others in the area.
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October 2023 by Elton Clark
This place is a severe disappointment. Their selection of displayed food is dismal. It is like the owners don't care if they have a good selection of food there or not which is sad when one thinks about how affluent the surrounding area is. The food service part should be shut down with the drive thru only serving coffees. Would be doing everyone a favor.
