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April 2024 by Robert H.
Had a bit of an emergency with my car and I could not have asked for better service. Thanks to Roy our car was fixed in less than 24 hours enabling us to make a scheduled trip out of town. Thank you Roy and Firestone for understanding our problem and giving us excellent service.
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February 2024 by Tracy Roberts
For the past 15 years, Tim & the people at Firestone Brentwood have always been super-informative about the repairs they are making to my car as well as giving me pertinent suggestions for upcoming maintenance. I can trust my car will be in & out in a timely manner and I could not be any happier with their work & customer service.
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February 2024 by Amy and Ellis Ishee
Had to drop my truck off without an appointment and over a two day period, Chris and the team worked to get me the information I needed and, most importantly, work done on my truck. Appreciated the communication and flexibility.
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February 2024 by Pat Smith
Outstanding service and employees
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February 2024 by Bill McConnell
Worked me in with very short notice to plug a tire with a screw in it. Timely and good service. Great team of folks at this store. Thank you!
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February 2024 by Chrissy
They were able to quickly align the wheels on my Tesla Model S, which is something a lot of shops aren’t able to do.
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February 2024 by Christopher Kranick
The folks at the Brentwood location always do a great job for me and are thorough and explain all work done. I have many options on places to take my car for service through the National account for my program car. In the past three years, Firestone at the Brentwood location has been my exclusive service provider and will be moving forward for my current vehicle and the next one that I get in 2024.Keep up the great work! CK
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February 2024 by henry palmer
Had a flat tire and after I visited two different places that were not able to solve the issue in time, I ended at this shop. Not only they had the spare tire I needed available in a couple of hours, also offered me three different brand options, and also were flexible to schedule two appointments that fit perfectly with my schedule. +++
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February 2024 by Tamela Marshall
They have provided the best service to me for over 20 years with 3 different cars.
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January 2024 by Jenny Sanchez
Left my car around 10am this morning for a complete car care, oil change, and wheel alignment/tire rotation. Was told they could not find the wheel lock key. At 1pm I called and left a verbal agreement to perform what they needed. It’s 5:35 and Im still waiting for my car. This is not my regular store, but I work in Brentwood and thought it was easier to leave it while I was at work to get it worked on. Bad idea. I came back to the store at 4:40pm. It’s been nearly an hour waiting. The experience has been so frustrating for me. The lady upfront was nice though.
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January 2024 by Kirk Sutherland
I have been twice to this store in the last 3-4 months. Each time I was turned away with an incorrect diagnoses. The first time I was told that my transmission was bad and that I needed to see another shop. After taking 2 days to get to the shop I was told that my transmission was fine and that my power steering pump was bad. The last time I went I had a loud ticking/knocking sound from my engine. Without even MOVING my van into the shop they called me and told me I needed a new vehicle and my engine was shot with a 'rod knock'. After taking it to another shop because I thought I needed a new engine, I was told that something broke around the timing belt area. I will never be visiting this store again. They are QUICK to take your money if they feel like fixing it and even QUICKER to to turn you away to avoid being a good mechanic and doing the work.
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January 2024 by Holli Walker
Extremely professional employees. Making sure we always understand what and why they are doing to my vehicle. And trying to get my car back to me as soon as possible!
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December 2023 by Michelle Mazzara
I came in at noon on Christmas Eve with 2 nails in my tires. John and Cayce were super friendly. They didn’t have the tire in stock so they called around and found one. One of their colleagues picked it up and they had it installed before closing at 4pm. I was able to my my Christmas Eve plans on time thanks to the Brentwood Firestone team. It was an amazingly painless and easy experience!
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December 2023 by Jeff T.
Total clown show. They sell you a lifetime brake program for $1100 and change all the rules. It only covers the pads and not the labor. They also press you into false repair's using scare tactics. If you don't understand cars, they will scare you into repairs not necessary. Stay away
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November 2023 by Raj K
Great service! Wanted to thank John, Kris and Tim for taking care of me.
