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February 2024 by Janea Newton
Dustin was a great service advisor ??
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February 2024 by Judy
Everyone was very attentive and extremely polite, helpful and professional. They went over everything with me and made sure I knew what was going to be needed in the near future. I am so grateful that I chose this place to get my oil changed.
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February 2024 by Joy Howard
Everyone was very helpful and professional!
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February 2024 by Zachary Ferguson
Staff was super friendly, quick, and knowledgeable 10/10 recommend. Very open and honest about all services.
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December 2023 by Katelin-Jane Tunney
3rd time in 2 weeks I stopped to try to get an oil change for them to tell me “it’s going to be a long wait. we are short staffed try cool springs”.
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December 2023 by Thomas Goldbach
It looks like you really took it up a couple notches in your service since I was llast there about 6 months ago. Everyone was more professional and the service seemed more complete. I just didn't agree to all the extra services the advisor was suggesting.
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November 2023 by Darlene Lester
I was asked to take the company vehicle in for a routine maintenance oil change. Our usual place was booked for the day so I tried this place for the first time. I often feel a little intimidated when visiting the auto shop, but I was pleasantly surprised at how accommodating the employees were. Josh in particular went above and beyond to make sure my vehicle was taken care of! I received great service and didn't have to worry about a thing!Services: Air & cabin filter replacement
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November 2023 by Jessica L.
1000 times YES this is the place to go and trust. My truck sat for too long not running and for some reason fate led me to this Jiffy Lube. They were able to get my truckie back up and running. When other shops quoted me extreme high prices and a lengthy wait time, these gentlemen got the job done in 1 day. When she roared back to life it was like Christmas morning for me. Thank you to whom ever hired Josh, Dustin and Matt. They are Rockstar's and I can never put into words how grateful I am. They are extremely knowledgeable, kind, honest and upfront. They took the time to explain what my Chevy 2500 needed and gave a very honest estimate. Not only are their prices very reasonable, but their customer service and work ethic far exceeds any other mechanic shop I have visited. I have lived in Tennessee for 3 years, I have since lost my Uncle and Grandfather whom always helped me work on my truck so I know a lot about fixing it, but didn't have the right tools here. This truck means everything to me and now I have FINALLY found my go to mechanics that I can trust. Being a single mom it's not always easy finding a mechanic you can trust and not over charge you, but these gentlemen took great care of us and my Truck. I truly am forever grateful. These gentlemen deserve a raise, bonus, paid vacation whatever Jiffy Lube does to show their appreciation to their employees, these 3 gentlemen deserve it all. As long as they are still working at this location I will be a forever customer. Thank you from the bottom of our hearts for everything you have all done, we sincerely appreciate everything.Services: Brakes
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November 2023 by crissy cott
Josh was not friendly. Threw my air filters on the counter when asking if I wanted them replaced. Took longer than it should for the oil change. Then they killed my battery. He came in asking if I was having problems starting my car. No! He then pulled up a truck to jump the car. I will never go here again.Service: Oil change
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October 2023 by Stephen Richardson
I will preface this review with, we typically have OK experiences with Jiffy Lube as a whole. Our tech was great, it seems like the work was done well. However, we were overcharged on an air filter, quoted 31.99 and charged 51.99. This wasn't corrected at the store. The cashier said they gave us a "more expensive" air filter that clearly showed out of stock in their system. Disappointed with this experience, I'll try a different location or different provider for the next go around.Service: Oil change
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October 2023 by Greg Smith
I went to get my oil changed this morning, this big country guy seemed bothered I came in and tried to over charge me for my services. Customer service was terrible.
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September 2023 by Hannah Harless
10/10 amazing. They hired a new staff of kind, patient, knowledgeable, professional people who gave me a quick oil change. I have had bad experiences in other car shops, I’ve been made fun of or spoken to rudely so now I’ll only come here. Thank you!Service: Oil change
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September 2023 by Gina Rhodes-Haynes
My most recent visit to Jiffy Lube was so much better than it has been over the past few years. If it’s new management, then it’s working!!Services: Tires
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August 2023 by Jackie B.
The service was great; there is a new crew with excellent customer care. Please note however I am rating on the service only. The waiting area and bathroom need serious cleaning (and sanitizing), it was really really bad. That said, this business is to service cars so would be unfair to rate the cleanliness of the environment (especially of an auto shop). That said, hopefully this is something they can work on- having a cleaning crew come in once a week should not break the bank and will likely improve ratings.Services: Air & cabin filter replacement
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August 2023 by John S.
In the middle. I've been there a few times for service and it seems great sofar. The worse issue I see is no one answering when calling. I have tried At different times on different days and they just ignore the phone it seems. They need to show value by answering when calling. I call over and over and still no answer. That's poor customer service.
