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March 2024 by Todd Awesome
My prescription was called in 10 days ago. It has yet to be filled. I know they have it in stock. Why does it take 10+ days to fill a prescription they already have in stock? This place is terrible.
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March 2024 by joseph wright
Won't answer phone
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March 2024 by Amy Wildmon
Liars. Text messages sent when meds are ready but when u get there the short, heavier female pharmacist will lie and say its not done. Until you pull out your phone. Lazy. Why work?? Rude woman! Pharmacy board will be hearing from me about her!!Never answers the phone either so u are forced to drive there for norhing.
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October 2023 by Sarah T.
I just left this location. The manager came over the loud speaker to tell an associate to get off of her phone. He called her out by name. I shop at this Kroger at least twice a week and this particular associate is 100% attentive and kind. As a customer I was WAY more uncomfortable with the managers actions than seeing an employee in their phone. And, I've never seen this girl on her phone. Please have better management skills. That's embarrassing leadership. Thanks!
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September 2023 by David Powell
My wife and I came down with Covid at the same time, so we went to this Kroger pharmacy this time because it was close and had a drive-thru to get our prescriptions. Never again! It took almost three hours to get our prescriptions filled. Not only that, but the PRN that wrote the prescriptions made a very obvious mistake (four of an inhaler spacer instead of two, it's basically a plastic tube) and, instead of calling the prescriber to question it, or letting us decide to take the extras or not, they blindly sold it to us. How much for two useless plastic tubes? $84!I tried to call them when we got home, but nobody would answer. I let it ring for over 10 minutes solid. I tried again just before closing time and after about 5 minutes someone finally answered. She remembered us and remembered the mistake, but said there was "nothing they could do about it". She just wanted to "get our medicine to us as quickly as possible". Note that when we finally did get our medicine, it was about 5 minutes before they were scheduled to close for lunch. Coincidence?On top of all of this, I figured out that the same meds at Publix across the street (who also has a drive-thru) would have cost about a third of what we paid at Kroger!Like I said earlier, never again!
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September 2023 by Meklit Woldemariam
They never answer the phone and are rude when you try to respectfully ask questions.
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August 2023 by Nolensville Historical Society
This is absolutely the worst pharmacy I've ever used. Tried for 39 minutes and nobody picked up the phone! I'm done with them and going to Publix
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April 2023 by Jada T.
So good it's very good fairy good store I recommend you going there it's very amazing cool and nice smelling five out of five
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March 2023 by Devynn Hall
I’ve seen they have had issues finding a full staff, so it’s to be expected some wait times have happened occasionally. You can only expect so much when it’s only two or three people back there. That being said, they’ve always been very polite and helpful with me.Also, to address a complaint another reviewer had: I have also gotten texts for a prescription being ready when they weren’t. I assume it’s an automated thing they can’t help. So I just started calling in to check if they’re ready. Easy fix on my end.
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March 2023 by Will Moreland
This is the worst pharmacy I have ever been to. The staff is completely careless and rude. I am a type 1 diabetic and not once, but twice they have sent me alerts saying my insulin was ready only for that not to be the case when I get there. And all they can seem to offer up at that point are insincere apologies.Upon seeing the amount of other 1 star reviews, it appears that this has been everyone's experience. Worst pharmacy in the entire country.
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March 2023 by G P
The worst. So rude. Never fill prescription on time. Wait time 30 minutes. Hang up on you.
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January 2023 by Bill Novak
Always professional and helpful. They have had staffing issues since covid, so you can write off most of the 1 star ratings. From my perspective anyway
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December 2022 by April Simpson Hunt
It's been so hit or miss here. Love about half of the staff and they've gone above and beyond and been super helpful.The other half of the time is so dreadful though, that it ruins my overall opinion and review.Today for example: Dr called in a controlled medication which can only be filled every 30 days, early. They said that it would be ready several days ago, which surprised me. When I called to double-check, they acted as though I should have just somehow intuitively known that it wouldn't be filled - Even if their system was the one that told me to come get it.So I waited until the day before it's due (yesterday) to ensure that it would be filled for my aunt this AM, as it is her last day of medication for the month, NONE in bottle left.Long story short, I waited well over an hour and a half, coming up three separate times and being told that it was almost ready. The last time up at the counter, I could see it sitting in the basket and the cashier went to grab it for me, but the pharmacist told him no, that we should wait until my aunt has absolutely zero medication in her system, and pick it up tomorrow. I'm not upset about the regulations as they are. Although I know by now that promises kept override it if need be. Still, 30 days of medication is 30 days of medication. This isn't even for me, it's for my elderly aunt that I care for. It is not convenient or appropriate for her to have a day where she is stressing and doesn't have any medications, before I can go pick it up, if I'm even able. Please fix your pharmacy issues!
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November 2022 by Sky Thresher
One of the worst experiences I have ever had with a pharmacy, my prescription was held back for an entire week. I cannot skip doses of my medication but they still did nothing to help me, will be changing my pharmacy, I highly recommend you stay away from this one.
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October 2022 by Kayla S.
I used to have a 5 star review for this store I posted a few years ago. I just deleted it because it has gone extremely downhill. Changing to 1 star. Would give negative stars if I could I am so over Kroger!!! For months our pharmacy has been short staffed, which I totally understand because I work at in staffing. I dread picking up my prescriptions because every time I do it takes more than 30 minutes. More times than not the drive-through window is closed. Today I am extremely sick so my doctor called a prescription in for me. I called to check on the status and they were closed for lunch. I called back at 1:30 when they open for lunch, I was waiting on somebody to answer for an hour and 15 minutes before I decided to get in my car and drive up there myself. Since I'm sick I thought I would go through the drive-through window, I was wrong it's closed again. I finally go in line wait another 20 to 30 minutes for someone to ask me what I need. I told them that I have been on hold (and at the time still was, showed her my phone with an hour and 40 minute wait time) all the girl could say was sorry she just got there. I told them I'm extremely sick and I need my prescription, they told me I will have to wait an hour which would have been fine if they would have answered the phone and told me that then instead of me driving up there to get an answer. so now I sit and wait in my car, extremely sick just wanting to lie in bed but instead I'm still waiting on a prescription. This has gotten out of hand and I am ready to switch pharmacies I absolutely cannot wait 30 minutes every time I need to pick up a prescription. I understand being short staffed, but the lack of concern, care, and customer service is absolutely horrendous at this store. Where did their good employees go??? Oh wait, I've seen most of them at Publix.....
