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November 2023 by John Slinger
Travis was an absolute pleasure to deal with. He was very knowledgeable and answered all our questions satisfactorily without being pushy. I wouldn’t hesitate to recommend Mattress Firm to anyone.Thanks so much!John and Debbie Slinger
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November 2023 by Randy Harmon
Juan was super knowledgeable and was not pushy. We saw and tested a large variety of mattresses and bases and came away with the best solution for us. Thanks for the military discount too!
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October 2023 by Jenny Forster
BJ was caring and attentive to our needs. He helped us pick out the best products for us. Highly recommend him! Very knowledgeable! Thank you BJ you’re awesome!!!
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August 2023 by Susan Lance
Greg was so knowledgeable & helpful with our decision. He is genuine & an excellent representative for Mattress Firm. What a great asset you have there. Good for you!
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August 2023 by Adam Scott
I had a fantastic experience buying an excellent product at a reasonable price. Travis, the manager at the store on Moore's Lane in Franklin, was attentive, professional and very helpful with my purchase/delivery set-up of a new, thinner mattress and a thin box spring for my mobility-limited mother. Austin and Monty, who delivered the mattress and box spring two days later as arranged, were efficient, respectful and professional. The tracker app provided welcome peace of mind for myself and for my mother. Highest recommendation. Job excellently done!
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August 2023 by Nelson Ferrari
The staff (specifically BJ) is very knowledgeable, patient, and attentive. He helped me choose the right mattress for my needs with a couple of relevant questions.After the selection was done, he explained the next steps until the delivery and in the (unlikely) case that I have to replace or return the mattress.The entire process was quick without being rushed.I cannot wait to sleep in my new mattress!
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August 2023 by Tina J
I was in a time crunch to get a bed and adjustable base for my father to go into assisted living. I called ahead and was able to confirm they had options for my needs in stock. I showed up made selections and scheduled delivery. I was even able to get a competitor discount. Five star experience
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July 2023 by Clement Moses
First time visit to this Mattress Firm store ? it was a pleasant experience.. the store associate (Greg) helped us by explaining the different bed types and discounts.. we purchased the Serta Perfect Sleeper ?️ Extra Firm mattress.. overall it was a great experience for us and will definitely recommend mattress firm to others..??
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July 2023 by Morris Bass
Purchased a new mattress and was impressed by Travis and BJ. They walked me through a thorough process to dial in the best mattress for me. Great prices, ease of delivery and easy buying decision.
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July 2023 by Leah Krueger
This was the first time my partner and I have ever gone Mattress Shopping and it was amazing! We were in and out with a great deal and new bed within 15 minutes. Juan made it quick and painless while he guided us around the floor to beds that matched the comfort/feel we described.
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July 2023 by Steve Quarles
We are extremely satisfied with the quality of the product and attention that the sales person gave us. We highly recommend the Mattress Firm store on Moores Lane in Brentwood.
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June 2023 by sonya frank
I always have a pleasant experience with Mattress Firm. This is our third bed to purchase over the years and the customer service and delivery has been exceptional. A shout out to the store manager Travis who helped me in the Franklin location. He was VERY INFORMATIVE and patient in helping me select the perfect fit based on my needs.
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May 2023 by blkhrs7
Update: A representative of this store promptly reached out to me regarding my issue stated below. They took care of the problem to my satisfaction. Therefore, I’m changing my 2 star rating to 4 stars. Summary….The corporate website provided inaccurate information, however this particular store provided fast and excellent customer service. I would recommend this store to anyone shopping for a mattress.Original review:Had a great experience that was fast and friendly when purchasing a twin mattress at the store. The mattress quality is appropriate given the price.There were no twins on the sales floor to view. When I got it home a few mins ago and took it out of the plastic, it looked narrower and shorter than other twins. When laying on it, my feet hung a couple inches over the end when using a pillow (I’m only 5’9”). I measured the mattress by placing a tape underneath it to ensure accuracy. Standard twin size: 38”x75”. The advertised Mattress Firm dimensions: 39”x75”. Actual dimensions: 36.75”x73” (37.75” x74” if you include the thick seem on the edge, which is not part of the usable mattress surface). Two inches too short and not what was advertised.If I wanted a smaller mattress, I would’ve purchased a youth size twin. M.F. return policy is 20% restock fee and items can only be returned after 30 days. I will try to return it later. Either way, I am not happy with my purchase or the waste of my time.
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April 2023 by Kelly Gotkin
Travis helped me pick out a mattress, box spring, and bed frame for my guest bedroom. He did an excellent job of helping me balance budget and comfort, particularly with the fact that my mom is going to be my first guest in mind. He was attentive and knowledgeable without being at all pushy or trying to upsell me. Very simple, pleasant process and I would definitely shop here again
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April 2023 by Lauryn Cole
My partner and I went into this store hoping we would just lay on one of the mattresses to see if we liked it, and hurry to get out of there and avoid the pushy sales people. In reality, we were approached by Greg and he had the greatest non-pushy attitude! Very polite, welcoming, and seemed to really care for what we wanted versus what was the best for corporate. In fact, he gave us a lot of really good information over the mattress we were thinking of buying. With the information he provided, we were able to save just about $2,000… more than we would even eventually pay for the Purple mattress!
