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February 2024 by David S.
DO NOT GET ANYTHING FRAMED AT THIS STORE!!! I stood waiting for two hours as the staff had to learn the custom framing program. Then over a month later I had to come in and they lost it!!!
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February 2024 by MagikFlame Fireplaces
Christina in framing is extremely professional and courteous and was quick to turn around my painting.
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February 2024 by Michael Leff
Christina in the framing department is exceptional! She is very detailed orientated and my framing project turned out tremendous thanks to her attention to every detail. This is the place to go for your framing needs! Thank you ?
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December 2023 by Kayla C.
apparently they dont know what 100$ bills look like, there machine was broken so they couldnt accept my 100$ bill.
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November 2023 by Janine T.
I took a print in to have it framed and got it back a month later. Service is very poor. I'm not blaming the people who work there. It's because they have a lack of employees. they had to call a team in from another store to finish up the orders. I had two other prints for framing, and took them to another place. They completed the framing in two weeks which is standard. I gave this a one star because of the poor service.
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September 2023 by Janine Tucker
I took a large print to be framed. They were very helpful and friendly.
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August 2023 by KaileyLindseyFit
BEWARE the framing department here!!! I brought 4 uncut mats in to be cut. I was told it would take them a week to turn them around as they were busy. I totally understood and left my mats with them as I was in no rush. Fast forward a week later, and I had heard nothing from them. I showed up in store when they were estimated to be finished to grab them, and was told they had never even started them, and that they would call when they were ready for me to pick up. I was told that I was next in line to be completed. Fast forward two days later, and I still had heard nothing. I called them back asking for an update, and was once again told they hadn’t even started, but that I was going to be moved to priority. Cue the eye roll because I have been told the same run around last time. Fast forward two weeks later from that date and still no communication whatsoever. At this point, I was going to go pick them up even if they weren’t finished. I called asking about their progress. I was told they were completed and they were sorry no one had called me about them. Frustrating process all around and NEVER AGAIN!!! STAY AWAY from the framing department, especially if you are in any kind of time crunch. Four weeks to cut 4 uncut mats is ridiculous!!! And beyond that, the lack of communication and lies that I was being told about the timeline of completion throughout the process has steered me far clear from ever using their services again.
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May 2021 by M P.
Love this place!! Love your membership coupon offers. It's always fun to find new products and projects and super cute items to decoy for the holidays.
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June 2020 by Elaine A.
I love this store - admittedly because the location is so convenient, but I can usually find what I need. One thing that's cool about the Michaels website is that it can tell you if the store has it in stock. If it's a specific thing and I need to make sure if they have it, I'll call first. If they are out it's usually a supply chain problem. Also, because it's a smaller store I understand that they can't carry volume. They have some stellar staff that are friendly and helpful. I'll gladly continue to shop here.
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June 2020 by Cindy W.
I quickly stopped into this Michael's, as my hotel was located in the same parking lot. I was on the search for palm leaves in the middle of June. I was not required to wear a mask, and I was aiming for a quick in and quick out trip. To be honest, I could not find what I needed at a good price. I was able to find a lady behind the front desk to help me. She was able to help me a bit, as long as we stayed by the front of the store. She pointed it out and I'll number further back in the store, and I was able to go search for what I needed by myself, as she was not able to leave the front register. It was not very crowded. Unfortunately, the prices of the palm branches were more than I wanted to pay. A palm branch ran anywhere from $10 to 15 to almost $20. I needed it for a church service to wave during worship. I decided to pass due to the expensive prices. Regardless, the store was very conveniently located. It was next to the Hilton hotel, as well as in a large shopping center near home depot. I do receive emails from Michael's, and I do appreciate that they sometimes send coupons.
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May 2019 by Sarah T.
Normally I would give a good review. Here's the real reason why I rated a (1) star. In my most honest and sincere opinion. This is the (WORST) Michael's Store ever. (Management) at the Brentwood location is terrible. Its really bad. I mean extremely very bad. Be aware when shopping at this location. (Management) is so (UPTIGHT). Especially when it comes to getting (Discounts) or use of (Coupons) on your purchases. I can't even go back to this location. Due to (Management). Also the store itself is way too small. Everything is crammed up in small tight spaces. You can't really find what you're looking for. This store carries less products. Please be advised and aware of the consequences. If you have any problems with (Management). Corporate for some unknown reason. Does not respond to complaints whatsoever. Which is not good. I don't see how this company is still in business.
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April 2019 by Michelle G.
This Michaels location has just gone down so much recently. Inventory is out of stock; they change what they carry; candle scents change to awful ones. My last bit of frustration was their recent "lowest price of the season" sale - in previous years there was a good amount of inventory and variety. This year there was next to nothing in what I usually purchase using the sale. It's like they are just trying to draw customers in for the sale items then when the sale items aren't there, hope the customers will buy the more expensive items. Very disappointing.
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August 2017 by Rebekah L.
The staff were incredibly helpful and thoughtful about my needs. And when I couldn't figure out how I wanted to get a project done, one of the sales associates gave me lots of tips and trick. I'm going there for any of my craft needs
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April 2017 by John T.
Before I became a homeowner, I didn't know what Michaels was. Seriously; true story. I had no need to ever step foot in the store. That all changed when I needed framing. I needed a lot of framing. It turns out that framing is like window treatments: you have no idea how ungodly expensive it all is but it's worth it to spend the money because it's an investment. So, yes: framing costs money (not all the time) but that money is usually well-spent. I'd been to other Michaels stores and have other stores closer to me but for reasons that I won't go into here, they (well, 'it') were (was) no longer in the rotation. I was forced to head down to Brentwood. This isn't a bad thing per se. I'm, likely, only a couple of years away from becoming a Williamson County resident but driving up and down 65 isn't always pleasant and I prefer to stay in the city for my shopping needs but some things can't be avoided. Where was I? Oh, right. Framing. Brentwood. I've only come to this location for big gun framing: Bar membership, diplomas and a limited edition signed print that hangs in my living room. Each time I came in, I spent an inordinate amount of time with a framing clerk -- because of me, not them. I have a lot of creative ability. This ability does not extend to art and/or decoration. I know what looks good but I don't know how to achieve it. The folks who work here know what they're doing. Of particular note, my living room artwork framing job is a slam dunk. Granted, it took two associates and two of the customers in line with me to come up with the color scheme and layer pattern but the end result is fantastic. Not only do I get a lot of joy looking at it, it ties the room together and my guests all comment on it. No, it wasn't cheap but it was well worth the money, I wasn't upsold and Michaels has all manner of coupons and discounts to aid in the purchase price. If you're doling out money for a nice frame, odds are you're spending the money because the piece you're framing matters to you. Prove it by spending the money. It's an investment in you, your property and whatever memory/achievement you're choosing to commemorate and broadcast. It should be worth it. When it comes to framing, short of developing a personal professional relationship with a framer, I can't imagine going anywhere else... even if I have to drive.
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December 2016 by Rick M.
Do not frame anything here. Slow, over priced, does not arrive when they say. TERRIBLE! And unapologetic.
