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December 2022 by Kevin Arnold
I needed them one time in two years of being a customer and was completely ghosted by the entire office, it's not like I was some pesky Karen calling them every other week. I needed them to help me out with a claim one time and they couldn't even answer a call or call me back.Got into an accident one while being a customer with this agency and the lack of communication was unbelievable. I ultimately had to go find a new agent and took 2-3 months trying to cancel my old policy because they didn't answer or return calls or emails.They also set up my account incorrectly using my father's information (no idea where they found it) and it was a complete mess when I had to make my auto claim.If I could give zero stars I would.I've never seen a company be more unresponsive and unwilling to work and communicate with their clients. I don't recommend ever taking out a policy with this company because your calls will not be answered or returned one time, leaving you helpless to deal with claims all on your own and your questions about your policy will never be answered.
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July 2019 by K Carter
They are always so quick to respond. Even to my emails. And very knowledgeable. They help me understand what I am covered for and when I had a claim, held my hand throughout that process.
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June 2019 by Chris Stockwell
Excellent customer service, competitive pricing, and best overall experience I've ever had with a insurance company
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January 2017 by Mimi C.
Horrible agent Lukas Tarnin at this agency!! THIS NATIONWIDE AGENT IS NOT ON YOUR SIDE nor would he acknowledge his lack of ability to do his job adequately. When Stewart Hubbard was our agent at Nationwide. We never had a problem whatsoever. My entire family has been with Nationwide for over 20 yrs. My sister uses a different agency and has never had a problem. However with Lukas at The Photivihok Agency not only can you NOT trust him to his job adequately but when questioned he will lie, deny and turn the problem around on his own client!!
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July 2014 by Brenda Photivihok
I love the care I receive, they care about everyone of clients. They take the time to get to know each persons needs and than work toward supplying them. They are awesome!
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May 2010 by A Google User
We have auto and condo insurance through this agent. Brad has always handled any Q I've had very fast and really taken the burden off of us in times of need. most recently we were affected by the flood, and there was some confusion with the rental cars and adjustor for my wife's car (not related to this agent). One call to Brad got everything taken care of. I have been extremely pleased to N'wide's response to our claims and our needs. The bad stories you hear about insurance companies just don't apply to these people!
