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February 2024 by Spencer York
We tried to get a helium ‘2’ balloon for my daughter’s birthday. After spending over $60, when we got home it was deflated and looked awful. I called and they put me on hold for almost 10 minutes and then responded with “yeah we’re busy”. They finally agreed to deliver another balloon, which I appreciate. However, the second balloon arrived partially deflated and was entirely deflated even worse than the first balloon an hour later. Absolute waste of time and money.
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February 2024 by Donya Goins
The employee Aiden lacks customer service skills. I arrived at 7pm, one hour before closing time. I asked for 2 balloons to be filled and was told he would not fill the balloons that I was purchasing from the store because he had a big order to fulfill for tomorrow morning. There was no other people in line to have balloons filled. I would not recommend this Party City to anyone if their employees cannot take the time to help the paying customer standing before them with a service that should be provided until closing.
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January 2024 by Connie Jones
Flawed balloons! Before I got home they were deflating!! Never shop there again!! Hope they go out of business. 2nd pair of balloons went down too!!!
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November 2023 by Angela Charles
Perfect place for all your party needs....
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November 2023 by Lisa Ramsey
Found hard to find Bluey stuff!! Yay!
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September 2023 by Laeeq Ahmed
They have first aisle full of Halloween decoration and there are some good discounts too. Store always has things that you need for parties. Cashiers are friendly.
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September 2023 by Diane Majors
This store is conveniently located. You can get in and out without getting in the main Cool Springs Mall traffic. I liked the many different party themes, which included Barbie. They were putting out their Halloween merchandise with kids and adults costumes.
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September 2023 by Mayra Mercado
Love that they are open early on weekends. Nice variety of items. They need more employees, line was a little long.
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August 2023 by Chris Konecny
Stopped in today to get some items for a birthday coming up that I did not want to purchase on Amazon so therefore it would be a surprise. When walking in I could see the manger organizing napkins in the red section and two other employees helping a lady pick out balloons. We found what we needed and headed to the register. Both employees still blowing up the balloons as the lady now decides to change her gold balloons and it has to be fixed. Then one of the employee runs outside with another collection of balloons looking for a pick up. During this we are still waiting in line and the best part the need can clearly see me in line and no one to help. Does he come help NOPE. I continue to wait wondering next time just order on Amazon. Once an employee gets a chance to ring me up, the manager then comes over fixes the first drawer so an employee can ring out. Not a word said from him about the wait. Based on this experience I will not be back nor will I recommend this location to anyone. Stay away unless you want to waste your time.
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July 2023 by Jesse McKernan
I tried to stop by and pick out a balloon to surprise my sister, but since I hadn't placed an order online I was told it would be at least an hour wait to get a balloon filled. Pretty ridiculous that you can't check out and get a balloon filled in store.
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July 2023 by bay
Lovely staff. Had to pick up a large Doordash delivery from here, and the pink-haired person at checkout gave me tips on how to deliver the items smoothly! Really appreciated it. She truly went above and beyond for me.
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May 2023 by Ted Jordan
Bought special occasion balloons online and took them to get them filled with helium last night and one of them is low this morning and the other speciality balloon burst while filling it, definitely not happy.
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May 2023 by Kuma Cuddles
Terribly run. I placed a curbside pick up for a balloon and checked in like the email said. No one came to the car. No email or call. We just sat and sat. I finally called the store and they informed me they couldn’t bring it to the car because they are short staffed. That is fine and I understand that. What is not fine is that they allowed curbside pick up orders to be made and even checked-in. If they can’t accommodate the service do not offer it OR reach out to tell the customer this. I could have over looked this inconvenience as life happens and I get staff shortages. What I can’t overlook is that there were two employees that I saw in the building. The younger female employee was working very hard. Basically dealing with everything: checking out customers, returns, answering questions, answering the phone. She was doing a phenomenal job and I would give her 5 stars alone. The other employee, an older female, was just hanging out behind the balloon area ripping paper up idly and tossing it in the trash. She would not acknowledge customers or offer to help. She could have been doing a variety of different tasks as there was plenty for her to be doing in the store let alone running a balloon to curbside. I’m sure working at a party store isn’t a party but it is unfair to the employee doing everything and poor business management not being customer service friendly. Unacceptable. The poor girl running the show should be collecting two checks.
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March 2023 by Allison M.
This store absolutely ruined my gender reveal. 0/5 stars.Immediately following my anatomy scan, I headed to party city with the gender of my baby sealed in an envelope. Let the cashier know very clearly, that I was the parent and DID NOT want to know the gender. I asked them to dump the confetti poppers out of the original packaging into a bag so there would be no way to find out and she agreed. Got into the car and opened the bag and the poppers I bought were in a bright pink box that said GIRL on it. I went back in to tell them how they ruined an expecting moms party, and all they could say was sorry. I hope they never do that again to another expecting parent.
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November 2022 by Marilyn Hylton
This place was a wreck!!! items everywhere on the floor were safety hazard . It was difficult to find items due to the amount of miss placed items in the hallway. I will definitely never comeback to this place. I gave 2 stars because of the speediness to check out.
