-
January 2024 by Erik Nicholson (pickle)
They have what I need for my pet
-
January 2024 by Kaytland Gambles
Very clean and very stocked
-
December 2023 by Orestes Hernandez
Good today. Found what i was looking for.
-
December 2023 by Mai Elhadad (Ms Maiosha)
Incredible Pets Shop we got our first pet from them! They are very knowledgeable and extremely helpful. definitely recommend them to everyone.
-
December 2023 by Dana Sullivan
Great store for all pet products but it had been hit really hard on Christmas Eve with many still shopping for their beloved pets.
-
December 2023 by Melissa Argo
The lady that helped me find what I needed was great. She was very helpful and nice
-
December 2023 by Bianca Isom (BI)
I’ve been coming to this PetSmart for a few years and I always have a great experience. My dog has taken several classes with Darrell and we both found them educational and fun. Derek and the other associates are always very friendly and knowledgeable. Thank you so much for consistently giving us a positive, friendly experience!
-
December 2023 by Cody Cummings
Preface: I go to PetSmart for dog food, treats and toys, accessories so my review is biased. That being said, this location is one that I use any time I’m staying with family in Brentwood. They always have my dogs’ food in stock and they keep their store clean. I’ve never had any issues with service or trouble finding things, and that’s really all Incs ask for when shopping at any store. Im a huge fan of PetSmart in general and this one is a good one in my opinion.
-
November 2023 by William Coleman
If I could 0 stars I would I walked into the store to get my dogs teeth brushed, and nails clipped I called ahead of time and told them what I wanted. They told me I did not have to make appointment, and I could walk in. So I brought my dog in, and asked a question to an older woman who would not provide me her name and she started yelling at me telling me that they don't do walk ins. I asked for her name because she was rude as hell, and she covered her name and responded with "they're not going to believe your complaint you don't need to know my name" I've never been to a petsmart with the rudest employees no one bothered to even listen to me about my complaint. Definitely will not be back to this location.
-
November 2023 by Courtney Marie
I called in a few days ago to book an appointment for my dog. I was told teeth brushing and nail trimming is a walk in service and an appointment was not required. When I got there the older lady with long grey hair working the desk 1) was being extremely rude to whoever she was on the phone with saying “you will listen to me so stop talking” and 2) refused to service my dog. Because “can’t you see the big sign on the door? We’re not talking walk ins” I explained to her she didn’t need to be rude about it. I asked for her name and to speak with their manager and she covered up her name and said “they won’t believe you so good luck” and ran in the back leaving me up front by myself. I’ve been getting my dog groomed with pet smart for years and I’ve never been treated this way. I get being short staffed, but had she been professional about it, I wouldn’t be writing this review. I won’t be back and I suggest others do the same.
-
November 2023 by Haejin Choe
Really nice and clean. The woman working the cash register was so sweet. Would recommend this location
-
September 2023 by Anjie Marie
Very helpful staff. We left a bag on the counter after we paid and walked out to our car. The very helpful guy that checked us out ran all the way out to the parking lot to bring us the one bag we forgot.
-
September 2023 by Michelle Fletcher
I just wanted to take a minute to publicly thank Lizzy at Petsmart : Brentwood/moores lane for always loving on my dogs. I know how incredibly exhausting it is to groom my doodles. Lizzy never shames me, or complains about them. She just loves on them and it makes all the difference. She does a meticulous bath and blowout! She just recently started cutting hair and I’m impressed by her quick study! Thanks for everything, Lizzy!
-
August 2023 by Chris Bargas
Kind of a funny experience. I only bought 2 bags of guinea pig food and a food dish. The cashier rang me up and sat one bag of food on the shelf behind her, left one on the conveyor belt and handed me the food dish. Then she grabbed her phone and started texting. I was just standing there like what??? So I asked if I could get a bag, and she just handed me a bag. ??. I had my 3 items in 3 different spots and a plastic bag in my hand while she put her phone down and started ringing up the next customer. I just stood there for a moment very confused, then bagged my stuff up and left. I love, love, love PetSmart and this just made me laugh more than anything.
-
June 2023 by Chip Jones
Cooper gets groomed every month and the staff is always friendly. Love Rosa....very sweet to my temperamental Cooper with his feet.
