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March 2024 by Falin G.
The store itself is setup ok, but on 2 different occasions have had to deal with an older lady at customer service named Theresa that has no business doing customer service. Not only does she not know her own stores policies, but you can tell she has zero desire to actually help anyone or answer any questions. I shop at Publix a lot, but try to stay away from this location because this lady just wants to argue with anything you say and that typically is not how Publix is.
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September 2023 by beth h.
My husband & I moved to Franklin, TN about 3 months ago. We love it & we also LOVE our Publix! Customer Service is always top notch, great selections, always clean & OMG their deli is so AMAZING! Biggest selection of Boar's Head I have ever seen. They also have pre sliced deli meat that you can grab & go. There are also lots of premade bites that you can grab & go. Thank You Publix for making life convenient & easy for me!
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February 2023 by Rachel L.
I love Publix, but I especially love THIS Publix! They legitimately go out of their way to make you walk away happy and find what you need. It's wintertime and it's soup season. That said, I need soup bones. I've been to every Kroger, Whole Foods and Publix in the area and nothing. This spot.... They have 'em! When not on the shelf they went in the back, pulled a 50lb box and portioned it out for me. Y'all will go down in history as the best Publix ever..... thank you for your commitment to customer service. So appreciated!
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September 2022 by Nancy N.
Great store with friendly people and delicious cakes! Customer service is top notch too.
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July 2022 by Molly M.
I went there this morning to get water and a few other things before the snow that's supposed to come, and as I'm checking out in the self check out line, the man working the area starts accusing me of stealing water because he didn't see me scan them and put them back in my cart
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July 2022 by Michael Thornton
Thank you so much for all the help and caring. My cat was diagnosed with diabetes and my vet wrote a prescription for insulin at a human pharmacy. I was a little intimidated to that and thought they would not help out, but they did an amazing job and treated my cat like a human Patient. Love these people and will be back.
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March 2022 by Davide F.
It is a good store to shop at. The staff is amazing. What I do not understand is when they have clearance items and they can't even change the price to reflect it. Right now, the parking lot is being paved and it can be a pain to find a spot. Today, I had a Publix employee that completely did not see me and nearly hit me because a parking spot became available that was close. His expression was priceless and it seemed like he knew what he did but didn't care.
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February 2022 by Denny K.
Sometimes (some days) it feels a little like we're playing a variation of Roulette. Spin the wheel to pick a store, then visit it to see if they have the specific items you're seeking. Even if you use a "brand's" shopping app, there's no guarantee the item you put on your shopping list will be in stock. One would think that in this day and age of pervasive electronic tracking, stores that scan absolutely every item and file it on their corporate computers, would keep better inventory of items that are actually in stock. (Sigh, would that it were true....and accurate.) Good news about this review is that on this day--this shopping trip--this particular Publix had every item on my list of 18 groceries or specific name brands with the exception of two unique specialty items. Store was clean and tidy. Staff was amiable and polite. Prices were up a bit (as they are everywhere.). But all-in-all...a very successful grocery shopping experience.
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September 2021 by Heather L.
This store is great, staff and cleanliness are amazing. Bummed to see they will start closing earlier at 9PM because I'll have to go to Kroger now after work.
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July 2021 by Dion David
Great team members. Always helpful
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June 2021 by Scooty Poot
Bridget at the pharmacy was so incredibly kind and hilarious when giving me my vaccine!! She made a world of difference in my experience as someone who's afraid of shots. Thank you so much, I'm so glad to be vaccinated now.
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June 2021 by Novella Atkisson
Bridget at the pharmacy was so incredibly kind and hilarious when giving me my vaccine!! She made a world of difference in my experience as someone who's afraid of shots. Thank you so much, I'm so glad to be vaccinated now.
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March 2021 by Warner K H.
My favorite Publix to go to by far. Great layout and selection of products of course, but the highlight is that the employees are just SO helpful and nice!! Can't think of any downsides to this location. Thanks y'all.
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February 2021 by Sarah S.
This is a great store. I order groceries on line once a week and use Publix pick up. Shopper brings groceries out to your car! I always get good produce and everything in my order..thanks for all you do Publix!
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January 2021 by Debi Owensby Selby
I shop for Shipt and both guys I just asked for help with in the meat Dept were VERY condescending and treated me like an idiot. NOT APPRECIATED when I’m shopping for YOUR customers!
