-
October 2023 by Sarah T.
I just left this location. The manager came over the loud speaker to tell an associate to get off of her phone. He called her out by name. I shop at this Kroger at least twice a week and this particular associate is 100% attentive and kind. As a customer I was WAY more uncomfortable with the managers actions than seeing an employee in their phone. And, I've never seen this girl on her phone. Please have better management skills. That's embarrassing leadership. Thanks!
-
October 2023 by Michael W.
The customer service here is atrocious! Last time I went in the store I was charged for the previous person's order (probably because the employee answered her phone) I discovered the issue when I took my groceries out to my car & I looked at the receipt. I went back into the store to have the issue resolved & I stood there for almost an hour waiting for help. I had to go back out to my car to get the items so they could be voided off my transaction. (I had frozen pizzas so they were thawing out during all of this. I originally paid with my insurance card because it pays for some of my groceries & I was told the only way I could get my money back was if I had a debit card because they couldn't put it back on my insurance card.. I was informed that they were short staffed & the managers were in a meeting so the managers couldn't resolve the issues.. all of this took a bit over an hour & my frozen pizzas were still thawing out... after all is said and done u was apologized to & I was given a $20 gift card for the inconvenience. DO NOT GO TO THIS STORE!! The employees have only become worse & they seem to be getting worse.
-
April 2023 by Jada T.
So good it's very good fairy good store I recommend you going there it's very amazing cool and nice smelling five out of five
-
October 2022 by Kayla S.
I used to have a 5 star review for this store I posted a few years ago. I just deleted it because it has gone extremely downhill. Changing to 1 star. Would give negative stars if I could I am so over Kroger!!! For months our pharmacy has been short staffed, which I totally understand because I work at in staffing. I dread picking up my prescriptions because every time I do it takes more than 30 minutes. More times than not the drive-through window is closed. Today I am extremely sick so my doctor called a prescription in for me. I called to check on the status and they were closed for lunch. I called back at 1:30 when they open for lunch, I was waiting on somebody to answer for an hour and 15 minutes before I decided to get in my car and drive up there myself. Since I'm sick I thought I would go through the drive-through window, I was wrong it's closed again. I finally go in line wait another 20 to 30 minutes for someone to ask me what I need. I told them that I have been on hold (and at the time still was, showed her my phone with an hour and 40 minute wait time) all the girl could say was sorry she just got there. I told them I'm extremely sick and I need my prescription, they told me I will have to wait an hour which would have been fine if they would have answered the phone and told me that then instead of me driving up there to get an answer. so now I sit and wait in my car, extremely sick just wanting to lie in bed but instead I'm still waiting on a prescription. This has gotten out of hand and I am ready to switch pharmacies I absolutely cannot wait 30 minutes every time I need to pick up a prescription. I understand being short staffed, but the lack of concern, care, and customer service is absolutely horrendous at this store. Where did their good employees go??? Oh wait, I've seen most of them at Publix.....
-
August 2022 by Jana B.
Been shopping at Kroger since I was 14. Still a loyal customer so they must be doing something right!
-
June 2022 by Cris G.
This Kroger's bakery makes the BEST donuts of all the Krogers I've been to. But 3 of the last 4 times I stopped they haven't been ready yet. This is in a residential area so they may be targeting households instead of workers. Ill still get them on the weekends though.
-
May 2022 by William P.
The deli department is better than the competitor across the street. They treated my 92 year old mother respectfully. She was pleased with their service. I've been to this store many times and their prices are fair. I knocked off a star because the produce department is not always well maintained and I can't usually find someone to check back stock.
-
April 2022 by Eric G.
They are consistent. Consistently bad. Prescriptions are never ready on time. It takes forever to talk to someone. They are usually rude.
-
December 2021 by Christine T.
This Kroger is terrible. The pharmacy is awful. If you ever need to get a prescription filled timely or on the same day or expect to have a prescription filled before you run out, do NOT use this pharmacy. I have never had a good experience with this pharmacy. I use it because it is close to my house but after spraining my back and having medicine called in early in the afternoon and it not being filled until the next day, I am switching pharmacies. I cannot say it enough how terrible this pharmacy is. The grocery area is not good either. The produce is never fresh looking and their selection is slim to none. Pick a different store because this location is terrible.
-
April 2021 by Patrick M.
This pharmacy is awful. Find another place to get your meds. It is a rare occasion that we go to pick up a prescription and something is not screwed up. They often don't have things ready when they say they will. Their communication is bad, very bad. Satisfaction odds are low here.
-
January 2021 by Dwayne C.
I notice a young lady, a worker, in this store who was not wearing a mask. After leaving the store I called back and asked to speak to the manager. I described the young lady who was not wearing the mask. To my dismay, the person I was speaking to, the manager, was the young lady who wasn't wearing the mask. So the manager of Kroger was not wearing a mandated mask and was walking around in the face of customers. I mostly now shop at Publix. All of their employees wear masks and they announce distance and masking over the intercom.
-
December 2020 by Cathy H.
This Kroger is very close to our home, but I honestly hate to go there. I will go out of my way to shop at ANY of the others in the Nashville area. All are better than this location. The shelves are never fully stocked and when they do decide to re-stock, it often is during prime shopping hours. Their boxes and carts are filling the aisle so shoppers have to weave through slowly and carefully. Heaven forbid, they should leave an opening for shoppers and be courteous when shoppers can't get to the shelf they need. Several of the baggers will put soft, crushable items underneath heavy ones in the same bag. They also stuff the bags to overflowing so they break as you carry them to the house. They will look right past the customer as they bag the order: No pleasant greeting or friendly comment. I have also rented Rug Doctor machines there. The female supervisor gave me a machine that was missing a part. While cleaning carpets in the house, the water tank gave way and water poured out onto the floor because of the missing part. It was a nightmare to clean up! I took the machine back to the same supervisor and told her what happened ... NO apology, NO credit off the cost, NO care or concern whatsoever. The supervisors are unfriendly, to say the least. They walk by long time customers without acknowledging them, smiling or saying Hi. I've never seen a store so poorly run and staffed. Any Kroger store is better than this one.
-
October 2020 by Jason M.
Just checked out. The store manager was bagging and not wearing a mask. They claimed she had a doctors excuse. She was wiping her nose with her bare hands and touching everyone's products. I guess a doctors excuse excuses her from carrying the virus without symptoms too.
-
December 2019 by Brittney T.
Terrible, just terrible. Crappy customer service attitudes, poorly operated. Nothing changes. Why I keep coming back, I truly don't know.
-
November 2019 by Laura F.
Hasn't changed any..just shop because very close and great coupons Very unfriendly,never stocked. Publix from now on!
